Default Ticket Listing - Zoho Desk - Android
Hello, everyone! In the latest Android version (v2.6.21) for Zoho Desk mobile app, we have brought in support for the 'Default Ticket Listing' feature Previously, the classic ticket list was the default option. Now, with the Default Ticket Listing feature,
Layout and Validation rules for Quick actions - Zoho Desk - iOS
Hello, Everyone! In the iOS version(v2.8.10) of the Zoho Desk mobile app, we have extended support for Layout rules and Validation rules in Quick Actions for the Tickets and Tasks modules. When a layout or validation rule condition is satisfied, an intermediary
Custom Modules - Zoho Desk - Android
Hi, everyone! In the Android version(v2.6.20) of the Zoho Desk mobile app, we have introduced support for custom modules. Related Items Support: You can now link custom modules with Tickets, Contacts, and Accounts, allowing a integrated view of your data.
Facing issues when integrating the ASAP SDK for Flutter into our application.
I am currently working on integrating the ASAP SDK for Flutter into our application. We have encountered difficulties during the integration process and are seeking technical assistance to resolve these issues. Details of our integration efforts: - SDK
Multilingual functionality - Desk
Hey Zoho Desk Users, In the Android version(v2.6.17)of the Zoho Desk mobile app, we've introduced support for Multilingual Functionality. Now, you can seamlessly translate field names and pick-list values based on the language preference set in the Desk
Zoho Desk iOS app update - Enhanced Contacts & Accounts Management
Hey everyone, In the latest iOS (v2.8.4) update of the Zoho Desk mobile app, we're introduced an option to add, edit, and delete Contact and Account within the app. With these new functionalities, you'll now have the power to make quick edits, add new
Zoho Desk iOS app update
Hey Zoho Desk Community, In the latest iOS (v2.8.3) version of the Zoho Desk mobile app, you can now respond to customer requests that come in through Instagram Posts and Direct Messages. This update also provides support for replying directly to specific
Zoho Desk iOS app update - Share ticket
Hello, everyone! In the latest iOS version (v2.8.2) of the Zoho Desk mobile app, we have included support for the Share ticket functionality. 1. Share Ticket: With this feature, you can seamlessly share tickets with agents in other departments, fostering
Sensitive content detection and Predictive text in Instant Messaging - Zoho Desk mobile app - iOS
Hi everyone! In the latest iOS update (v2.8.1) of the Zoho Desk mobile app, we have brought in support for the below mentioned functionalities. Sensitive Content Detection: Provide a safer experience by detecting and alerting users to nudity in images
Zoho Desk iOS and Mac app update
Hello everyone! The latest update for the Zoho Desk mobile app (v2.8) for iOS is packed with new features and enhancements. We've harnessed the power of iOS 17 to provide you with a seamless and more efficient experience. Here's what's new: Approvals
Zoho Desk app update - iOS
Hello Everyone! In the iOS version of the Zoho Desk mobile app (v2.7.5), we have brought in support for Vietnamese as an app language. You can update the app to its latest version either by directly going on to the App Store or by accessing the links
Zoho Desk app update - WhatApp Templates - Android and iOS
Hello Everyone! In the latest Android and iOS version of the Zoho Desk mobile app (Android v2.6.10) and (iOS v2.7.4), we have brought in support for WhatsApp templates in Instant Messaging (IM). With WhatsApp templates, the agents can send templated responses
Zoho Desk app update - Android
Hello Everyone! In the Android version of the Zoho Desk mobile app(v2.6.9), we have extended support for the below: 1. Marketplace extensions that are available within the left pane of the ticket details view on the Zoho Desk web app (desk.zoho.com) can
does the iOS app support blueprint?
how can an iOS user use a blueprint in the app? we are not seeing this functionality in the iOS app.
Accounts module is now supported in the latest version of Zoho Desk iOS mobile app.
Hello, In the latest version of the Zoho Desk iOS mobile app (v2.7), we have brought in support for Accounts module. Also, the Contacts module has been revamped with a refreshing new UI. Users can now view all the web-based contacts within the mobile
New enhancement in the latest version of the Zoho Desk Android mobile app
Hello, In the latest version of the Zoho Desk Android app (v2.6.6), we have brought in the below enhancement. We have implemented the layout and validation rules for quick actions in the Activities module for tasks and events. An intermediary screen has
Priority work mode is now supported in the latest version of the Zoho Desk iOS mobile app.
Hello All, In the latest version of Zoho Desk iOS app (v2.6.17), we have brought in support for Priority work mode as well: In this mode the tickets are listed according to their respective priority. Please update the app either from the App Store or
New enhancements in the latest version of the Zoho Desk Android mobile app
Hello, In the latest version of the Desk Android mobile app (v2.6.3), we have brought in the below enhancements. App language preference: A centralised location where you can select a preferred language for the app. You can change the language of the
Tickets now can be shared during the blueprint transition in the latest version of the Zoho Desk Android app.
Hello, In the latest version of the Desk Android mobile app (v2.6.2), we have brought in the below enhancement. We have implemented the 'Share Ticket' action as part of the blueprint transition. Agents can share a ticket between departments and invite
Layout & Validation rules for quick actions is now supported in the Zoho Desk Android mobile app
Hello, In the latest version (v2.6.0.1) of the Zoho Desk Android mobile app, we have implemented the layout and validation rules for quick actions from the ticket list and in ticket details screen throughout the app's tickets module. An intermediary screen
Kowledge Base
How to show the knowledge base on the Andorid app? Regards.
