• Sudden error after monts of smooth operation: "Error at on submit script".

  Hi Everyone :). I have a creator app running smoothly for a few months now. A colleague of mine was adding assets this morning when she suddenly received an error : "Error details:Error at on submit script." I then tried myself and got the same error.

• Zoho CRM field is disabled

  Hi, Im trying to send a link from Zoho CRM to a contact which has a link to my zoho crm form prefilled with their details. Im following these instructions: https://help.zoho.com/portal/en/community/topic/tip-2-prefill-forms-automatically-with-existing-zoho-crm-data

• New project layout with new section and custom fields but fields invisible

  Hi, I created a new layout, with section "case details" and custom fields in it. The section is visible but fields under it is not. See below. The design is like below: What could be possible reason? Thanks.

• Details Button in Business Messaging Zoho CRM doesn't work when it is clicked

  I am using Google Chrome on Macbook, in Business Messsaging section there is a 'details' button on the active account but when I click that blue text button it is going nowhere

• ZOHO COQL query bug

  Hi Zoho team! I found a bug in your COQL handling. please have a look at the query I am sending to the COQL endpoints: https://www.zohoapis.com/crm/v2.1/coql OR https://www.zohoapis.com/crm/v4/coql "select Potential_Name.Deal_Name,Potential_Name.id FROM

• GROUP BY error message with IF statement

  Hi, I'm reasonably new to coding so this may be a really simple fix (i hope anyway!) I'm building a query table to identify cases for inclusion in a healthcare quality indicator as well as produce an output column that provides a true or false statement

• Outgoing blocked - Unusual Sending activity

  We have received a request through our Abuse Control form. Please follow up with the customer to address their concerns. The following information was provided by the customer: Nature of your business: Customers service Type of emails you generally send:

• Bank feeds are broken

  So my bank changed their website a few weeks ago.  It requires 2 factor authentication to log in which I DESPISE, because I have to check a text or email to log in.   Since then, my bank feed in Zoho has stopped working (since June 4, 2021) and nobody

• FB posts not publishing multiple images in single post

  Hello. We've suddenly started having a problem with posts that contain multiple images. Everything posts fine to Instagram, but the posts to Facebook wind up without any images at all. Posts to Facebook with a single image work fine. Please help!

• Zoho Social Facebook Integration Not Posting Pictures...

  Hi - Checked the forum and didnt see this listed anywhere but the facebook posts are not throwing an error but instead are allowing the pictures to be attached and allowing the post to go live....but it is all text and no pictures. :-(

• Fallo en importación automática del estado de la cuenta en Zoho Books

  Hola, desde hace algo más de una semana se han dejado de importar de manera automática los datos de nuestra cuenta bancaria en el banco BBVA dentro de Zoho Books, que hasta ese momento se actualizaba perfectamente. Ni Zoho ni BBVA nos ha conseguido dar

• Images not posting on Facebook for the last 3 days - ZOHO SOCIAL

  Images have not been posting on Facebook. Causing massive amounts of extra work and devasting impact on our engagement. Why has this not been fixed? Why cant i contact anyone at Zoho? When will we recieve compensation for this massive outage and more

• Sync Zoho Projects Calendar

  Hi there it looks like export of a Zoho Projects Calendar as ICS/Gcal file does not include events anymore. If I download the ICS file from Calendar -> Sync with Other Calendars -> Icalendar -> Download I can't find anything except tasks. it used to be

• Address could not be found.

  I've entered all MX records correctly and receive this message when testing the email address. Please advise Your message wasn't delivered to info@glowworkshub.com because the address couldn't be found, or is unable to receive mail.

• Integrate Zoho Sprints with GitLab reveals too many information

  I fear that every Sprints user will get access to all repositories the authorizing account has access to in GitLab. The integration does not seam to care about the authorization and mapping from a security point of view (NDA, IPA and code security). In

• Unable to receive mails

  So I manage the company's mail. And for like a week now we have been unable to receive mails. Clients say they send mails, but we did not receive any. To confirm I even sent a mail from my personal email to the company's but it did not drop in the company's

• Moving mail to a folder has stopped working

  Hi,  The ability to move a mail to a folder seems to have stopped working. I used to be able to either drag the mail to a folder with the mouse, or select it with a tick box and then pick Move To from the menu bar.  However, in the last few days, this has stopped working and now, no matter how many times I do it, the mail remains stubbornly in my Inbox. This seems to be the same whether I use the webmail interface or the Zoho mail iOS app. Great if you can advise how to get this fixed.  Thanks.

• Save search dont working

  I carry out research on a certain subject, then I save this search, to use in the future, when I use the saved search it doesn't work, so I have to repeat the whole process again.

