Support 24X7
My company is doing a test with your email service and started with the free version for evaluation with some elements of the company's management team. So far I found a few negative points on your servive which are not significant, but I found one that is essential, the SUPPORT SERVICE. From what I saw on your website you only have 24 hour support within 5 working days of the week (correct me if i'm wrong). This may cause us to not move forward for the paid service because we dont have guarantee
Help! No Incoming eMail Since Yesterday Afternoon!
IMAP via my domain; outgoing works, but no incoming to any device. Daughter reports mail to me bouncing with 'Unable to deliver' messages. Is Zoho having a problem? It's been working fine since I signed up last winter. /Mr Lynn PS I am available at RepletewRue at Yahoo dot com
Moving Messages
I move messages to folders on my mail client (mac mail) and when I go into webmail, it shows that the message is still in the original mailbox but that a duplicate has been moved to the folder that I moved it to on my client. Therefore, in webmail, two copies of the email exist but on my client, only one exists. Can you help?
Signed up with Gmail account
Hi there i signed out all the ZOHO apps with a gmail account this I think it was my first mistake. Anyways i was successful setting up my own domain email. Now my user name and atlas is my domain email. So are they officially linked? Does my domain e-mail have a password? or is just linked to my original gmail account that i signed up with ? Is it possible for me to use my domain e-mail now created to access all my zoho apps? I would just like to separate these two email accounts Please advice Thanks!
Adding pop accounts
Small company here attempting to move our employees to ZOHO. We own the domain name and I have been able to open my account and connect ZOHO to my account "me@ourcompany.com" now comes to ZOHO... all is well. Now I need to add "she@ourcompany.com" and this is where I am lost. When adding a POP3 account it asks me for the information I must have had to get "me" connected but I cannot find it now. I cannot even examine my account here to see what I put in the boxes to sign up. Confused? sorry. Here
POP3 Malfunction
Just started using POP3 protocol to get messages from GMX e-mail account two things happened. 1- None of the folders at GMX was imported (nine folders)? 2- What was imported was only e-mails at inbox and they got deleted from GMX. Can POP3 delete messages at another server or just copy it?
In the Zoho Email Tasks App, I can't organize the task categories.
Hi! I did a search and couldn't find anyone else who had this issue so I'm really hoping that I'm just missing the boat a little. I have created several categories for my tasks but I cannot re-order them in any way. They seem to permanently be in the order that I added them. I've tried finding a button to sort them (they could at least be alphabetical, right?), drag and drop, and even checking the settings. I even tried different browsers. Is there a way to re-sort the category names? Thanks!
Monitoring few email accounts as Superadmin
Hi, There is a way I can monitor/check few email accounts from same domain, being superadmin? Thanks
550 Authentication required
Hello, I recently started my domain' email account with zoho mail services, but when I am trying to send emails I get an error, which says: The error that the other server returned was: 550 Authentication required any ideas how to sole it? Thank you in advance.
problem
when will be ok the server, it very important for me to have this solve ASAP?
Mis-typed domain name - can't verify email now
Hi guys During the setup process for zoho mail, I mis-typed my domain name. Now I am stuck at the verification stage, but obviously can't verify because it is the wrong domain name. I can't see how to go back one step to fix the typo and re-verify. Is this possible? Thanks, Nick
How to verify I own the domain when using Wordpress.com and Namecheap?
I set up a site on Wordpress.com and use gave my registar Namecheap WP's nameserver addresses. Now I like to use Zoho email service to host the emails, but Namecheap won't let me verify for Zoho that I own the domain because I am not using Namecheap's default nameservers. I cannot use the HTML option because I don't have root access to the site. What other options do I have?
my out going mails has been locked. kindly unlock the same
My out going mails has been locked. kindly unlock the same. my email id is ankur.saxena@theindiarise.com
Registering for zoho mail
When I try to create an zoho account with my own domain it says * This domain is not registered. Please enter a valid domain name. I am the legal owner of the domain I'm trying to register with, so whats the problem here?
how can I close my account
I do not want to use zoho anymore, and want to close the account. However I cannot seem to delete it. I always get redirected with a message saying I should close "professional" first. Please delete my account, this thing is driving me nuts!
how can I forward my zoho mail to windows live mail or outlook for example?
Hello, I'd like to forward my zoho mails to windows live mail, where all my other emailaccounts are forwarded to. However, I'm stuck. They ask me server type "POP" or "IMAP" I also need to fill out the server's address from the incoming as well as the outgoing email. Can you please help??
subdomains?
Does Zoho support subdomain email addresses? Here's a hypothetical example: I have a domain, mydomain.com My regular email address is me@mydomain.com For sorting and redirection purposes I have a dedicated address, me@requests.mydomain.com Can I set up both addresses in a Zoho email account?
Blocked account
Hi, Like lots of people here I also just had my account blocked. Can you please unblock it? Thanks!
Outgoing has been blocked
I've got this message and I don't know what to do now : Your Outgoing has been blocked and you will be unable to send emails. Thanks Isabelle
Outgoing Email Blocked - Please Unblock
Posted this yesterday and my post disappeared. Please unblock asap.
