How to change a single account time zone?
Only one of our employees has moved to a different time zone. How do we change the time for a single email user?
Missing 3 days worth of emails after starting an email migration
I started an IMAP email migration for multiple email accounts today (afternoon of Oct 12) and during the process, emails currently in the inbox of several accounts went missing. They are not in the trash nor spam folders. The missing emails are dated from Oct 8 - 12 and are extremely important, so it's a major hinderance that they cannot be accessed. If you are able, I need to have these emails restored as soon as possible. Thank you
mail.zoho.com / iphone / microsoft exchange
after setting up exchange for my iphone i get all my email on my iphone but it does not stay in mail.zoho.com or Zoho Mail App . it just skips straight to the iphone? How can i get my mail in both places and have it sync or is that a sacrifice of using exchange?
Custom URLs
Hi there, Just wondering-if I set up custom URLs will that apply just to the login page or all pages, ie will https://mail.zoho.com/zm/#mail/inbox become https://mail.MYCUSTOMDOMAIM.com/zm/#mail/inbox?
BLANK EMAIL WINDOWS
Dear Sir, I have created my mail with zoho. When I login to the account and go to mail, blank window is coming. but the email created for other user is working alright. kindly resolve the problem as I have created this as my primary email address. even on my mobile, it is giving an error message "server problem' thanks
Can't login to any emails
Hi Support I created an email address using the domain spcsports.co.uk and I've forgotten the password for all the email addresses the admin account and for the rescue email as well. Stupidly I can't even remember what the rescue email is... I own the domain, I can send you the verification number if you like. I have tried emailing support many times but no-one is getting back to me. Can someone help please.
Android contacts view
New Zoho user here. i am able to import and sync my contacts. Had to use vcard export out of yahoo for it to work. however the list begins with frequently used contacts on my mobile device which is not correct since I just imported. Is there a way to clear the frequently used contacts to start fresh?
Cannot Migrate from Exchange!
Hi, I am trying to migrate email from my exchange server and have emailed support multiple times over the past 2 weeks with no response. I installed outlook on my exchange server and ran the software. I tried all possible combinations of server names and domain names (see top photo) and I am still getting this error message when I try to find a user that I want to migrate (see bottom). I also tried doing this on one of our Windows 7 machines, with the same result. Please help! - mikev@visionmep.com
Not receiving emails
Have not been receiving emails since about 3am EST. I have been able to send emails out, but my clients are getting messages that our email addresses have "permanent failure errors". Is there a status as to when this will be fixed?
Domain Already Registered
Hi, I'm having some throuble when I try to add a domain in this page https://mail.zoho.com/cpanel/index.do#domains/adddomain. Could you please check which email is associated with this domain "ggpiscina.com.br" I'll apreciate. Thank you very much!
Add new Domain- Domain already Exists
Problem within add new Domain, Check what email is associated with this domain "ggpiscina.com.br" Thank you Regards, Gustavo
Links in the New Version of Mail
Where is the app Links in the new Mail version? Thank you!
Incoming email blocked
Hi all, One of our mail boxes has incoming email blocked. I am the administrator of the domain but i can not activate showing a message like "option only available for paid users" I don´t know why it get blocked, can anyone help us? The mailbox is eladio.marcos@neobitgs.es thanks in advance
new version have chinese language ?
Dear Support team Can I use the new version and swift to chinese language in content ? thanks and regards Kevin
Appearance
the old format had compact lines but this one has all the emails double spaced. i changed the font but it didn't do anything to the spacing. how do i fix that? i really hate this 'spread out' look.
Sending Mail error message occurs after trying new version and switching back
Unable to send message;Reason:Could not connect to SMTP host: smtp.comcast.net, port: 587, response: -1 HELP
Where are my forum posts - why does support not reply?
