Please help with mobile sync
I am completely new to the Zoho applications. I'm attempting to enable the mobile sync functionality from my LG G2 android phone (version 4.2.2). No matter what options I put in for username and password (full email, partial with separate domain entry) I get a message that authentication failed due to wrong username/password. However, the exact same credentials log me into the Zoho online services just fine. I've even changed passwords to make sure it was not a case of being locked out. Thanks
Zoho App Says: No Portals Received from Server
I have downloaded the Zoho Support app and would like to log in to my account to look at tickets and such. When I use the login that I use on the zoho support website, I get a "No Portals Received From Server" error. It then keeps me loged in but I cant get past the swipe to the left page. Any suggestions????
Start on power on and run in background
Using zoho crm mobile app for android. It seems the app works when its loaded and if loaded and the "minimized". Can then click and hold home button to see active apps and go back. However it doesn't seem to load after the device is restarted or powered on from off. Likewise, I just did a restart and went to the application manager in settings and do not see ZoHo CRM mobile running in the processes. Is there a way from within the app or standard android os to force load on startup of the app or listener
problem with ios app
It happens all the time. When i close task in web client, it's not become closed in ios app.... What can I do? After i close task second time in ios app, i look logs -- in logs it is closed twice...
Error converting leads in the mobile version of CRM
I am experiencing a problem converting leads within the iPad and iPhone apps. When I enter the information and hit the convert or done button, it shows an error message and does not convert. When I log in from a different device, it converts without a problem. Is there something I can do to fix the device I am trying to use? I have updated the software regularly and tried resetting the app on both devices and it does not work. thanks
Mobile Sync Calendar Events dublicated (Android/Samsung)
Hello! Last weeks I sometimes had calendar items twice, since when syncing, zoho created a dublicate entry for every event. Since yesterday it's even worse: on every sync, the event is dublicated. So I get hundrets of copies on each event and hundrets of reminder emails. There must be some incompatiblity between android exchange sync and ZOHO since the last days. Is there any information about that? All the best Jan
Zoho Lead Scan
Maybe I missed this but can one sync the events(lead source) I have created in the Zoho desktop version to the Mobile business card/show lead scan app for Iphone? My goal is to have the same event on both the mobile and desktop so that there is no need to recreate. Seems straight forward enough.
Contacts - Mobile
I've downloaded CRM for Android. It listed all my contacts inside the application. My question is, how can I make them appear on my phone contacts? What I'm trying to achieve is making the contact's name popup when they call me. Is it possible to do this? Thanks a lot! Gery
Why doesn't my Android keyboard predictive text work
Hi, I'm very new to Zoho. So far it looks like it'll suit my needs very well but there's one part of the Android mobile app that's making me crazy: My Swiftkey keyboard has amazing autocorrect and predictive text functions, and none of it works when I'm entering my call notes so I end up with a bunch of gibberish because of my fat fingers. Can this behavior be changed? I don't have this issue with this keyboard and any of my other apps except when I'm inputting into an email address field. Thanks
Error starting ZSync: Module 'Zsync' does not match codfile timestamp of sibling module ''Zsync-1'
To whom it may concern When I try accessing the Zoho sync app for my blackberry that I downloaded from the following link: https://msync.zoho.com/bbsync It shows the following error message "Error starting ZSync: Module 'Zsync' does not match codfile timestamp of sibling module ''Zsync-1' Please assist as soon as possible. Thank You.
Issue with Duplicating emails
Hi, Everytime I send an email from my PC, my mobile will receive a copy of it as a "new email". Is there a setting which I can put a stop to this? I have set up email configuration on my Samsung Galaxy S2 (Android 4.0.3-ICS) as below: SMTP settings Zoho Mail SMTP server address: smtp.zoho.com Zoho Mail SMTP user name: Your Zoho Mail address (example@zoho.com, for example, or your own domain's email address, of course) Zoho Mail SMTP password: Your Zoho Mail password Zoho Mail SMTP port: 465 Zoho
Delete documents and folders?
I don't know if I'm just really bad at looking, but I've been trying to find a delete button in the Android app but can't seem to find one. Is it not possible to delete documents and folders directly in the app?
