Zoho User Group meet-ups for Australia and New Zealand!
Greetings from Zoho SalesIQ! We hope you're having a great week. As all of you might already know, Zoho SalesIQ has a refreshed look and feel in its all-new version 2.0 with a big bunch of brand-new features and we couldn't be happier about it! We wanted
Tip #7: Power of form controllers in SalesIQ - various outputs of a form
Form controllers in Zoho SalesIQ can be used to customize your forms to collect multiple structured data as inputs from your operators to perform a particular action or push the data to any application. This post will talk about how powerful these form
Join us to learn how to target and engage your mobile app users using Mobilisten! (Mobile SDK)
Do you use a mobile app for your business? And want to improve your in-app support and user engagement? Please join the webinar to check out how SalesIQ's Mobilisten can help you to target and engage your mobile app users. What is Mobilisten? Mobilisten
Tip #6: Dynamic forms in Zoho SalesIQ for support representatives
How cool would it be if you could customize all the functionalities of your forms under one roof? Form controllers in Zoho SalesIQ can be used to customize your forms to collect multiple structured data as inputs from your operators to perform a particular
Meet Answer bot - A resource-based support assistant
Answer bot is a smart new addition to assist your visitor alongside your support representatives. Answer bot is easy to set up, and it uses resources in your portal to answer your visitors' basic redundant questions. Answer bot is very effective for businesses
Join us for a live webinar and learn all about Answer bots in Zoho SalesIQ!
Greetings from Zoho SalesIQ! This July, at Zoho SalesIQ, we are hosting a webinar that will teach you all about Answer bots and how you can configure one for your website. What are Answer Bots? The Answer Bot is a smart support assistant that uses the
Tip #5: Customise your widgets to display data from external apps
Did you know that you can customize widget information based on the customer? There is always a need for something dynamic. This is possible only when we pass the context to the widget code. SalesIQ allows you to pass a bunch of contexts to the widgets
SalesIQ filter out users who sign in
I would like to investigate website performance of only those that are not existing clients. One easy way of doing this would be to be able to filter out any visitor who logs into our website. We have a specific login page, so I would simply like to
Tip #4: Prioritize and narrow your focus by removing contacted visitors from the rings
Ensure that all the visitors on your live view are ready to be contacted by hiding the visitors connected to other operators. When a prospect appears on your live view rings, it is ineffective to manually check if they are chatting with other operators
Tip #3: Start with a template and build your own Zobot
Need a chatbot for your business to generate leads, support customers or answer FAQs? Then, Zoho SalesIQ has the right solution for you! SalesIQ has a number of tailored, industry-specific and functionality-specific templates that you can choose for
Tip #2: Bring your apps inside SalesIQ with Widgets
What would you rather do - navigate through a multitude of apps to learn about a customer or see the information right inside your chat window using a simple integration? We all know the answer to this! Navigation can lead to a lot of distractions and
Tip #1: Build Strong customer relationships by connecting them to the same operator every time!
Would you rather do business with someone you know and trust or with someone new and unfamiliar? People build trust over time, after numerous interactions with the same person. Customer interactions over chat are no different. Connecting your customer
Live webinar - Bring your apps inside Zoho SalesIQ with Widgets and Form Controllers
Greetings from Zoho SalesIQ! We hope you are all staying safe during the pandemic. We are happy to inform you that this August, we will be hosting a session that will talk about Widgets and Form Controllers in SalesIQ 2.0. What are Widgets? Widgets
First impressions of the new SalesIQ Tracking version
I was thrilled to see that a new version is available, thinking of the improvements and maybe a few new features. I am trying the new SalesIQ Tracking and have to say, I keep switching to the old version. The experience is tiresome as too many extra clicks
Effortlessly implement and manage SalesIQ for your business with Brands!
Brands! Previously known as Websites, is the new smarter way to manage your business by categorizing multiple brands (websites) inside your SalesIQ portal to provide versatile support and engagement. An organization that runs multiple brands (websites)
Join us for a live webinar on the all new Codeless bots - the fastest way to build chatbots!
Hello everyone! We hope you are all staying safe during the pandemic. We are happy to announce the introduction of our all new Codeless bot platform in SalesIQ 2.0 that lets you build chatbots for your website with absolutely no coding skills! In the
Codeless Bots : Storing data with context and visitor fields
The Codeless bot platform in Zoho SalesIQ helps your build virtual assistants for your business website the easy way - the no-code way. All you have to do is design a flow chart that will define the flow of your bot using drag and drop elements and you're
Learn all about the advanced Zoho SalesIQ tools that you can use for your business!
Greetings from Zoho SalesIQ! We are back with the second part of the Zoho SalesIQ event series for the MEA region that will talk about all of the advanced features in the all new SalesIQ 2.0 that will help you improve customer engagement on your business
Form Controllers in Zoho SalesIQ to collect and push data to different applications
What are Form Controllers? Form controllers in Zoho SalesIQ are used to modify the fields in a form and to process the data filled in the form. When a user adds or updates an input value in a form field or clicks the submit or cancel button in the form,
Creating Widgets in Zoho SalesIQ using Webhooks
What are Widgets? Widgets are user interfaces that can be built as a part of SalesIQ's platform to display information related to a conversation and also to do certain actions They are basically used inside SalesIQ to display different categories of
SalesIQ chat routing - Connecting right operators with visitors
Running a big brand would involve handling multiple visitors from various domains and requirements. Routing all the incoming chats to random operators and transferring the discussions to the required operators will be very ineffective and time-consuming.