Hi, A couple of days ago I contacted support directly - I never received confirmation that they will get back in touch soon, which is what they usually do. And of course, I never got any other kind of reply. Now, a couple of hours ago I posted on the Zoho Calendar forum - while after hitting "publish" it said that the post is under moderation, checking my area now, there is no indication of the post, neither as a draft nor as a published post. What is going on here?
Emails don't appear on webmail, just my Iphone IMAP why?
why is my emails gone?
Email Policies to Block Incoming Domains
Under Mail Administration within my Control Panel I have an Email Policy with a Mail restriction type for incoming Domain emails. I can add and block my work domain all day long however, most other domains where I receive spam are ignored. For instance I receive a lot of spam from the following domains: etungs.com worldwidemidst.com mremot.com coroyo.com Every one of these have been added as block incoming domain email policy and none of them work. Again, I can add my work domain to this list
Email Policies to Block Incoming Domains
Under Mail Administration within my Control Panel I have an Email Policy with a Mail restriction type for incoming Domain emails. I can add and block my work domain all day long however, most other domains where I receive spam are ignored. For instance I receive a lot of spam from the following domains: etungs.com worldwidemidst.com mremot.com coroyo.com Every one of these have been added as block incoming domain email policy and none of them work. Again, I can add my work domain to this list
please unblock my email alerts@irx.exchange
please unblock my email alerts@irx.exchange. Its get blocked due to email bounce policy , i have removed the bounce email contacts. Please enable my outgoing now.
Account Deleted
Have a small issue, I accidently deleted an email account which I want to restart, I was successful in setting up the email but now it wont let the user login (sayini). It says deactivated account to try to reregister it says the user already exists. The account important please help Cheers vijay
CUSTOMER ENGAGEMENT
CUSTOMER SUPPORT ONE OF THE WORST EXPERIENCE . AFTER SEVERAL REMINDER INCLUDING ONE COPIED TO THE CEO NO ONE CARES TO RESPOND. I WOULD BE REALLY SURPRISED IF THEY ARE STILL ABLE TO RETAIN THERE CUSTOMER BASE
DATA Not accepted from server
I am getting the below error when trying to send a mail from my opencart store hosted in digitalocean. PHP Notice: Error: DATA not accepted from server! in /var/www/html/system/library/mail.php on line 417 Opencart version - 2.0.3.1 Email Settings: Protocol : SMTP Hostname : ssl://smtp.zoho.com port : 465 Timeout : 15 FYI: I have already tried to fix this by following the below link: https://help.zoho.com/portal/en/community/topic/solution-of-problem-553-relaying-disallowed-data-not-accepted-from-server-for-opencart
Can't delete CRM account
Can't delete our account. Going to https://accounts.zoho.com and Close Account page says this message: You are an administrator of your organization : "***" . You should cancel your organization from Business , before closing your account. That link doesn't do anything. How do we close our account?
Email Templates not able to use "no-reply" email server?
I added my personal email to my Zoho account and the Email Template is allowing me to use my Zoho email I registered with and Current User's Email / Record Owner's Email The no-reply account I was to use is set up in the "Email Settings" section, but I am unable to select it for the Email templates. WHY?!??!
Tickets created with '(No Subject)' and 'from' Possible SPAM'
We have had a couple of tickets created with: Subject: (No Subject) From: Possible SPAM The emails for these tickets have both been sent with subjects, and they are coming from email addresses that are not spam (we have the email addresses saved in Zoho Support). One of the tickets was a response to an email we sent via another ticket (we sent the email from our Zoho support email address). Another ticket was a new email that was sent to our support address. Have Zoho Support changed some settings
Zoho Email Migration suspended due to user's mailbox has exceeded limit
Good day Zoho Support. My email migration got suspended due to "User's mailbox has exceeded limit". How do i go around with this? Do i need to purchase more storage or is there other way around it?
Migration limit 200 messages?
