• Mail forwarding does not work correctly

  Hi, we use the external contact solution: MS Exchange 2016 with distribution group and the external zoho contact included. Internal messages will forwarded correctly. external messages does not work really. Some mails get reach zoho desk some mails does

• Reoccuring expense issue

  I'm having difficulty making one of my expenses a reoccuring expense. Is it possible to make an itemized expense reoccuring or is this something that Zoho Books doesn't allow for, and if not any suggestions on how to get around this?

• Managing rules for Lead Conversion to Contact

  Where can I manage the rules for what data is combined if I convert a lead and combine it with an existing contact? I recently received an inquiry from a lead Ray Blanks, with a message/inquiry in the Description field. I converted the lead to a contact

• Very Low Open Rates -

  Hi there ,  Often facing this problems now a days . It is showing that mails are delivered . But not .  Even if the campaign has been sent to spam , only 36 opens out of 78500 is nowhere .  Kindly check and revert back ..

• Copy Customization cannot be initiated

  Hello , as you can see in the attachment below that I can't copy Customization because of this error , can  you please explain to me more about this? "You cannot copy the lookup fields linked to the custom modules as hidden."

• Updating Subscription Custom Field with invokeurl Not Working

  I'm trying to follow the API instructions as per this documentation: https://www.zoho.com/subscriptions/api/v1/subscription/#update-custom-fields // Copy reference number to the PBX Domain custom field params = '{"label":"PBX Domain","value":"string"}';

• Due date disappearing for tasks and not able to filter on month May

  Hi, There seems to be a bug in the activities/tasks module. We are not able to filter on tasks with a due date in May and the due date of tasks are disappearing out of nothing

• I accidentally choose create organization instead of Join organization which is essentially used for work, I tried deleting the account but now I'm stuck, can anyone please advice.

  I have applied for new job and we were given instructions to set-up a Cliq account. For some reason, I accidentally choose create organization instead of Join organization. I tried deleting the account but now I'm stuck, I don't know what to do next.

• All files are lost after migrate from Google Drive to Zoho Workplace

  After click Migrate button, I received an email says: "Your migration from Zoho Docs to Zoho WorkDrive is complete". But there is no files in Zoho Workdrive. I mean completely empty. It says: There are no items Drag and drop or click here to upload. Anyone

• Invalid Handle When connecting

  I am trying to get a connection to a user and we are getting an error message after they have downloaded the zoho assist. Saying failed to connection due to invalid handle. 

• Unusual Sending Activity

  We are facing this problem of unusual sending activity. Kindly help in this problem asap.

• Unable to Create a previously deleted email again

  I have deleted a previous email and user offers connected to my custom domain. Yet when I go to form a user by this name again it shows the error that the email already exists. Please help

• Can't recive Mail's

  Hello, I have just changed the domain from: taxwizzards.com to taxwizzardsgeorgia.com, I have fixed all DNS records, and everything is perfect now, however, I can send emails from my email (info@taxwizzards.com) and can't receive, please help me as soon

• Unable to post most than 4 images

  Hello, I am unable to add more than 4 images to a post. Only Facebook and Instagram are selected. Is this a new change? We used to be able to add up to 10.

• Zoho Inventory integrated shipping modules.

  Hello, what is the timeline on Fedex integration being fixed and able to function? Additionally, the UPS integration with envia is quite lackluster and I have found it roughly as time consuming to input the data for shipments manually in our existing

• How to delete email in receiver's inbox?

  I have sent the wrong file and the file is very important and the receiver has opened the mail, can I recall or delete it?

• ADJUSTMENT ENTRIES BETWEEN ACCOUNTS RECEIVABLE & ACCOUNTS PAYABLE

  ADJUSTMENT ENTRIES BETWEEN ACCOUNTS RECEIVABLE  & ACCOUNTS PAYABLE CAN NOT BE DONE . IF WE REQUIRE TO PASS AN ENTRY FOR ADJUSTMENT BETWEEN 2 PARTIES  IT CAN NOT BE DONE. WHILE MAKING ENTRIES VAI MANUAL JOURNAL THE ENTRIES ARE NOT PASSING--- a. ENTRIES

• New user - can send but not receive emails

  Hi, I have followed the instuctions to install the 3 MX records and the DKIM record on my server but 48hrs later I can still send emails OK, but I do not receive any incoming mail. I have tested repeatedly. Any support would be greatly appreciated. thank

• Not able to edit a schedule in Analytics

  Hello, I am trying to edit a schedule report in Zoho Analytics, but for some reason when I click on the Send button or when I try to Send, or edit the schedule, nothing is working. We've tried the org emails and the even sending with Zoho notification

• Client User can't see the breakdown of tasks in Zoho Projects, in Kanban view

  I shared the general task list with a client user on Zoho Projects, however, he is not able to see the tasks in the task lists bifurcated into separate columns on the basis of task status. I tried adding a custom view for the client but still it is not

• pelase help qntrl is down we can't download any files attached to the comments

  please help Qntrl is down we can't download any files attached to the comments we reported the case six hours ago and still not solved we tried different browsers from different countries and different users, from desktop and mobile app .. everywhere

• 404 ERROR Appears on Product Detail Pages

  My recently published site has some products that lead you to their individual detail page when you click on them. I have other products that lead you to a 404 Error page. I established the same settings for all the products. Some products inside the same categories work while other don't. I have no idea why just some pages are not being published. Thanks!