Return types in Widgets
Widgets in Zoho SalesIQ help you display different categories of essential information required for operators right inside their live chat window. These widgets can be built either using Deluge or using Webhooks. There are 5 different widget return types
Input Parameters in Widgets
Widgets is a feature in Zoho SalesIQ that lets you display different categories of information required for your operator right inside their live chat window. These widgets can be built either using Deluge or using Webhooks. There are 5 different input
Discover the future of customer engagement with the all new SalesIQ 2.0!
Greetings from Zoho SalesIQ! We are excited and proud to announce that the newest version of Zoho SalesIQ - SalesIQ 2.0 is now live! What we're also excited about is that we are hosting a series of events to talk to you about all of the features in Zoho
Sections in Widgets to display different categories of information
Widgets are user interfaces that can be built as a part of SalesIQ's platform to display actionable data from multiple integrations. What are Sections in Widgets? A section is a structure in a widget that can have a title, data & actions. Actions are
Widgets in Zoho SalesIQ to display actionable data from multiple integrations
What are Widgets? Widgets are user interfaces that can be built as a part of SalesIQ's platform to display information related to a conversation and also to do certain actions. They are basically used inside SalesIQ to display different categories of
Enhance and grow your B2B relationship with Company scoring
SalesIQ 2.0 introduces yet another B2B relationship enhancement tool, the Company scoring. This feature allows you to score companies based on various rules and criteria. Once the company in your portal satisfies the rule, the specified score will be
Codeless Bots : Response blocks to collect visitor information
What is the blocks gallery? The Blocks gallery is a collection of enriched UI elements & actions offered by SalesIQ that can be used to define the interaction flow while building your bot. Response Blocks: This category of blocks can be used to collect
Codeless Bots : Integration Blocks to facilitate integration-related operations
What are Integration blocks? Integration blocks in the Codeless bot platform can be used to perform integration-related operations like mail subscription, ticket creation, lead creation, etc. These blocks work based on the integration configuration. Add
Codeless Bots : Data Blocks to gather information from the visitor
What are Data blocks? Data blocks in the Codeless bot platform can be used to collect type-based information like name, email, phone, website, etc. from the visitor and store them as per your flow. The details collected using these data cards will be
Codeless Bots : Action Blocks to perform information-based actions
What are Action blocks? The Codeless bot platform in the Zobot offers actions similar to the ones in the SalesIQ Scripts platform. The action blocks can be used to perform actions based on the visitor's needs and information collected so far in the flow.
Detect the profanity in messages and add a professional touch to the conversation
Keep up your business standards by automating the process of identifying and blocking the usage of profanity. During live chat, operators might face some abusers and usage of offensive language. You can prevent this by implementing profanity library features
Build strong relationships with your B2B customers via SalesIQ
Introducing Company module, an exclusive feature that enhances your B2B relationship. B2B based sales and engagement have been showing steady growth recently due to the number rising startups and entrepreneurs. So, we have added an entire module dedicated
Codeless Bots : Blocks for effective, enhanced interactions with website visitors
The Codeless bot in Zoho SalesIQ is a platform that was designed to ease bot building for non-techies. With this platform, you can create the bot of your dreams without any coding skills, whatsoever. Today's post will throw spotlight on the blocks available
Incoming Chat Notification
We have increased our incoming chat wait time to exceed the default 120 seconds. However after the 120 seconds the chat notification tone will stop even if nobody has picked up the chat. Is there a way we can increase the chat notification tone to match what we have set.
Join us for a live webinar on the all new Zoho SalesIQ 2.0!
Hello everyone! We hope you are all staying safe during the pandemic. We are happy to announce the introduction of its all new and improved version - Zoho SalesIQ 2.0. We want to tell you more about this and so we are here with a live session that will
Controls in the Codeless bot builder to ease your bot-building experience
The Codeless bot platform in Zoho SalesIQ was designed to help non-techies make their bot dreams come true. The platform lets you build chat bots without having to write any code. All you have to do is design a conversational flow using the blocks in
Make conversations more efficient by addressing repeated queries with FAQs
What are FAQs? FAQs are a list of common questions visitors have asked about your product or service that you can add to your knowledge base. The FAQs can be shared by the operators or bots during the conversation. When the intent of the visitor's query
What is the easiest way to build a Zobot?
Hi everyone, I am a long time Zoho user and can usually figure out how to set up integrations, workflows etc... in different Zoho apps. Of course I am usually watching a video, wading through help docs and occasionally getting help via chat, call or email, but in the end it winds up being DIY and that is great. However, I now find myself with the struggle when expecting the same for building a Zobot. I have asked for chat help, I have watched some hour long videos and probably have attempted to build
Enhance your support by responding faster with Canned Replies
Canned Replies are pre-defined texts that help the operators to send frequently used messages quicker and increase the reliability by reducing the response time. Typing out similar replies to visitors might be very ineffective for operators who handle
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