• Confusing Ticket Views for End Users

  The tickets' statuses don't necessarily equal the VIEW choices for the END USER in the self service portal. For example, what's ON HOLD for AGENTS is actually AWAITING INFO for the END USER. More specifically, when the AGENT needs more info from the END

• Zoho Desk integration to Books, CRM, Inventory stopped working.

  Wondering if it's just us. I don't believe any security permissions were changed in our tenant, however after nearly a year of using these integrations with desk it has stopped working stating "Insufficient Privileges to perform this operation. Contact

• zoho chat box request pending and loading issue

  in my website taking time to loading because of zoho js issue and request is pending i have attached screen shot please ccheck and let me know how can i do for this

• Zoho crm instant sync not working

  I've been trying to get an instant sync set up between zoho crm and zoho billing to sync my contacts. I've followed https://www.zoho.com/uk/billing/kb/integrations/instant-automatic-sync-from-crm-to-subscriptions.html#:~:text=Webhooks-,How%20do%20I%20sync%20new%20data%20from%20Zoho%20CRM%20to,Settings%20%3E%20Integrations%20%3E%20Zoho%20CRM.

• Uploading / Downloading Attachments Not Working Periodically

  Attaching files and downloading attachments is not working every few minutes. Tried the Desktop App, Chrome and Firefox browsers, same issue.

• Importing from MySQL using Zoho Databridge connection not working anymore

  How can we solve this problem?

• Forwarding Zoho mail to GMAIL

  Hello, I am having trouble setting up Zoho mail to forward to my gmail account. I need help. Thanks, Tarla

• DOMAIN_NOT_RESOLVED

  Could you please help urgently This message was created automatically by mail delivery system. THIS IS A WARNING MESSAGE ONLY. YOU DO NOT NEED TO RESEND YOUR MESSAGE. The original message was received at Tue, 28 Nov 2023 14:20:02 -0800 from admin@lifeformore.com

• Failure Reason - DOMAIN_NOT_RESOLVED

  Hi, we are unable to send messages to docs@radiantsexports.in and any this domain's email account from  any account rajesh@aigclogistics.com or info@aigclogistics.com but we are receiving all that accounts emails. Troubleshooting > Retry Mail > Mail Header is pasted below for your reference. Please check and suggest. DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed; t=1500100632; s=zoho; d=aigclogistics.com; i=rajesh@aigclogistics.com; h=From:To:Subject:Date:Message-ID:MIME-Version:Content-Type; l=490242;

• Since last week, Mac Mail loses all previous e-mails (in inbox and sent) and have to close and reopen app to bring them

  Every time I open an e-mail, or refresh to get new ones, all previous e-mails dissapear from list of inbox and sent. But this only happens on my Mac with MacOS Sonoma 14.1.1. On my iPhone and other devices same e-mail accounts appear normal, do not disappear.

• Error sending mails

  The last couple of days, we have been experiencing issues with several emails being put in Queue or Retry Queue. Our company has been unable to send important emails to its customers for 2 days. You need to solve this problem urgently.

• Email Bounces from nhs.net email address from personal mail accounts

  Hi I am trying to send an email to a contact at NHS, but i receive the delivery failure below; Can you remove the block from the trend micro? (I have replaced the recipient name with 'example' *********************************************************************************************************

• Datecomp Function in Formula Field - Leap Year Error

  As the title suggests, I've encountered an issue with the Datecomp formula function. When calculating the number of days between two dates, and when either the start date or end date is within 2 weeks of February 29 (leap year), the calculated difference

• Thunderbird stuck on "Sending message..."

  I am using the latest version of Thunderbird, as of this date, and all my emails get stuck on "Sending message..." I can then find that message in my drafts folder on Zoho Mail and can send it from there but, obviously, that's very cumbersome. Any i

• Post to Blogger issue

  Hi, trying to post an item to the Blogger platform but can't connect, get this message: Sorry, we are unable to add your account. Please try again or write to us at:support@zohowriter.com This occurs after the popup window for providing access to my Google

• Image field preview and download are broken

  Something changed recently (rights-wise?) in which my non-admin users are presented with a broken image icon when trying to view images in a report's Quick View or Detail View. When they click on an image, they receive the following error message: "Something

• About MX and SPF record issue. !!

  IS IT TOO DIFFICULT TO ANSWER MY QUESTION!! Mail 1 : support@zohomail.com Hello, MX and SPF records give errors in our system. I would like you to check it. 1st image taken from our Natro.com 2nd and 3rd image system. No changes have been made to the

• Google calendar invite is blocked

  When the some send google calendar invite to our user, it gets the bounced back. Please help. Message blocked Your message to xxxx@mydomain.com has been blocked. See technical details below for more information. The response from the remote server was:

• Can't fetch och send mails from our mailclients

  just keeps loading, same for all users. something wrong with smtp? imap?

• CRM Telephony - JIVE - Screen popups not going away

  Hi, Just wondering if anyone else out there has issues with their telephony integration with screen pops being delayed or not going away. I use JIVE and they have told me the issue is with ZOHO and not them! Issues I'm having for inbound calls are: 1.