See notes, tasks, etc in Contact record on Android Mobile App
This post is specific to the Android App. When I look at a contact record, I have absolutely no way of knowing if there are any notes, linked potentials, tasks, etc for the contact without scrolling to the bottom of the page and then clicking to open each of these items. IMHO there is no need to hide the notes, calls, tasks, etc behind another menu. Scrolling on the phone is fast and I can swipe up and down much more quickly than clicking on 5 or 6 different items to see if anything is inside.
Simple Contact Records - UI Improvement for Android App
This post is specific to the Zoho Android App It seems rather silly to have to scroll through 2 screens of often blank fields just to get to the data that I'm looking for which are the recent interactions with my prospects, namely notes, recent calls and appointments. All empty fields should be hidden in the UI unless editing. Lesser used fields or fields that are generally unused on mobile devices should be hidden all the time (email opt out, etc) Address fields should be consolidated into a simple
full mobile support and android app
hey I noticed there was talk about a full mobile version of zoho support a year ago will there be a full mobile site m.zoho.com that includes support? is there anything under way in development or beta? Surely there is enough demand for a website to access mobile support from android, blackberry, windows phone etc I noticed there is an app called "servicedesk plus aka manageengine.com and says owned by zoho but doesn't seem you can use that to connect to zoho.com/support thanks paul
Call Result Screen - Android App
Information on the call result screen can be organized better. Call Subject and Call Description are the two most important pieces of information. They should be at the very top of the screen. Call purpose, call result and billable below that. Most of the other information should be at the very bottom of the screen since it will be rarely modified. Call result should be a customizable list of outcomes similar to purpose. It should be used for "Left Voicemail", "Set In Person Appointment", "Closed
iPad and email options
I just purchased iPads for my sales team, and they are eager to get started. One thing that I notices is that the email option is not available in the ZOHO app. Is this by design or have I missed a setup step? What is the recommended way for my sales team to use the app and communication with customers? Just use their normal Gmail account when using their iPad? Any help on defining the right process would be much appreciated. Lee
using the address field to provide a map Contacts does, Events does not
I created an address field for my Event form so I could use the map feature on my iphone. This works on the contacts field, but it will not on my custom address field in the Events. Is there something I can do to activate this? Or is this just a missing feature that I am sure will be added really soon?
view Notes on Mobile
My company has been filling in the Notes field for Leads. Now that we are accessing this from our iPhones I cannot seem to find out where these Notes reside? Please assist, our Lead Notes has most of the info we need.
Zoho calendar not syncing on iPhone
I have zoho calendar & email on my iPhone and iPad. The calendar is not syncing on my iPhone, but it works fine on my iPad. No issues with mail on either device. I have tried deleting from both and only installing on iPhone but it still doesn't work. iPad running 7.0.2 (have not upgraded yet) iPhone running 7.0.3 I am thinking this an issue with the newest version of iOS but need it to work. I have set it up with Microsoft exchange server settings using msync.zoho.com Please advise
Iphone Sync issues
I set up my iphone the way the QRG explained how to. The account verified and set up in my iphone. However nothing shows up in the inbox or the calendar. Any ideas?
"do not have permission to view this module"
Hi, I reset my application on my iphone and the only thing that I can do is receive emails. If I click on a module it tells me that I do not have permission to view this module. What do I need to do to view the modules? Also, how do I change the settings so that it will stop pushing my emails to me? Thanks! Cheryl
Zoho Projects Android app not syncing projects?
I am using Projects and the Android app that goes with it. The mobile version of the website all works fine, and all projects are listed under Feed. However, in the app, only one project is listed. All the tasks and other things from other projects sync without issues, but not the projects themselves. I can't find a way to force the app to sync the projects. Have I missed something really obvious? Thanks! (if it is relevant, I started out using the free trial and then upgraded. I installed the app
Dear Zoho Team
I have an Issue with "Locate near me" map view on Android/IOS mobile devices and gadgets. If I check location of the company| contact one by one, then map shows correctly from the www version on desctop (in the company widow - check address). But It could not show me any information from my clients around 100km. only 1-2 available or nothing shows at all. Tested on IPAD 3 IOS 6.1 Google android 2.3 Google android 4.1 please refer to attach
Converted lead to transaction doesn't show information in the mobile app!
