I can not log in or retrieve my password
I created an account from my Google account, set up my domain (mlcdistribuidora.com.br) but after I made an error, I logged out, but I can not log in because I do not know my password. I already sent email to support, but so far I have not received an answer.
Not able to use zoho email service
Hi! I recently registered with zoho with my email smartways.omproptech@gmail.com and was trying to use zoho email service for my domain omproptech.com but it is showing me error that the domain is already associated with some another account . pls help me to get over this problem and use the email service . Regards, - Team Smartways
Not able to use zoho email service
Hi! I recently registered with zoho with my email smartways.omproptech@gmail.com and was trying to use zoho email service for my domain omproptech.com but it is showing me error that the domain is already associated with some another account . pls help me to get over this problem and use the email service . Regards, - Team Smartways
Not able to add user
I am not able to add user to my organization , I am getting error "user already exist". Multiple time issue was reported to support team but so far no solution. Every time I call support team I get only one answer developer team is working on it there is no ETA. Please help to solve the issue on priority.
Streams
Hello, When we create streams with say 2 defined users, can an third person who is not part of the stream but in the organization, see activities and messages posted in that stream.
This user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details
When adding user, I get the error : This user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details I know this is a known issue and I know you guys know what to do. Domain name is blueworldcosmetics.com Screenshot is related to images on this thread Quick response will be much appreciated. Thanks
Add new email ACCOUNT on mail.akb.vn got Error (PP111)
Hi Zoho Mail Team I got error PP111 when I am trying add new email ACCOUNT at mail.akb.vn. Please check and tell me how to fix. Thanks
No Email incomming! HELP
Hello I am able to send email by my zoho account to other emails, but i am unable to receive email! what's happening! Please Help!
email preview showing a random tagline (in preview only, not in actual email)
In the email preview on Gmail and Zoho there is an old tagline. It was never included in Signature. I think it was used in a previous LeadPages or ConvertKit email sequence. Has anyone heard of this happening before? How do I remove it? When I open the email it is not in the actual email. Its only the preview.
Forgot Password and secondary mail does notexist anymore
Hello, i have a huge Problem,because i forgot my Password to my zohomail account. I send a new one to the email adress which i noted in my zoho account BUT this emailadress does not exist anymore! I missed to Change it but there is no Chance to get to this email, and i can't Change this adress anymore. Unfortunately i didn't deposit my phone number. So is there any Chance to get a new Password and to banish that it is me? Thank you for your help Katharina (I am wrtiting from my mothers account)
* This domain is already associated with this account "*****38". Sign in
Dear Zoho mail team, i want to register forre.id to zoho mail but the sms code dont arrived to me.. so i tried later.. but i cant because it says * This domain is already associated with this account "*****38". Sign in please help me regarding this matter my phone +6281808090253 domain ferro.id Thanks
Outgoing Mail Blocked - need assistance
Hello, I have noticed my outgoing mail is not working. I was not directed to the unblock me site, but when I go there, it says: Your account info@blacklivesmatter.ca has been blocked due to security reasons. Block Type: Block Type: Mail Outgoing blocked. Unknown Please advise. I urgently need access to my email.
