• Sent emails duplicating in sent folder

  Has anything changed on Zoho recently ?  I have Thunderbird for mty email predominantly via IMAP, and as of 30th September, whenever i send an email i end up with two copies in the sent email folder.  I have unchecked the option to add a copy into the

• Domain blocked from/to Microsoft

  Hi, I'm having issues with my domain bakimakelaars.nl. Everything is correct, DNS, MX, SPF DKIM etc. Not blacklisted anywhere. However if I send email from/to Office 365 or from personal hotmail > all NDR Any idea how to fix this? Thanks

• Bing Ads import is often incorrect

  We use your system to pull cost data from Bing Ads, and calculate margin. Frustratingly the Bing Ads data is often incorrect. We have reported this bug to your support team over 10 times. Sometimes the data is double or triple counted. And sometimes large

• Cannot send email recipient can't be saved to draft

  Cannot send email recipient XXXXXXXX@yahoo.com can't be saved to draft. Please contact support. Email is NOT sent to the recipient It happens to other domains as well. I am using my Zoho account to send to my test email account at Yahoo.com I am using

• Potential bug in Client Users

  Hello, I've added some client users on Zoho Projects and I'm trying to add them to a project. Under Client Users I see there are no users assigned to the project, but when I try to add a client user I get a "All users are already added to the project"

• locked out of imap and caldav

  no matter what i do i cant get imap or caldav working for 3rd party apps. worked fine for years and just stopped working a week ago. zoho cant help me.  we're paying $500+ a month for zoho one and this is going to push me over the edge to look for other

• Cannot send or receive emails

  Hello! Emergency situation here. For the past 2 days email works VERY BAD. Incoming mail does not appear on my accounts, and outgoing mail never delivers as well. Please HELP ASAP.

• Deluge or Flow expects CRM to return record id as integer

  I've written a custom function in Flow to search Zoho CRM for a Contact by email address, then return the Contact id. I'm getting the following error: "Argument type mismatch - Found 'TEXT' but Expected '[BIGINT]' for the function 'get' at line number

• Click Report CSVs are Blank

  I have been trying to download a Click Report from a recent email campaign all day and though we have many clicks that I can see, the Excel/CSV file is always blank. This is only the case with Clicks--Opens and all other parameters download accurately.

• Contributions by employee and managers

  Hi We have created an application in Zoho where we have sales invoices and for every sales invoice, we have employee contributions captured. So, there are 2 tables in Zoho Creator. One table for the invoice with the a field for the associated employee

• I no longer can see deals in a particular stage.

  Totals are present in header of stage but never loads individual deals any longer.  The system seems to be locked on the loading animation.

• 544 5.1.8 Email Outgoing Blocked

  Meu e-mail está bloqueado, quando tento enviar um e-mail aparece a seguinte mensagem de erro: 544 5.1.8 Email Outgoing Blocked. Gostaria que fosse feito o desbloqueio do e-mail.

• Rechnung in Books trägt den Status "gesendet"

  Eine Bestellung geht in Commerce ein, der Versand wird manuell als "versendet" markiert. Wenn der Versand abgeschlossen wurde, führt das in Books dazu, dass eine Rechnung erzeugt wird, deren Status "gesendet" lautet. Die Rechnung wurde jedoch gar nicht

• TRANSACTION FAILING WHEN RENEWING SUBSCRIPTION

  Good Morning, We need to renew subscription for our zoho account but transaction fails Please find attached screenshot on same Your quick assistance is highly appreciated Regards, Mohammad 

• Duplicate tickets when second department is CCd

  Hello, We have two departments with their own email addresses. However customers often CC the other address, which is effectively creating a new ticket in the other department: 1. If a new email - will create one new ticket in each department 2. If a

• Grammarly and Zoho Creator

  Hi there, I cannot get Grammarly to work on fields in Zoho Creator - this is especially important when we're writing important client documents. I have run the tests suggested by Grammarly, all of which pass (https://support.grammarly.com/hc/en-us/requests/new#/resolve-a-technical-issue/grammarly-browser-extension/i-don-t-see-the-grammarly-icon-in-some-text-fields/) This needs resolving as a matter of priority. See from the screenshot there is no Green icon in the bottom right of the text box.

• CRM Integration owned by user from a different Zoho Customer?

  Hoping someone had similar issue, as we are at a dead end trying to resolve this with support.  We created a demo crm plus account a few months ago, converted to paid, and we have been battling an issue where desk will not integrate to crm, and desk will

• First Citizen Bank Bank Integration issue

  We have Zoho Books USA Premium Version, facing issue in First Citizen Bank Integration (Bank Feeds fetching)  We have Open ticket with Zoho books team , Ticket no is  76522012,  we are chasing since May 22 , lots of back-and-forth Email, screenshots,

• Zia (Chatbot) not working in Chat in the ASAP React Native SDK

  Hi. I created a basic POC app using the ASAP React Native SDK (react-native-zohodesk-portal-sdk), the official sample app (Zoho-Desk-ASAP-React-Native-sample), and following the Working with the ASAP SDK for React Native guide. Chat is not enabled in

