Hi all! We're having an issue in Zoho Desk where we're seeing chats going to "Missed Chats" despite our team being active. We've already set our team members to not show as idle. Additionally, some of our team have lost access to the chat in Zoho Desk and support told us that our CEO, who is the admin, had disabled it, which is untrue. We have signed up for VIP support and so far, it's been very unhelpful and inept and that's when we can actually get ahold of someone! We spoke specifically to a supervisor named Jeff in Zoho One and he informed that he was going to set up a meeting the next day at 10 am CST. Jeff never reached out and we spoke to another CSR and he knew Jeff and said he was going to speak with him and we never received communication from anyone regarding our issue. Has anyone else experienced issues like this? I would love to hear your solutions, if any. Thank you!