SPF not verifying
Hi there! My SPF record doesn't seem to be validating and all my employee's emails are being sent to spam. Could you please explain why this is happening? I have configured the record per your tutorial video. This is a major inconvenience to me and any help would be greatly appreciated. Thank You in advance!! -Jonathan
Accidently I deleted my cname and lost my zb code
Please provide me my zuber code. My domain is ayatelectronics.com. I needit urgently. Awaiting reply. Thanks
Problem with adding domain for email service
Hi, We want to add this domain advancedlanguageinstitute.com , but we have similar problem like this person: https://help.zoho.com/portal/en/community/topic/the-data-you-have-entered-already-exists-when-trying-to-create-contac-mydomain-com But problem is not secondary email wihich we deleted. This is a error message: The data you have entered already exists
Scams targetting special email addresses
I manage a website for a POA and use Zoho for this master association email service. Recently, the president@ and the treasurer@ email accounts received "scam" email from one another requesting a payment be made on a bogus service. Because neither of those receivers know much about the millions of "scams" like this circulating they both now refuse to use their Zoho email accounts. They also feel that there is a possibility of our financial information being compromised. Is there a way I can extend
This Operation has been restricted. [when enabling mailhosting and adding domain]
Hello Admin/Employee I'm encountering a problem here when i'm adding my domain my e-mail addressed i'm using was rolan.llanes@gmail.com and my domain management is https://iwantmyname.com/ Rolan Victor Llanes, RN Case Manager Renaissance Hospice
Ability to Organize Templates in Regular Email - NOT CAMPAIGNS
I use Zoho for multiple businesses and am very happy with the service. Specifically, templates allow me to answer commonly asked email questions or send common correspondence very easily. However, it would be HUGE for me if templates could be organized by the user. For example, it would be great to be able to order them. Even better would be the ability to have subfolders of templates. For example Phone Calls -> - I just Left a Voicemail - Please Call Me Work
User Details Page is broken
Hello, It seems that the "user details" page mentioned throughout the documentation is inaccessible, at least in the latest version of Google Chrome. It is not possible to even access this page due to a bug that originates from the `getPage` method in `cpanel.min.js`. Also, the design needs some serious work. Your products' user experience is inexcusably poor.
email goes to invitations list
Hello Guys, I'm trying to create the mail sajid@karbhari.com however the system always shows the message "The email address is created" but its going to invitations list. We had to create sajid@karbhari,com as emergency. Thanks for your support.
* This domain is already associated with this account "i*****o@b*****".
I am the owner of the domain and i want to set up mail hosting. I have access to the DNS of the hosting management, how can i proceed? Because i do not have access to the e-mail account that already exists.
Unable to setup IMAP with Android.
I'm receiving the following credentials error when attempting to setup IMAP with my account. I've enabled IMAP via the portal and I don't have 2FA enabled. Also triple checked that the password is correct. Any ideas what's causing the issue? Regards, Colin.
Zoho Mail Slow to Send
Hi Guys, I use Zoho Mails web interface, which I love btw. However in the past week or so I have noticed that it has been very slow to send email out, specially when they have attachments (which are already loaded as far as I can tell). I haven't noticed this before the last 7 days or so. I can't imagine there's anything wrong from my end as I'm using webmail, so wondered if you had been doing anything your end? Cheers Simon
Cannot create mail account for my domain
I have the domain ulgebra.com, when I create a mail account it says This domain is already associated with this account "a*****n@u*****". But I'm the owner of this domain, How to rectify this and verify that this is my domain?Help me asap.Thank you
my account is inactive please help
My email address - sombat534km@zoho.com - was perfectly active today but couple of hours ago i couldn't login. The error message is that my "Account is Inactive". I have no idea why it would be considered inactive as i never do anything illegal to abuse the service and i really need this account back. I couldn't even log in the the support forum with an inactive account. now i use my other account just to get access to the support forums and to ask for urgent support, please.....please Thank you
Help! Modify the MX Records in your DNS Manager
I don't know. Help me! Thank all.
Activate Inactive Account
My email address - sombat534km@zoho.com - was perfectly active today but couple of hours ago i couldn't login. The error message is that my "Account is Inactive". I have no idea why it would be considered inactive as i never do anything illegal to abuse the service and i really need this account back. I couldn't even log in the the support forum with an inactive account. now i use my other account just to get access to the support forums and to ask for urgent support, please.....please Thank you
random tagline showing in every sent (from me) email preview
In the email preview on Gmail and Zoho there is an old tagline. It was never included in Signature. I think it was used in a previous LeadPages or ConvertKit email sequence. Has anyone heard of this happening before? How do I remove it? When I open the email it is not in the actual email. Its only the preview.