• QuickbookOnline Zoho Inventory Integration - access to settings not working

  Hi, I am currently facing issues with tax mapping between Quickbook Online and Zoho Inventory. For some reason, access to the settings is not available and an error message is saying to contact support. I have an ongoing ticket active with support since

• Calendar stopped sending email notifications after Sept 24, 2022

  We used to receive the Daily Agenda Notification emails, but they appear to have stopped. The last received email was on September 24, 2022. We have checked our email filter and tried to trace messages from noreply@zohoCalendar.com but there are no messages

• Need help with auto populating and filling subform

  PROBLEM: We have a form named "Add_Program" and within that form we have a subform named "Services". Within the main form "Add_Program" we have a dropdown field named "Program". If the user selects "Cleanup" from that dropdown, the subform should autopopulate

• No Dark/Night Mode for Zoho Workplace

  I'm wondering why there is no Dark/Night Mode for Zoho when paying for Workplace, yet there is only when using the free Zoho Mail? Why would you give your paying customers less features? Please enable Dark/Night Mode for paying Workplace customers.

• Desk Web version is very different from Desk Zoho One version

  There are a number of options that are different in the Web Version and Zoho One version of Desk In Web Version you only have Search / Notifications / Settings / My Profile But in Zoho One you have Search / Pending Activities / Notifications / Settings

• Avoid duplicate record in Contacts and Accounts during Lead conversion with Custom Function

  Hi Experts, I having problem with custom function "zoho.crm.covertlead" command in my script. I have a Lead A record about to convert, and the Contacts A is exist in the record. During the Lead Convert it will auto generate become Contacts B but instead

• Uploads added to Zoho WorkDrive by Zoho Creator can not be read or viewed

  We created a form. That form contains a subform with File Upload Fields. Files get uploaded and shown in the report. We created a Deluge Script that uploades these files to Zoho Work Drive into separate folders depending on the clients name. It works

• Zoho Creator Custom domain Error 400 and SSL issue

  Trying to setup a custom domain for a Zoho Creator App Added sub-domians    Verification was successful  But we see Error 400 and https is not working properly. Our Zoho account is  a premium so this feature should be available to us (we already did it

• Image not showing in Test email

  In Campaigns, I made a new mailer, added a few images, and everything appeared to be in order in the HTML Preview. The link to the image disappears and the image isn't shown when I send a test email.

• Declined chat - no option to pick up

  As a supervisor, if I decline an active chat, I should still have an option to pickup a chat at anytime.  On a current chat transfer from a bot - after a decline, there is no option to pickup the chat or join the conversation and thus the chat will just

• Workflow Rules not triggering

  I have created workflow rules for email notifications on the creation of leads but it's not working. 

• Delete parameter page zoho creator

  Does anyone else have the problem that the trash can icons do not appear to delete parameters from the pages? I have tried with several browsers and once a parameter has been added I can't find a way to remove it.

• Super Admin Locked Out

  Hi, My boss is super admin. Her devices are not receiving push notifications from OneAuth, so she is unable to sign in to any Zoho apps or sites. Please help! I have already emailed support.

• Function - BST/DST issue adding Meetings

  Good afternoon, I have a Function which will automatically create Meetings for Agents when specific fields are filled out within a Prospect. My issue relates directly to the switch between BST and DST - as we are currently in BST (+01:00) here in the

• How to generate a permeant Oauth access token using self-client for back-end to back-end communication; By using the API only? Or by generating permeant access tokens or unlimited refresh tokens!

  I am trying to export each user after registration from my application to Zoho contacts, but I find no way to generate the access token without front-end user interaction (confirmation &redirection). I tried to use the self-client but I found it very

• Horrible Zoho One Support

  Hi, We are Zoho One users in India. Are we the only ones facing such a horrible service support from Zoho? Phone line is always un-answered. Chat discussions seem automated as the executives are not ready to understand our problems and oh god... mail

• Synchronization Issue With Zoho Bigin & Zoho CRM

  Dear people from Zoho, Last week I setup Zoho Bigin and added a link with Zoho CRM. All my contacts & clients were synchronized from Bigin to Zoho CRM witch was great. A few days later I made some changes to the contacts & clients inside Zoho Bigin and

• Adding an event to calendar from mobile does not use desktop notification settings

  Hello. Whenever  I try to add a task to my calendar from mobile, the notification settings I set from the desktop website do not apply (i.e. I do not get a notification.) It is worth noting that I have clicked on the "sync desktop settings" button from

• Migrated emails/folders which show fine in Zoho app, but not on Zoho mail on desktop

  Hi there, I successfully imported emails from my gmail account to my Zoho domain email yuki@xxx.com When I check the email account on the mobile app, the folders are there. But, when I open on a windows desktop, the emails and folders have not shown up,

• Invites not going out to technicians.

  I have 3 pending invites, but none of them have received an email.

• Office365とのメール連携

  Office365とのメール連携をしていましたが、Office365のIMAP廃止に伴い、認証情報が無効となってしまいました。 IMAP接続でメールを取り込んでいたと思いますが、引き続きOffice365からメールを取り込む手段はあるのでしょうか？ よろしくお願いいたします。

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