Mail Outgoing Block
Dear Zoho, my account is chenwei@sgfixit.com. the outgoing mail is blocked!! please help me unblock it and teach me how to unblock it. thanks :)
Always add the word "Subject" when reply e-mail
Hello! Zoho mail is working great! but I have one thing that bothers me. When I reply to exists one, zoho mail adds the word "Subject" to the exists Subject. Example: I get an email with subject: "Hi, how are you". When I click reply zoho mail changes my subject like this: "Subject: Hi, how are you". Why is doing this? Can I change that? I think its a bug, because it should never change my subject automatically. Thanks!
Outgoing eMail Blocked - Immediate help needed.
Today, I noticed that my outgoing email has been blocked. Please let me know the sending limit per minute. So, that I can be within limit. I am using comment notification plugin in wordpress, which probably crossed the limit. I am deleting user's subscription to "Reply Only" to avoid such crossing limit in future. PLEASE UNBLOCK ME. Thanks.
Error creating a group
Hi, when I want to create a group, the system returns me a message that this group already exists. How can I solve that? Thanks
Read Time Out when adding POP3 account
When I attempt to add my gmail account to zoho mail. using pop.gmail.com and port 995 I enter all the information and then when pressing 'test' it gives me a 'Read Time Out' message. Why is this happening and how do I connect my accounts?
Why am I not receiving mail in inbox??
I've been testing my zoho adress from gmail and the messages don't appear in my inbox. Any help??
EmailID Already Exists!
Hi, I am having issues in making the user samsmith@aethiaapparel.co.uk on my account it@aethiaapparel.co.uk. It says EmailID already exists. I have already emailed support but no response. Thanks.
Read Only Zoho Mail
Hi Is there a problem with https://mail-ro.zoho.com? I go there to read my e-mails while at work as zoho.com is blocked. My emails from the read only site haven't updated since 4th September
Too often "Unable to process this message" error
I get this message too often lately: ------------------------------------------------------------------------------------------------------------------- Unable to process this message. It does not follow message RFC specifications. Click 'More Options'->'Show Original' to view the original message received. -The above content is generated by Zoho Mail ------------------------------------------------------------------------------------------------------------------- What's going on...? Christos Koulaxizis
Account blocked
Hi, I can't send ANY mail. Could yo please restore my outgoing mail? Thanks. SMTP -> ERROR: Password not accepted from server: 554 5.1.8 Sender Address Blocked SMTP -> FROM SERVER:250 state reset OK SMTP -> FROM SERVER:250 Sender <info@desencriptawhatsapp.com.ar> OK SMTP -> FROM SERVER:250 Recipient <xxxxxx@xxxx> OK SMTP -> FROM SERVER:354 Ok Send data ending with <CRLF>.<CRLF> SMTP -> FROM SERVER:554 5.1.8 Sender Address Blocked SMTP -> ERROR: DATA not accepted from server: 554 5.1.8 Sender Address
changing my email
for the contact email it says at top-xxexamplexx@lavabit.com but they closed down so how do i change my email for zoho?
Imap Folder for Sent-Email
Hello! I used Zoho with an addional E-mail Adress. I have wrote in the last few years about 2000 E-Mail in the zoho web-Client. Now i want to work with an imap Mail, so i can used the folders also in a lokal client or on my smartphone. the problem is, i have now a folder "sent" with imap in my outlook and iphone. but how can i use this folder also in the zoho webclient? is it possible to define the sent-folder to a imap folder? thanks! Daniel Müller
Login page with presupplied domain name?
Is it possible to provide the login page a domain name as part of the URL, in order to be able to login with just a username instead of a fully qualified user@domain? For example, going to https://www.zoho.com/mail/login.html?domain=domain.com then logging in with "user" instead of "user@domain.com".
Instruction for GoDdaddy are not up-to-date with GoDaddy website.
Instruction for GoDdaddy are not up-to-date with GoDaddy website.
Will I loose our existing contacts and e-mails when I reconfigure Zoho?
Hi, we probably didn't configure Zoho Mail right. So we would like to try another configuration. But what will happen to the current clients, contacts and e-mails in our Zoho system? Will they be saved?
What is error 554?
Every time I try to send an email, I get this code.
I can't add a group in a second configure with the same name than the first
Hi, I try to configure zoho mail but I get in a mess. I closed all accounts (admin & users, but not the group) to start again When I started againg, the system doesn't allow me to create a group with the same name than the first try. What can I do? Thanks
Does automatic e-mail forwarding count on daily outgoing mail quota?
Hi, I have setup one of my account to direct all e-mail to a different e-mail address, but I know the free package comes with a daily 250 outgoing e-mail limit. I was wondering if this also counts for all e-mail that is forwarded to the address that I had setup on the account settings? Thanks. Eric
mx record
i'm trying to cgahne mx record in weebly and they say trouble "mx value muest be a fully qualified domain name" what can i do ? please snwer me I'm in a trouble
Email labels and multiple accounts
I have a hosted email account with Zoho as well as two other email accounts that are pulling in as POP3 accounts. I would like to have the same set of email labels available to all of the email I receive, but when I change from my hosted domain email to a POP3 account, the labels I have set up disappear. Is there any way to change that? Thanks!
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