How is a user account defined?
Hi, I'm planning to buy the 2$/month plan and I was wondering how a user account is defined? I'm planning to use two or three domains, set up something like this: mail1@domain1.com mail1@domain2.com mail2@domain3.com mail3@domain3.com It doesn't matter if all those e-mails are collected within one inbox, but does that still count as just one user? I actually just want to use several e-mail addresses for sending and receiving.
This domain is already associated with this account "*****92".
Hello, I'm experiencing problem... I got the following message while trying to register a new domain: ""this domain is already associated with this account *****92". Then, when I proceed with the password recovery method, I get the following message: "Sorry, no account present with the mentioned email address / mobile. You can Sign Up for a new account." Domain: labortriunfo.com.br I appreciate your comments Thanks,
Como saber si alguien leyó mi correo?
Hola espero estén bien, mi nombre es Ruben. Existe en Gmail existe una extension que se llama "Streak" o "Mail Track" que avisa cuando un correo enviado es leído, quisiera saber si en Zoho es posible instalar alguna aplicación que permita avisar cuando alguien este leyendo el correo que fue enviado por mi. Gracias.
older email not appearing in client
Hello Zoho community - looking for some guidance on the following. Email going back to 2016 and later is not showing up in my email client (Outlook or Thunderbird) - if i log into the web and access my mailbox all my email is present. My configuration is: Outlook 2016 client Configured with ActiveSync thanks -Z
550 Please turn on SMTP Authentication in your mail client
Hi, Client getting bounce on sending email to me her mail id is (arunkumar.alagirisamy@agshealth.com) please help me solve this issue not only this another mail also getting bounce Suganthi@takesolutions.com jagan@navitas.net visa@travego.in jayanthi.natarajan@archeangroup.com vishnupriya.k@prodapt.com i need quick solutions becuase not getting mail from customer make so problem, please do needfull
Forgot admin details
Hi Team, I have forgot the details of my admin email, that's why unable to login to control panel of the zoho mail. Can you please let me know which is the email id in use for zoho admin, so that I can login using that one. Currently I have my id as info@tle.co.in and others also are there and working. Regards, Varun TLE
The email address is already registered with another account which is not a part of this organization.
Hello Guys, I'm trying to create the mail maribel@greatman.co however the system always shows the message "The email address is already registered with another account which is not a part of this organization." But there is not an account with that name, nor an alias for any other account with that name. We had to create maribelR@greatman.co as emergency, but we really need the account without the final R. Thanks for your support.
Account blocked
Hi, mi acounts rsalvador@grupopyd.pe, are blocked cause storage problem (+5GB)...so i just delete all in this acount but i still cant send o recibe email, can u unblock my acount please? Best regards
Cuenta Bloqueada
Buenas tardes, por favor activen mi cuenta ( javier@imdisu.com) muchas gracias
Delivery has failed to these recipients or groups
Dear Team, Kindly review the bounced message below and rectify this issue ASAP. ============ Forwarded message ============ From : postmaster@mhd.co.om<postmaster@mhd.co.om> To : <rvparambi@ncpmoman.com> Date : Sat, 29 Jul 2017 11:37:19 +0400 Subject : Undeliverable: RE: United National Oil Field Services LLC-temporary revision ============ Forwarded message ============ Delivery has failed to these recipients or groups: 'Business Development Office' (bd-office@mhd.co.om) The email address you entered
553 Relaying disallowed error
Hey im getting this error 553 Relaying disallowed error whenever i try to send to any of the emails ive added to zoho, even tho i have Catchall on all domains, and most of them added as aliases
Password forgot
I have forgotten my superadmin password so am unable to log into the control panel to add more email addresses. Can you help? Mi admin email is info@ifpchile.cl I send yesterday an email to support@zohomail.com And I still have no answer, thank you very much
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