Email Domain Verification strangeness
Hi there, So it appears that, in order to send emails from Backstage with a verified email domain / address etc. we have to use a premium license. What's strange about that, is that we have that feature in just about every Zoho program under our Zoho
Multi-day events in Zoho Backstage
I'm trying to setup a multi-day event in Zoho Backstage but when selecting an end date, the system only allows me to select the same end date as my start date (e.g. if my event starts on the 12th of March, I'm forced to also select 12th of March as my
Speaker invitations not sent
I've tried adding three speakers to an event (one main speaker, two guest speakers) yet none of them have received an invitation. They use three different email addresses that all come to me. 1. Is there a problem with this function? 2. Can I resend the
UI/UX problem on time
HI, I'm editing a lot of date and bumped into a UI/UX problem. Hours can have one or two digits and depending of what is displayed, you need to enter the correct amount of digits that is diaplyed, or the cursor will mess up. The major problem is when
Ticket prices pulled from Eventbrite are wrong
I've setup a ticket in Eventbrite for £82.50 and selected that we absorb the fees. So £82.50 is what the ticket purchaser pays. The tickets aren't yet on sale but in Zoho Backstage they show as £88.35. Can this bug pleased be fixed - it's very confu
Speaker invitations not sent
I have added 2 Speakers to test how the invitation process works in Backstage but neither email address added has any email in spam nor inbox from Zoho. Why would Backstage not send the invitation?
Zoho Backstage not publishing events
I am not able to publish any events from drafts to live. It is not working for any user in our organization, and not working in Safari or Chrome. I also tried this exact same simple activity in another organization that I work with. Same result. No events
Multiple Ticket Classes
The number of Ticket Classes is increasing very fast for our event due to multiple ticket combinations. For example, we have five (5) ticket categories - Member, Additional Member, Non-Member, Youth and Guest. The Premium version allows five Ticket Classes.
Paypal payments go through but they don't always end in a issuing ticket
This happens sometimes. And sometimes it just works fine. I can't tell what it is that causes the following problem: I have an event with Paypal payments. When the person pays with Paypal, Zoho Backstage usually issues the e-ticket and sends it to the
Error when cloning Gallery
Hello, I'm cloning multiple time one event, today. I noticed that for every clone, I get the same error (screenshot). The gallery has a problem. Is the Gallery mentionnend in the summary, the event gallery ? It is not that obvious (event if this is the
Backstage - Cloned event date errors
When cloning an event and adding a new date, the countdown clock updates with the correct details as does the venue details. The actual date in the design and the event time doesn't reconfigure based on the new information and instead still refers to
Configure scheduled mail
Normally my e-mails were always centred. Now I have the problem that all my mails are left-aligned and I have no possibility to change this. Is there a possibility that I am overlooking?
Hide default branding message
Warum können wir den "Zoho Backstage" Hinweis nicht aus dem Footer nehmen? Bisher haben wir alle Events geklont und die Sprachtabelle importiert, das Zoho Backstage Logo erscheint nicht. Nun haben wir ein neues Events angelegt, ohne eine Kopie zu machen,
Reloading the draft page loads the live page
Hi, As I'm preparing on a lot of draft events, I'm constantly on the events draft page. Sometimes I need to reload that page. But everytime, Backstage reloads the live page instead. In fact, it seems there is a redirection to the live page from the draft
Track Einstellungen werden verdeckt
Wir möchten die Farbe des Tracks (die Übersetzung im Deutschen ist falsch, dort steht "Verfolgung") ändern und kommen nicht an das "Hamburgermenü", erst wenn wir einen weiteren Track anlegen. Siehe Bild.
Link Expired
We're working with a school district who's employees are able to login when the use the app, but get "Expired Link" messages when they try to login to the website. They enter they email addresses, get the link almost immediately in their inboxes, then take the "Sign In To Event" link and it immediately says it's expired. Please help! Thank you! This is a link from one of the people attempting it: https://tigerteachernation.zohobackstage.com/public/digest/2f2778555f2b6845e7cb749c034e33c6a426dc335dfe66190e1f28bae788573d9f8e52fd83d4ee2445507960fb1dccb741ab569a4097a6991ca7f6f51c05d004
How to stop an event from running?
We accidentally changed the date to today's date and now the event says it is running. The event start date is now grayed out.
current live event following updates
I have noticed that the printable version is only available with new event I have a few pre update events which don't have this feature since it was introduced. Is there a way of updating these without creating a new event as this is very time consu
My landing payment button doesn't work
Hi there. After setting up the landing page in Zoho Backstage, I see that the payment button is not working. Clicking it says "The sale has not started yet", and I have already set the "sales start date" by enabling the "Now" tab. Shipping link: https://grupohumano.zohobackstage.com/SeguridadSocialSistemadePensiones
Word getting cut off on mobile interface on BackStage Event Page
Image preview shows this But the actual came out like this, anyway we could solve this?
Zoho Backstage Library
I want to create a library of themes and logos in Backstage library so I don't have to upload them each time for each event. I also want to create an event template so I don't have to design an individual microsite for each workshop. How do I do these
No Backstage and Workdrive Integration
Hello, All of our presentations that we need for Backstage sessions are in Workdrive. The cloud import function in Backstage does not Workdrive. This is a big problem for us and our event. Please help. Thank you.
Sponsor descriptions are duplicated between sponsors
The description of the last sponsor I edit is being transferred to all other sponsors. It's as if there is only one description field that's shared between them. In the screenshot attachments you can see the description of the third (and last) sponsor
Error when purchasing tickets
If a guest tries to purchase a ticket from their smartphone, they will get an error. Uncheck "I am attending" and you can proceed. There is no problem with the procedure from the computer. What is the problem? Do you have a solution? Best regards.
Events page cancelled spelt wrong
Hi we have noticed that on our events page when we have cancelled an event it is spelt wrong "canceled" should be "cancelled" it is spelt right on the course page.
Customized Ticket Form Issue
Hi, I have found an issue with the Customized Ticket Form i am unable to add or edit the attendee for section as you can see in the attached image. I have tried every microsite we have running.
Venue Hotel is showing up as 0.5mi from the Venue
Hi how do I remove or have the distance slider update to show the Hotel and the Venue are one in the same? Right now 0.5mi is what is showing on the site and I would like to remove this or have it show 0.0mi.
*You have entered an invalid label
Hi, I have translated the text from Zoho Backstage into Dutch and now get error messages on some labels (see attachment). Someone an idea how I can solve this? Thx 4 your help. Greetz, Ralph.