I am attempting to configure and test the desk feature. I have sent multiple emails to our two different DESK (department) email addresses. 

None of the emails I have sent show up in desk. I have checked every ticket type and department, nothing is there.

Additionally, I have also created an advanced web form under one of our departments. After embedding that form in a site and filling it out and clicking submit, no ticket was ever created in Zoho Desk.

Finally, even if I create a ticket manually in desk and reply to the "customer," the customer cannot reply. When the customer replies, nothing goes to Desk. 

Is desk not configured for our company?