Getting to the help documentation is very frustrating
Getting to help documentation from within the product is super frustrating.
Is there documentation for when a customer changes the subscription they have signed up for?
As a customer, is there any documentation on how the reimbursement works, what will be on the invoice, and an image of the procedure on the portal when changing the plan that I am subscribed to? As an administrator, I would like to know about reimbursement
Remove limit of add-ons per subscription
Hello, ok here's a bit of context : We sell a B2B solution hosted on a single platform with 7 different modules within the platform. Given the current functionalities of Subscriptions, our best option to document our client's subscription was to create
Subscription questions
I have a couple of things I would like to accomplish: Sending a subscription item invoice with multiple subscription items on it. I see an option to consolidate invoices into a single one, however, the system seems to automatically send each subscription
API How to Add Comments to a Customer?
I'm using the API to add Notes to a subscription which works well. However I would like to add "Comments" to the customer. I can do this via the Web App but can't see a way of doing it with the API. Is it possible?
Using Zoho Subscriptions with Service Business
We're a lawn maintenance company. Let's say we have 3 different annual recurring subscription offerings: (A) Lawn Mowing Program (B) Lawn Fertilizer Program (C) Landscaping Maintenance Program and we also offer 3 "One Time" or "One Off" type services:
Best way to handle credit card disputes in Zoho Subscriptions and Books with Stripe
What's the recommended approach for handling credit card disputes for customers who use Stripe? For example, let's say we have a subscription for $100/year and in year two the customer disputes the charge. Stripe notifies us via email of a dispute and
Recent Activities - not detailed enough
See attached screenshot. These are the recent activities for one of my subscriptions. I appreciate knowing the "who" and "when", but I still need to know "what" happened. This is a step in the right direction, but not finished. A very common recent activity
Best way to charge a fix percentage increase instead of a fix price for an item
Hello Zoho subscription community members! Here's the situation we are trying to solve and for which we need your help/input : Some of our product's pricing is based on a fix % increase of the client's total subscription. For example, instead of charging
Updating Plan count in subscription
Im running automation where we want to to increment the quantity of a customers subscription plan by 1. Ive been testing with different update bodies but even though I get the "successfully updated" message on calling the update method, the quantity does
Zoho subscription webhook adding an extra & after url parameters
Webhook url to which subscription update is being posted is http://Saurav.insync.pro?agdid=ezi7BpsBsEy0D-vYohMwFQ& However, in the configuration section of the webhook, only one key value pair is added in the url parameter section. This can be found
What's New in Zoho Subscriptions - March 2022
Hello everyone, This month's updates pack a punch! From highly requested features, to those that can elevate your subscription management in general, here's what's new in March: More Control Over Proration Proration is when subscription invoice amounts
Automating additional addresses for customers?
Hello, For customers, we can have a billing address, a shipping address, and additional addresses as well now. I have two questions. 1. How many additional addresses can one customer have, is there a limit? 2. The API documentation doesn't contain any
Finding Average Subscriber Length in Subscriptions
We have a Subscriptions service we are selling for users who only need it for a limited time, and we were trying to pull a report that would show us how long all our previous subscribers were enrolled with us before they canceled and moved on. Looking
Zoho Subscriptions Export has lost STATUS field
Hi, For years we have exported our subscriptions every month so we could do our own reporting and budgetting. However, we went to run our export today and notice the STATUS field for each subscription is no longer available for export. What is going
Looking to Switch to Zoho Subscriptions but need help understanding a few items
We are looking to switch to Zoho Subscriptions. I have spent a few hours looking through the documentation and some videos that gave a good breakdown of the Zoho Subscriptions. But I have a few questions that I could not find answers to. If anyone could provide some guidance/clarity, I would greatly appreciate it. 1. If a user has an active subscription, is there any way for us to allow that user to upgrade to another subscription within the customer portal? 2. Can we input additional information
Filter Zoho Subscription Api with datetime filter
Hi, I am building an application which will fetch data from Zoho Subscription. All endpoints are working fine but like other Zoho application APIs in the subscription API documentation, I haven't found any reference for getting data based on the DateTime
How do I implement Annual rate increments?
I am exploring Zoho Subscription to automate the billing process. Some of our clients are setup on annual rate increments from 3 to 5% annually. Is there a way to implement this feature?
We are planning to switch to Zoho Subscription but there are some pre-sale questions
Hello, we are planning to switch to Zoho Subscriptions but we are not sure if the following things are possible. We are currently running an online shop (based on WooCommerce) and are thinking about sending all subscription orders via Webhook to Zoho
Unable to fetch subscriptions from zoho subscriptions using date time filter
Hi, I would like to get the list of subscriptions, addon, plans that have been updated in zoho subscriptions. Something like this https://subscriptions.zoho.com/api/v1/subscriptions?status=live&organization_id=788379557?updated_time=2022-09-09T16:06:53+0530
Zoho Subscriptions Custom Module lookup field modules do not match. 'Items' should be 'Products' in subscriptions
Hello, Im building a custom module that will manage our assets, and I wanted to link the Assets to the Products module via a lookup field, but there is no Plans field available, only the 'Items' Field from zoho books. Shouldnt we be able to access Products instead
Get custom field from Customer attached to subscription?