Account details view is now supported in the latest version of the Zoho Desk iOS mobile app
Hello, In the latest version ( v2.6.13) of the Zoho Desk iOS mobile app, we have brought in support for Account details view. Users can now be able to view the details of Accounts including their respective ticket stats from within the Desk app. Please
Instant messaging is now supported in the latest version of the Zoho Desk Android mobile app
Hello, In the latest version (v2.6.0.1) of the Zoho Desk Android mobile app, we have brought in support for Instant messaging integration. What is Instant messaging? Instant Messaging feature helps users to make their business smooth by connecting with
Instant messaging is now supported in the latest version of the Zoho Desk iOS mobile app
Hello, In the latest version (v 2.6.12) of the Zoho Desk iOS mobile app, we have brought in support for Instant messaging integration. What is Instant messaging? Zoho Desk's IM is the perfect messaging platform to take business to the next level by making
JWT for Authenticating Users in the ASAP debug
Hello. We are trying to set up a login using a JWT endpoint. As described in this article: https://help.zoho.com/portal/en/kb/desk/for-developers/asap/general/articles/jwt-for-authenticating-users-in-the-asap-add-ons#What_is_JWT After the JWT endpoint
Refreshing new UI for the Contacts module in the latest version of the Zoho Desk iOS mobile app
Hello, In the latest version of the Desk iOS mobile app (v 2.6.11), we have brought in a refreshing new UI for the Contacts module. Users can now add new tickets via Contacts. We have also given a gist of Contact level ticket statistics (i.e., Open, On
Unable to find the URL needed in order to use the Iphone version of Manage Engine Service Desk Plus
We have Manage Engine Service Desk Plus Cloud version. We do not have inhouse servers. How can I find the URL that needs to go in the application on the Iphone when we first open the app? It's asking for URL and port number. Our company name is Certified
Filters are now supported in the latest version of the Zoho Desk Android mobile app
Hello, In the latest version of the Desk Android mobile app (v2.5.1), we now support the option to filter the ticket listing based on the criteria such as Department, Agent, Status, Priority, Channel, Received in and Due Date. Please check the GIF below
Manage tags from within a ticket in the latest version of the Desk iOS mobile app.
Hello All, In the latest version of the Desk iOS mobile app (v2.6.9), you can now add a new tag or select existing tags or remove them from within a ticket in the mobile app. Please check the screenshot below for your reference: Please update the app
Activities associated with a ticket are now accessible in the latest version of the Zoho Desk Android mobile app
Hello, In the latest version of the Zoho Desk Android mobile app (v2.5.01), we have brought in the below enhancements. Events associated with a ticket are now accessible from the app. Filter the Events or Task based on Upcoming/ Spam/All filters Sort
How to go offline in app
When a HelpDesk agent is signed in and online, tickets are routed to them. In the web interface, I click on my portrait in the top-right and can set my status as Offline in the channel I get notifications from. How do I do this in the mobile app?
'Approvals' is now supported in the latest version of the Zoho Desk iOS mobile app.
Hello, In the latest version of the Zoho Desk iOS mobile app (v 2.6.5), we have brought in support for 'Approvals'. You can now create, review and approve/reject the approval requests for tickets from within the app. Also, you can now easily navigate
Sharing tickets from within the app is now support in the Zoho Desk Android app
Hello, In the latest version of the Desk Android mobile app (v2.4.31), we have brought in support for 'Share Ticket' from within the app. Users can share tickets with other departments for their agents to collaborate their work. Agents from other departments
Users can now notify the contact while adding a 'Resolution' to the ticket.
Hello, In the latest version of the Desk iOS mobile app (v2.6.4), users can now notify the contact while adding a 'Resolution' to the ticket. Also, the 'Resolution' UI has been tweaked to support edit and delete option. Please update the app either
Refreshing new UI for the Ticket List view in the latest Zoho Desk Android mobile app
Hello, In the latest version of the Desk Android mobile app (v2.4.28), we have brought in the below enhancements. We have brought in a refreshing new UI for the Ticket List view now. Users can now customise the way their ticket list looks in settings.
[iOS] [ASAP] ZDPortalChat module can't be triggered manually
I've been trying to trigger the Live chat manually as the documentation says calling ZDPortalChat.show() has to be enough, but I couldn't achieved. Is there another configuration that I have to configure? the documentation only says calling that method
[ Android ] Can't use ZOHO ASAP SDK in a dynamic module
Zoho asap fails on android resource linking when it's used in a dynamic module gradle file
Introducing customizable widgets in the Zoho Desk iOS app
Hello All, In the latest version (v2.5.11) of the Zoho Desk mobile app, we have introduced two new widgets, one to view the ticket stats and the other one to view the tickets list. You can customize these widgets based on the custom views that you have
ASAP for mobile Platform: Authentication Method
We cannot configure JWT-based authentication, if Remote or SAML-based authentication is not enabled in portal. But we have federated login enabled. Can't JWT authentication be done, if federated login is enabled? Please try the possibility of it.
Accounts module is now supported on the Zoho Desk Android app (v2.4.16)
Dear All, Hope you all are doing good. I'm glad to inform you that in the latest version of the Zoho Desk Android app (v 2.4.16) we have brought in support for the Accounts module. To access the same, please update the app to the latest version from the
Next Page