Zoho Desk Community Digest - September 2019

Zoho Desk Community Digest - September 2019

Top Product Announcements

 Introducing Goal Metrics for Zoho Desk 

Other Enhancements

• Grammarly extension now available in Reply and Help Centre editor
  
• Ability to restrict the Total Cost field 
  
• Attaching files from Zoho Workdrive is now possible
  
• Ability to generate reports with the comments and contracts module too 
  

Ask the Expert Session

Ask the Experts 1: Setting up departments and multi-branding

Ask the Experts 2: Advanced process automation

Ask the Experts 3: Reports and Dashboards

Ask the Experts 4: Agent Productivity

Ask the Experts 5: Zoho Desk Extensibility

Ask the Experts 6: Self-Service

Ask the Experts 7: Telephony and Call Module

Ask the Experts 8: Everything Zoho Desk