• Can't export all ticket from day1

  Hello All, I had challenges when want to export all the tickets on the Zoho desk, the showing data was only around 365, and my work here wanted to export all of the tickets created on the Zoho desk it's around 5000 - 6000 tickets. FYI: I have tried from

• Updates to Underlying Data Not Showing

  Hello Team, When I add a column(s) to the underlying data of a chart it does not stay added when I reopen the chart. When I try to save after making the intended changes I receive the message "Already saved. No modification found". I tried adding fields

• User can't see emails in the deal/contact if another regular user sent them directly from gmail. Source is IMAP

  Hello! Managers use gmail mailbox that connected to ZohoCRM. But regular manger can't see this emails if the user sent them directly via gmail interface. If they were sent from Zoho interface it's ok but letters sent directly are not visible in the deal/contact

• MA2.0 Forms in landing page not pushing information to Lists and CRM**Frustrated**

  Hi All, I've been frustrating for over a week now with MA2.0. I feel it still has lots of issues that needs to be addressed. My main one is that I'm unable to capture leads/contacts from my landingpage. The landingpage is supposed to send the contact

• Banking Access Still after removing the access from User Role

  Hello, We want to restrict sales users from accessing banking features. Despite not granting any access in their role, these users can still view petty cash and bank account balances. Additionally, even when access is limited to specific customers, they

• {"error":"invalid_code"} resonse while requesting outh utl

  curl --location --request POST 'https://accounts.zoho.in/oauth/v2/token?code=1000.d1f8xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxbd9&client_id=1000.HNOLxxxxxxxxxxxxxxxxx8IU&client_secret=81xxxxxxxxxxxxxxxxxxxxxxxxxxxxx37e&redirect_uri=http://localhost:61267/&grant_type=authorization_code'

• Unable to remove task layout

  Hello, We had a task layout setup in Zoho Projects for testing, but when I wanted to it from projects, I kept getting the error that the layout cannot be deleted not because there is a Project associated with the layout. See the error screenshot below.

• Zoho CRM and Zoho Books : merge accounts

  Hello to the community, Just to see if anyone can help me: when merging an account in Zoho CRM, from what I understand, you have to go to Zoho Books to manually merge the same accounts otherwise the account is recreated in Zoho CRM. I'm trying to automate

• m365 excel integration stopped working

  HI, I had integrated an excel file on one drive to a form it was working fine. But today I am getting Error! Unable to get Excel sheets. Please help Thanks Amit

• Unable to remove zoho docs app from Window

  The zoho docs app keeps popping up everytime when I login to the Window. Have tried to remove it (as it had already migrated) but unable to find the app under "Program". Please help to resolve the problem. Thanks

• Can't remove Paypal gateway payment

  Hi, As Paypal Business is not working in Europe but only in the US, I would like to remove it. I've tested this payment on my website but it didn't work and then I cancelled the payment. Unfortunately I can't make the adjustment on my Zoho Checkout account in the payment gateway settings. I always receive an error message. How could I solve this to remove paypal? Thanks and regards, Aurélie

• Error 401 - Rest API

  I have a problem when I try to pull record from CRM. I got token and see something is true (token is valid and data center is in US). Please help me to fix it!

• Lead Conversion Mapping

  I have had Lead Conversion Mapping working (almost) perfectly for years. Suddenly, it stopped working, and field mapping had the wrong fields for the contact to the Job "Deal." So when I convert a lead to a job, most of the fields are empty. The Lead

• Disastrous change in calendar behavior, organizer / calendar integration

  We have been happily using a custom function in Zoho Books for over a year to create Zoho Calendar events for our field technicians. The custom function creates the event at the proper date and time, adds the necessary technicians, and creates the event

• no sitemap.xml to optimize interaction with bots

  My SEO app is unable to access the sitemap - the error I'm getting is " no sitemap.xml to optimize interaction with bots" All suggestions welcome, Thanks 

• Merge Tag 'Tell a Friend' Missing From Options

  When looking to add the 'Tell a Friend' merge tag to a new campaign, we are missing the option within the pre-defined merge tags. I can see how to add the tag as an individual component but would rather have the option to anchor to text, so as to display

• 553 Relaying disallowed as <user>@<machine>

  Hello, I am trying to send an email using zoho from a webapp I am building. I am using Java Spring and MailSender, everything worked fine until this morning when I started to receive this error : 553 Relaying disallowed as <user>@<machine>, where user

• Partially Sales order to back order into purchase order by vendor wise

  our sales order created as per our customer requirements after we are dispatched the order. In dispatch order in few item less to customer. for example: sales order in item 1 is 100 qty item 2 is 50 qty item 3 is 40 qty our product stock is item 1 is

• Dataprep - DateTime Field is not being exported to Zoho CRM

  Hello, I'm using Zoho Dataprep to export data to Zoho CRM. All the fields, except the DateTime, are exported successfully to the CRM Module. The field i'm trying to Export is "Data_da_Posicao" and it's target is configured to the correct field in Zoho

• Urgent. Search is broken in Team Inbox

  Hi there, Zoho TeamInbox Search is not working correctly. Email results are not showing up even though the email is clearly there . Search is only bringing up old email chains. Not stuff I just sent even This is causing a MASSIVE headache as we can't

• Zoho Writer Mail Merge issue

  Most of my mail merge documents merge without problem. However I have one that will not load/ open when I try to mail merge. It doesn't even have the red loading line at the top of the page. Any idea why this is happening??

• SendMail Functions No Longer Working

  I have a few functions that get triggered by email filters. All of the functions with SendMail have stopped working. They all have been working fine for a few years then suddenly stopped working about 2 weeks ago. Tried emailing support but haven't received

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