• Is there anyway to show a field in subform a when the user adds or edits an entry in subform b?

  e.g. I've got a list of labels that the user can define, and a list of items they've ordered. If they don't have any custom labels there's no point in showing the drop down list for the label. However as soon as they add a custom label I want them to

• Event invitations from Microsoft Teams not displaying details in email invitation - Zoho Mail Desktop and Zoho Mail iOS

  Hello, When receiving an event invite from Microsoft Teams, I'm unable to get the date and hour details in the email received, also I'm unable to accept o decline the invite. As shown below, this is how it is displayed in the Desktop version: While the

• Why am I not receiving the password reset email from Instagram?

  I need to reset my Instagram password and so have sent myself an password reset email multiple times now. I am not receiving it in my Zoho Mail and was directed by Instagram to check if the domain @instagram.com is whitelisted. Please help. Thanks.

• Blueprint Update Blocked: "Common Transitions" Limit (No Attempt to Add More Transitions)

  We're encountering an unexpected error when saving changes to a blueprint: "You have reached the cap limit of 25 Common Transitions." (No Attempt to Add More Transitions) This issue prevents us from making any modifications, despite not attempting to

• 予定の招待者に大量メール送信

  本日下記の出来事があって先程サポートにメールを送りました。弊社だけの問題だったのか？他にもこんな事があった方はおりますでしょうか？ 数年前？くらいにも同じようなことがあり使わないようにしてました 思い当たるのは文字を長文入れたからくらいなんです 『本日、予定の参加者が添付のように登録してある状態で場所に情報を追加して保存したところ 招待の更新が29通客先に届き（参加者に入れてあった我々にも29通届きました） お客様から大変お叱りを受けました こちらの原因か 追求をお願いします 今はワークフローを無効にしています

• Delete Ticket Comment API Can't Delete Other Agent Comments

  I have a script to search for comments with a specific tag, then I want to delete that comment. It's a pretty basic script. My connection is using a generic "service account" to handle our functions, that account is a full admin and the connection has

• Payment links via Stripe in UK often fail on Post Code check

  Hi, we have just too many online payment links via Stripe failing with postcode check. Stripe warning looks like this: Blocked by postcode checkThe issuer authorised this payment even though it failed the postcode check. Usually, failed postcode checks

• Email Server IP blacklisted

  Hi suppor team, I have opened a ticket that was closed with just a notification that the concerned team has been informed. Since the very beginning, any email from my domain has been dropping into the spam folders of Gmail, Yahoo... including mails sent

• Problem with workflow with trigger 'tag'

  Hi, Is there a bug or something in workflows at this moment? My workflow and automatic emailing suddenly stopped working. Only the one with in the workflow a trigger for a specific tag.

• How to set DateTime value to blank via Python SDK

  I want to clear a previously set datetime custom opportunity field in Zoho CRM using python SDK 2.1 (3.0.0) The following fails with a TYPE_ERROR: deal_record.add_key_value('myfield', None) The following fails with "Invalid date format string (too short):

• Approval when a field is changed by a user

  Hi I have a field in a form called 'contact'. When a user changes that field, I would like it to be approved first either by admin or another user who may be a manager. What I need are simple workflows which starts with a form, then alerts via email the next person that can approve or decline, then to another, then to an alert via email for requests that has gotten approval from both and viewable in a report.  

• Password Creation Pop-Up when attemptin to downlaod attachments?

  WTF? All of a sudden, whenever I want to download an attachment, I get this - see attachment - pop-up asking me to "secure my files". It happens on all attachments - both recently sent and older ones. Where does this come from? I certainly have not asked

• It seems like your sender domain/IP address is blacklisted.

  My email is NOT blacklisted. I have tried to revalidate it but it still says it is blacklisted. I have used MX tools and it is not blacklisted. Please help!

• LinkedIn Token expired. Need to reconnect.

  Hi, I received an email that I need to reconnect my LinkedIn Company page. When I click "Reconnect" in the email, it takes me to the Social Channels page, but there are no further options to reconnect. See screen grabs below. Can you please assist? Thanks,

• Não envia e-mail, porém estou recebendo e-mail

  Meu domínio venceu fazem algumas semanas e tive que configurar novamente o MX no DNS. Porém não estou conseguindo enviar e-mail, fiz todos os precedimentos corretamente.

• Zoho Down? Repeated Access Errors on 5/28/24

  We are repeatedly getting access errors and screens showing Zoho Creator is down - is there somewhere that announces expected time issue to be fixed?

• Zoho Creator Down is Chicago

  Slow, very slow.

• Zoho Creator is down?

  Any way we can get an update on why Zoho Creator is giving us errors and saying it is offline?

