Zoho Desk: time tracking is too manual; please offer the Zoho Projects start/stop timer feature in Desk!
Unless, I'm missing something, the start/stop timer that's available to Zoho Projects tasks is not available in Desk, which is really unfortunate. We deal in high-volume, fast-closing tickets, but still want to track time to gauge productivity and costs to service each ticket. With the current manual time-entry process, agents are spending as much time entering their time entry as they are working the actual ticket.
I'd like to request this feature build within the ticket view screen. It could be as simple as a ticket-timer that pushes the hour/minute/second data into the time entry form whenever the timer is stopped, freeing the agent from manually filling in the timesheet data from a third-party time tracker. This would be a major time-saver for our organization.
Thank you,