Hello, I am in the process of migrating 3 mailboxes into Zoho. Use POP and all is fine, except that the migration of each user stopped at exactly 200 messages?! Am I doing something wrong or is there a limitation at 200 messages? Thanks in advance, Michel
Migration of mail stopped at 200 messages
I am trying to import/migrate mail via POP to Zoho. Added 3 users for which the migration was needed. Now all 3 are completed succesfully, but they all stopped at 200 messages! Searched the forum, but could not find a reason/solution. How can I migrate all emails from the old server? Thanks in advance, Michel
Trouble settting up email
I seem to have done everything as per the instructions but still can't not receiving emails(completed set up around 5pm 10/5/15) The one thing I did do wrong initially was to select the wrong email routing on the MX record page. I initially selected automatically detect configuration. An hour ago as I was rechecking everything, I noticed the mistake and checked Remote Mail Exchanger.. Any ideas on what my problem could be? thank you
help with mail set up - new user
I have added and verified my domain, added mx records, deleted former mx records, and have not received email in about 36 hours. Please help. thank you.
Is new email interface confirmed to work on IE 9 and above?
I'm a new Zoho user as of October 1 and gather I'm using the new email interface. Are there Internet Explorer users out there who can successfully run the new interface? It works fine for me on Chrome/Firefox/Opera but I'm having problems on Internet Explorer. Our work is on IE 9 and the problem is that clicks on email subjects don't bring up the email body and clicks on the left-side folders don't do anything. The cursor is changing to the "finger point" cursor correctly, but clicks are doing
6th request - add a user to email not working
This is my 6th emergency ticket im sending! Its the same issue, no one is responding... I AM A NEW USER! We Have our entire company switched over to zoho mail MY EMAIL IS DOWN FOR A CO FOUNDER!!! carter@day7m.com is not working, it is missing in the system. I cannot add a new one, it doesnt let me. I need to add carter@day7m.com to my users... Please someone respond... this is my 6th request and im getting in trouble over here with his email being gone!
unable to create folder
When I try to create a mail folder, it adds the text area to type the folder name but upon finishing I press enter and nothing happens. When I click somewhere else it disappears. I can create and delete labels with this procedure without problems. Any help?
Sorry, we are unable to process your request when trying to send email
Hi, Sending messages is not working for me in either zoho version, in the old zoho it just says "sending message" and hangs. In the new zoho version it says " Sorry, we are unable to process your request." I notice that saving draft is activating at the same time as trying to send so this may be related (from an IT Engineers perspective). I tried following the advice about changing the port to 465 from another forum but in "send mail as" there is a pencil icon on the right of the email address but
Your server has unexpectedly terminated the connection
Hello One person at work receives this warning in Outlook: Your server has unexpectedly terminated the connection. Only 1 out of the many at work get this. I changed the timeout to a few minutes instead of 30 seconds (something like that), but she still gets this warning sometimes. What can we do to stop it? I tried disabling her firewall, just in case that was it, but she still gets it completely randomly. Thanks
Users and plans need demystifying
As far as I can tell we have a free plan on mail. Does this mean we must pay for additional users? What do we get with addit users? Do they each get their own mail box? Currently our three people (all partimers) use the same mail and we filter incoming messages so they are all sent to the appropriate mailbox, which works fine. Unfortunately outgoing mail usually goes out with my name and return address on it because people keep forgetting to use the templates we have set for them so a sent email
Sending and watching requests sent to Support
Hi everybdoy, Maybe someone can help me out. In the past I sent questions / reported problems to Zoho Support and always received confirmation and - a couple of days later - a reply with a solution or explanation. I have been trying to do this again a couple of days ago. Never received confirmation. Just sent another support request and so far haven't received confirmation either. Should be immediate, shouldn't it, as it is an automated process anyway. I tried out "my requests" at the Support page
Contact lists reset to 0
Hello, I noticed today that my variuos contact lists all show 0 contact in it. Only the category ALL contact is full. But when I look at one contact from the category all contacts, near his name is also showed that he is in one category wit the status 0. How is this possibile? And what happeen if I start adding new contacts in categories showing 0 ( but as it looks like they are full)? Thank for the answer
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