• Number of Policies

  I am enrolled in the standard plan in Zoho Expense and I should be allowed to create 10 policies, but I receive an error when trying to add more than three.

• URL_RULE_NOT_CONFIGURED when sending email

  Hi, I've followed all the necessary steps, read all the documentation and tried to reproduce the solutions for every ticket with the same title. Sadly, none of these solutions work for me. - I know I have a valid access token, I keep getting fresh ones

• Domain Issue

  Dear Zoho Mail Customer Service, I need assistance with my domain, caverli.com. A random email address, not owned by me, is using it. As the rightful owner, I need to verify my ownership to resolve this issue promptly. Please guide me through the steps

• Problema al asociar dominio a cuenta

  Intento registrar mi dominio "lgasac.com" a mi cuenta y me sale el mensaje que el dominio ya ha sido añadido por otro correo, sospecho que el dueño del dominio anterior debió usar también zoho mail pero no hay forma de que pueda contactarme con él, hay

• In Retry Queue

  Hello Zoho, I have attached a picture of the problem. Can you tell me exactly what the problem is and how it can be solved? Thank you

• Email Not receiving

  Hi team, I recently changed my hosting to Hostgator India. I have updated the MX records, but I'm still unable to verify. I need help.

• Your zoho email is in damn problem

  I am not able to open up my zoho email and especially i m meeting my customer. what are damn and shit email system. There is always block, error What the hell!!!

• Display names incorrect

  A new member of staff called Alex has an email address alex@<our domain>. When you create a new email and start typing his name, the display name of the contact shows a previous employee name (also called Alex, but different surname). My colleagues have

• Zoho mail slow syncing of emails

  Hi, We're currently experiencing slow synchronization of emails from our accounts. Please advise solution, we have tried changing pop and imap but still the same.

• 553 Relaying disallowed error

  Hi, I am receiving this error today. The last emails received were at 11.55am and 11.58am SYD/MEL time. Emails after that point are bouncing back to the senders. Can this please be looked at urgently as its impacting my business operations. This issue

• Help! Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked.

  Hi Zoho Mail, please help. I cannot send out emails from both of my Zoho Mails that are under my domain. I guess my domain account is blocked. But I didn't send out spammy emails from my account. Please help me unlock it. Thanks

• Unable to receive emails on outlook

  I am able to send on outlook, but unable to receive. None of the settings have been changed and it was working perfectly up until a few days ago.

• Can't Recall a Forwarded mail

  I sent a wrong forwarded mail to some agent of mine but i can't recall it??

• Main Admin Console Access

  When I attempt to login I get redirected to the following page. https://mailadmin.zoho.com/accessRestricted

• Day 10 of Sync failure between desk & analytics...

  I'm going on day 10 of "temporary" sync failures between zoho desk & zoho analytics. I have deleted the integration (which deletes the table and makes all the reports and dashboards useless) and re-added it. Both times it works for the first sync then

• Extracting "values", and "tuples" nested inside a JSON

  Hello, I have some inquires I would like to make in reference to the code below, We are using Blancco API, to populate reports from Blancco into our form, we are using the getJson() function to populate the data; I have been able to extract the data up

• getSearchRecords with multiple searchCondition

  Hey guys, I`ve been searching online and in your documentation, ZohoRecruit, and I can't seem to find a way to add multiple searchConditions to a single API call. I saw that this feature is available in ZohoCRM. Do you have it also for ZohoRecruit, and if so, can you provide some documentation please? 10x, Bogdan

• Automatically create a Zoho Desk ticket when a task is assigned in Zoho Projects

  Hi, We are currently using Zoho Projects to manage the new installations of the software we sell and Zoho Desk to track the support cases.  The workers that are doing a new installation are the same that will support the customers later. The project management

• Zoho CRM Email Templates are clunky and distort on mobile

  Why is the CRM Template builder for emails so outdated compared to other tools like Canva or MailChimp? It is a horrible process to try to create something from scratch then you can’t change half of the elements in the email. Fonts are ugly and basic.

• Zoho Books - Billing for the same project with 2 methods

  I have some projects that are a Fixed fee project, but after certain amount of hours, I need to invoice hourly for the same project. When I tried to change the billing method to Per-User Hourly Rate, I got an error that there are invoices issued before

• 'unable to send message reason 553 relaying disallowed'

  Hi, We're currently getting the above error when trying to send mail? Thanks, Adam

• Can't Delete Old Customers

  How do we delete canceled customer accounts? Zoho doesn't appear to have an archive feature, and it won't allow us to delete accounts that have transactions in Books. Considering all the accounts have transactions, we're getting a bit of a build-up of

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