• Problem with Resume Extractor Extension

  If I am correct.. In many areas of Zoho Recruit [csv import, email to zoho recruit] if you choose to overwrite, it changes updated fields but the record [when created, notes, submissions etc] are preserved. Which works great for me.. However... When using

• Sandbox not sending emails?

  Hello, Testing some templates and workflow rules and Im not getting any emails sent from the Sandbox.  I even clicked the test email inside a email template and nothing. Any ideas? Thanks

• Whatsapp Integration: where I read messagge from my client?

  Hello, I integrate whatsapp and work fine. But if client reply me, where I read him message?

• Windows Notebook app high cpu activity when closed

  Sometimes, when I close the Windows Notebook app, some processes do not terminate and one of its therads has a relatively high cpu activity of about 20% which heats up my laptop and consumes battery. The resource monitor shows no disk and no network activity.

• Chance verloren -> Verlustgrund wieder anzeigen

  Wenn eine Chance auf "verloren" gesetzt wird, dann wurde immer der "Verlustgrund" abgefragt. Seit einiger Zeit, vermutlich mit der Einführung einer Neuerung (Blueprint etc.) wieder dieser nicht mehr gezeigt. Was müsste geändert werden, um den Verlustgrund

• Paiement par carte bancaire Zoho Inventory

  Bonjour, Nous rencontrons un problème lors du paiement par carte bancaire via Stripe. Lors de l'affichage de la fenêtre du bouton "paiement par facture", la page reste fixe avec un fond grisé qui ne part pas et empêche la saisie de la carte. Ce problème

• Stage Probability Mapping - Reorder

  I am having an issue with the stage-probability mapping reordering under the Deals Module. The stages I am having issues with are the Medium Win Probability and the High Win Probability and Verbally Won Probability As you can see in the image below, the

• Flows Being Delayed By Hours

  We have multiple flows being triggered by different apps that are taking hours before executing today. Some examples: Calendly to Flow Also Zoho Checkout to Flow As well as Webhook processing being queued for hours: Any reason why Flow is operating with

• Zoho Flow to Zoho CRM says "Invalid input for Phone. The expected input type is phone."

  Hi everyone, I created a webhook to pass data from LinkedIn Sales navigator to ZOHO FLOW. Here the simple FLOW In the image you can see the JASON, where the phone number is passed with the suffix "MOBILE:" which I think creates problems for ZOHO CRM.

• SMTP Set up

  Hey, We're migrating over from Zoho mail to Zeptomail and I'm having difficulty setting up the account. Our previous SMTP Settings: SERVER: smtp.zoho.eu PORT: 587 EMAIL: [our email] PASSWORD: [our password] I'm changing them to the following for Zeptomail

• Zoho One server Error

  While trying to sign-in to my Zoho One account an error prompts. It shows as below "Something went wrong. Please try again later. Sorry! Due to an unknown error that occurred in our server, the page cannot be opened now. Please try again later." - I did

• Zoho CRM WhatsApp Business Integration Issue

  Hi, We are facing an issue since 10 days while integrating WhatsApp Business With CRM, We have reported via chat & call but didn't hear from your side, Please look into this. I have attached a screen recording video for the same. Regards, Vishal Patwa

• Custom fields : "Number" field doesnt accept numbers...

  Hello I've created "Number" custom field. I can type anything but number in this field. Obviously, I get an error message that informs me I can only type numeric value. But it seems there is a kind of Javascript or something that blocks me while typing

• RSS feeds description is not pulling the summery field on Blog post

  Hi, I am using RSS feed in zoho campaigns but i have hit a little problem with zoho sites. The description tag in the zoho site RSS field is taking the first sentence of the blog post rather than looking at the summary field on the blog post. I would

• Unable to send message;Reason:554 5.1.1 Mail sending blocked for the domain(s):[gis-eginfo.com]

  Hello, Please help me to unblock my mail

• Zoho support is ignoring me TOO

  One week ago, my account exceeded the allocated storage. On April 15, I bought the extension, but it is not yet active, and the account gets blocked again and again both for incoming and outgoing email. I just sent the THIRD email, no answer yet.

• Intermittent receipt of emails - "553 Relaying disallowed" error.

  My account is not able to receive emails, and my undelivered mail is being returned to sender with the following error: "553 Relaying disallowed (in reply to RCPT TO command)" Everything appears to be pointing to the correct domain. What is causing this

• Campaign sent email from Zoho says the email campaign was sent to 0 contacts

  Hi, I'm new to using Zoho and have been working my way around the campaigns and got to a point were I had everything ready to send my first campaign out. I scheduled the campaign for early this morning (25th April) and received the email from Zoho saying

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