Hi! I have a custom field handling emails void test_with_new_email_condition( Map invoice , Map organization , Map user ) { how can I get a custom field cf_faktura from (I have the customer_id, name, etc)
Fixed pricing per currency
Hi, is it possible to have varies currencies and also fixed pricing per product? Our base currency is US Dollars but our Euro, Pounds & Rands pricing cannot be linked to an exchange rate. They are custom for each product per currency/region. Is there
Hide/Show Certain Fields When Creating/Editing Subscriptions
Hello there, I would like the ability to hide or show certain fields for different employees/roles in my company when they are creating or editing subscriptions. Most of the time, we don't use half of the fields shown on the create/edit subscription page.
Data Validation Rules for Zoho Subscriptions
Hello there, It would be great if Zoho Subscriptions offered Data Validation rules to validate the data entered while creating, editing, or cancelling subscriptions and to prevent users from performing specific actions. We have a custom field for capturing
Create webhook and send data to zoho creator?
Hi I want to send data(email,name,paid amount,plan) from Zoho Subscriptions to Zoho Creator and create new records in zoho creator using webhooks after payment received Thanks D.SenthilRajan
The SPF record will not authenticate
We have tried adding the SPF record and it will not authenticate. We have also contacted our hosting provider and they said it is set up correctly.
Is it possible to send invoices to clients before their renewal date and is it possible to implement an invoice review process?
Hello, All of our clients are on yearly plans and are paying us via Purchase Orders with varying terms. In order to ensure we are receiving the payment prior to their actual contract renewal date, we are sending them a renewal invoice 3 months prior to
Is it possible to customize when invoices are sent from Subscriptions?
I work for a SaaS and right now we send out reminder emails 90, 60, 30, and 7 days before an annual subscription expires. Is it possible to set up Subscriptions in a way that it will send out quotes or invoices to customers at these intervals? I was only
Process auto-renewing payments with the Zoho Subscriptions - Paytm integration
Hello everyone, Zoho Subscriptions is pleased to announce enhancements in our Paytm payment gateway integration! India has seen massive digital payment adoption in recent years due to a combination of factors like a favorable policy for financial inclusion
Square Payments for Subscriptions
I'd love to be able to use Square Payments for Subscriptions with my customers. I already use it for Zoho Books Please have this considered. It would really help my business
Addon Checkout
Hello, I would like to make checkout addon options same like you have in this demo https://www.zoho.com/subscriptions/checkout/addon-checkout/ I tried everything but I was not able to make the options like you have in the demo. We need to have the options
Hybrid Pricing
We plan to use a hybrid pricing model, which includes a (fixed) monthly subscription fee PLUS (varying) usage-based fee that can vary from month to month. Can Zoho Subscriptions handle hybrid pricing? How can we implement it?
What's New in Zoho Subscriptions - July 2022
Hello everyone, This month's updates bring some highly requested features to Zoho Subscriptions, such as customer-level consolidation and the ability to localize your product prices. Here's what's new: Customer-level Consolidation (Early Access) The
South Africa: Payment Gateway and Accounting Integration
Hi there, has anyone successfully integrated Zoho Book or Zoho Subscription within a South African environment? Would love to use the Subscriotions option but with Sage One and with a South African friendly payment gate way, but no such luck.
Incorrect VAT Treatment for Individuals purchasing a service
Hi there, I am a service-based business, in that my customers are individuals who need to attend my clinic in London for the service they have purchased. I am registered for UK VAT. However, for an Individual (Customer type in ZHSubscriptions), if they
Customize the schedule of creating invoice
Hello Can I customize the time when an invoice is created? For example for this situation: Customer's subscription ends on August 31st 5 days before the end date of the subscription, we inform that he must renew the subscription. It would be nice at this
Yearly payment discount in template
Hi, In Zoho Subscriptions, I don't find a way to configure a yearly payment discount for the clients & make it appear in the pricing table template. Does this feature already exists? Best, Loïc
HostedPages API & Customer E-Mail address
Hi, we are using the HostedPages API to create subscription booking pages. The problem we have is that we cannot prefill the hosted page with data. This seems to be possible using the "Hosted Payment Page" of the product/plan. I tried to create a new
Einkauf von Abonnement
Wir verkaufen Abonnement an Kunden und kaufen die bei Lieferanten ein. Welche. Prozess empfiehlt Zoho für den Einkauf von Abonnements vor?
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