I use my iphone while I'm out meeting customers and leads and I recently converted a lead to a transaction and scheduled an appointment with the client. Once I convert the lead, I take all my transaction notes in the actual transaction and I send all emails and log all calls IN the transaction. However, since converting the lead, my iphone app doesn't show any information in the transaction screen. Below is a picture of the transactions tab. In it you can see a test transaction I made for 2222 main
Any way to see Quotes/Sales Orders/Invoices in a mobile browser
We use mobile phones/browsers to dispatch techs. Because we cannot see Quotes/Sales Orders/Invoices in a mobile browser, we use TASKS for the dispatch. We update the task when cleared and Complete the task. I then have to cut and paste the infromation from the TASK to an INVOICE. There are too many areas for errors. Does anyone have any idea how we can see Quotes/Sales Orders/Invoices in a mobile browser? Any other thoughts? Thanks.
Mobile android apps language options
Team, Do Zoho android apps support non english speaking languages like the web application does? I am looking for Spanish.
iPhone App - transactions not showing
I went into the mobile app because I needed to call one of my clients on an active transaction. At first, no transactions were showing in my list. I changed a few things and I was finally able to see some of them. Regardless, when I click on one of the names in the transaction list, there is no information in the transaction. Something is wrong
Zoho App 2.3.1 sync issues
Since Zoho CRM iPad version 2.3.1 was released, our field folks have been experiencing a problem with synchronization of notes with Zoho CRM. When logged into Zoho CRM from the web, I can add a note to for a contact. When I look up that contact using the iPad, the contact's notes will not come down to the pad, even after clicking the refresh button. This is causing our field force great coordination difficulty because not all users can visualize retrieval of the data.
Attachements for events
Hi, I have noticed several differences between web & iPhone & iPad versions of CRM in terms of links between different entities. And it makes it quite difficult to align the info you are entering via different devices. One example - if I create an activity/event via web-browser, I can only add a note and invite people. If I create the same activity/even via iPhone application, I can also attach a file (photo...). It would be very nice, if these links and possibilities would be synchronized and would
Problem to read notes in Zoho CRM mobile in Android (version 1.12.1)
Unfortunately after one of the recent updates you did in the Zoho CRM mobile we are not able anymore to read the complete a note for contacts, only partially. If we want to read it in full the only way is to press the button "edit" and then scroll it what is not really the best way to get this information. This is really a bad situation I expect to have you correcting asap. Please inform when we can get this fix.
Problem with NEAR ME ipad app view
I have an Issue with "Locate near me" map view on Android/IOS mobile devices and gadgets. If I check location of the company| contact one by one, then map shows correctly from the www version on desctop (in the company widow - check address). But It could not show me any information from my clients around 100km. only 1-2 available or nothing shows at all. Please tell is this function ACCOUNT NEAR ME available only for PROFESSIONAL / ENTERPRICE only(as it was in test mode)???
Sync Events to App
Hello, Most of the events I add online appear in the app, although I've noticed that a few do not. I deleted the app and re installed it and they still all don't show up. Any suggestions?
cannot edit zoho wrtter from android
dear zoho. i can open my zoho writer from my htc hero android mobile but i CANNOT EDIT . please kindly do something to solve this .thanks
Contacts in not syncing
Hi I have a problem when I sync my contacts with zoho. Every single one contact made from my phone is not synced. But when I add contacts from the zoho web it syncs just fine on the phone. I have a Galaxy s 4 phone Please help me Thank you
location services with zoho mobile app
I am trying to find out if Zoho app for iphone has any ability to use my current location and allow me to 'check-in' while in a specific lead. I imagine it would be like logging a call from the phone. For example, if my office schedules me for an appointment and I go to a site to meet a potential client, I would like to use the map to locate the client and then once I'm there, I can open the app, click a button that allows me to mark my arrival date, time and location and it automatically attaches
Custom Views in Blackberry Device
Hello! I downloaded mobile application in my BlackBerry Device. I have the follow problem. When I view Events on my device, all customs views -I edited default view- appear error message and not show correctly, past events, open events, etc. I uninstall and install again and the problem persist. Anyone can help me?
Cannot edit account data on Android
I can't seem to be able to edit account data on my Android devices. What am I doing wrong.
Emailing leads or customers from mobile
Is there a way to email a lead or customer from the mobile app from a template. I would like to be able to come out of a customer or lead's office - and open it up and email them right away.
Blackberry - CRM Mobile
I am simply trying to find out what the cost of CRM Mobile would be for my Blackberry and if I choose to purchase it, how I would do so. I also read about using free mobile access to Zoho using my phone, but if there is a free app that makes it user friendly, I can't find that either.
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