• ATTN: Urgent

  Why am I having this issue? Domain limit is reached.To add more domain, please contact support@zohomail.com ????? And I already email multiple time and no reply. Is that how you operate with your customer on here? I've been trying to work on a project

• Mail not importing

  I have tried several times in both the desktop application and the online portal and I can not get any of my emails this morning. Is this a known issue with the service? Thanks

• Trying to create a paid invoice

  Hi all, I'm trying to use Zapier to connect Woocommerce to Books to create a paid invoice. I can get a draft invoice created, but am stuck trying to update the draft invoice. I've tried a number of custom functions from other threads but can't seem to

• Is it possible Multiple Instances in Zoho books?

  Is it possible Multiple Instances in Zoho books??? For eg. i have enter a debit note or invoice in 1 company and then 2nd company will update automatically sync the same and get updated.

• Can't use CRM function "attachfile" integration to upload Zoho Writer Merged & Send file

  Hello there, I am trying to attach the merged document from Zoho Writer back to Zoho CRM's own record, but I could not find the record id (or account id) from the Merged Document Zoho Writer function's JSON or just .get(); to fetch the Account ID. However,

• Duplicate Bill Numbers for Purchases in different financial years.

  Hi We need enable duplicate bill numbers from the same vendor, where the financial year is different. We have multiple bills from vendors having same bill number but in different financial years. Further, if we enter a financial year suffix to the bill

• Outlook blocking Zoho IPs (bad reputation)

  Hi, Few days ago I've noticed about a error about undelivered emails, so I'm reporting this issue to the community. valdxxxxxx23[at]hotmail[dot]com, ERROR CODE :451 - 4.7.650 The mail server [136.143.188.57] has been temporarily rate limited due to IP

• Domain Not resolved on send emails to tjrj.jus.br

  Dears, My mx records, spf and dkim has ok. I Receive this error message from mail.zoho.com: This message was created automatically by mail delivery system. THIS IS A WARNING MESSAGE ONLY. YOU DO NOT NEED TO RESEND YOUR MESSAGE. The original message was

• Facebook Group Disconnection

  I have 3 different brands in Zoho social that have Facebook groups and the groups keep disconnecting and I have to keep reconnecting them. This is an ongoing issue that happens several times per day. 

• Several emails in Retry Queue

  Hi, The last couple of days, we have been experiencing issues with several emails being put in Queue or Retry Queue. Specially the ones being sent to Hotmail.com Some of the error codes are: ResponseCode 451, 4.7.500 Server busy. ResponseCode 421, 4.7.0 Temporarily Deferred Also, many people are saying that our emails have being going to their SPAM folder. We have been very satisfied with Zoho in the past, but we are having a hard time now. If these issues keep happening we must sadly consider to

• Consigo enviar emails mas não recebo

  Boa noite, Estou tendo problema para configurar o recebimento de emails pelo Zoho. Comprei um dominio no Registro.br e hospedei o site no Hostinger, então direcionei o DNS do Registro.br para o Hostinger, depois fui em Editor de Zona DNS do Hostinger e configurei o MX e o TXT com os dados do Zoho, só que eu apenas consigo enviar emails e não receber. Este procedimento que eu fiz esta correto?

• Zohomail problems

  Hi, I'm having problems with my Zoho. I can't send emails or receive emails. It was working fine a month ago, I could send and receive emails. I also did a test run to make sure. The email configuration was setup correctly on my side. Kind regards

• Email from zoho not able to reach hotmail

  Dear Support, My emails to hotmail recipients all failed to be delivered and I got the below error message in the email bounced notification. Can you please help me out asap? 5.7.1 Unfortunately, messages from [103.138.129.20] weren't sent. Please contact

• Undelivered Mail Returned to Sender

  Hi, I've received the following when sending mail to one of my regular recipients. ERROR CODE :550 - "JunkMail rejected - sender4-of-o51.zoho.com [136.143.188.51]:21128 is in an RBL on rbl.websitewelcome.com, see Blocked - see http://www.spamcop.net/w3m?action=checkblock&ip=136.143.188.51"

• Issues with WooCommerce to Zoho Books Invoice Creation via Integromat (Make)

  Dear Zoho Support, I am attempting to automate the creation of invoices in Zoho Books from WooCommerce orders using Integromat (Make) and have encountered persistent errors that are hindering the process. Overview: I have successfully set up a flow in

• We Don't Link Our Zoho Social Advertising Account.

  Hi, We are unable to link our ad account to zoho social. It always stays on the connect button. We need to connect our ad account and automatically transfer leads to Zoho CRM. We need urgent help in this matter.

• WorkDrive Trash Folder Creating Storage Problem

  Hello. Every once in a while I encounter problems with Zoho that let me wonder if all the Zoho-apps & - integrations really have been created by the same company.. and tested before release. I got a notification that I cannot upload to WorkDrive, because

• item categorization based search

  i have a carpet business with different carpet designs, and with different sizes (categories) for design A, i have 6 meter carpet, 9 and 12 meters. i have categorized them by custom field called size. for example : item number 1: A Design 6 meter, item

• Error tying to access submission link

  Hello. I have a button that when clicked, it shows me all the submissions for certain collection. If I try to access the link within the key: 'links.self' in that submission it returns an error "id":"F6016","title":"URL Rule is not configured". Now, if

• Stock Prices using STOCK function

  Hello, I've been using the STOCK function for over a year without any problems. Today, however, the prices are not getting updated. Might anyone know if there is a problem with this feature? Thank you

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