• ZERO Sorts between One and Two instead of before One "1, 0, 2, 3, 4"

  We use numbers in our Task "Priority" field from 0-9.  0 is our highest priority while 9 is the lowest. When we sort our task list by ascending order, the list shows priority 1 before priority 0, followed by priority 2, 3, and so forth.  Please fix the

• Unable to find the URL needed in order to use the Iphone version of Manage Engine Service Desk Plus

  We have Manage Engine Service Desk Plus Cloud version. We do not have inhouse servers. How can I find the URL that needs to go in the application on the Iphone when we first open the app? It's asking for URL and port number. Our company name is Certified

• VAT Calculation on Mileage Claims

  It seems that Zoho is calculating VAT on mileage claims in a clever way. It seems to be calculating VAT on part of the mileage claim (the fuel part - presumably using HMRC approved rates? e.g. 17p per mile) and not on the rest (the difference between

• Writer - Fillable PDF checkbox and radio graphic size can't be changed

  Hi,  I am testing Writer for the fillable PDF function. I have added Checkboxes and Radio buttons but these are tiny! I can increase the click area using the sizing handles, but this does not increase the actual graphic/icon of the tick boxes and radio

• Help! Templates have disappeared today

  Help! A few hours ago today our email templates just disappeared. These were not deleted.  We looked everywhere but could not find them. Could somebody please restore these for us, They have taken years of building up. Thanks

• Problem Trying To Pre Fill Template Fields

  I'm trying to create a doc from a template prefilling the text fields existing in the template, but the doc is sent with all fields empty. This is the template: Trying with PHP SDK returns array index not found error $template->setPrefillTextField('CustomerEmail',

• Unable to Upload files to ZFS in Zoho CRM API

  I wanted to fetch an image from an external website, and then upload it to Zoho File System so that I can attach it to an image upload field. Based from the documentation in https://www.zoho.com/crm/developer/docs/api/v3/upload-files-to-zfs.html, a sample

• Zoho Social Instagram and Facebook Stories

  I consider manage Instagram/Facebook Stories at Zoho Social are a must have Considero que poder gestionar Instagram/Facebook Stories en Zoho Social es imprescindible 

• Error: MANDATORY_NOT_FOUND

  Hi! I'm trying to create a record to Zoho CRM using the createRecords-method in Node.js SDK v2. When I send the request to create a new record I get the following error: 

• The Queue doesn't take into account already scheduled posts.

  So I have scheduled posts 5 weeks in advance 5 days a week at 8 pm...then I thought it would be easier to create a custom queue. So I created 5 days a week at 8 pm... If I then create a post and say 'add it to the next slot' it schedules it for that day

• Email Outgoing Blocked

  Hola, mi dominio es impperu.com Trato de enviar correos por mis correos creados y en todos me genera el error de Error 554. 5.1.8 Email Outgoing Blocked Favor de solucionarlo cuanto antes, ya que mi empresa no se puede mover sin los correos Gracias. Mirko

• Deactivate User With Integrations - There's a problem in communicating with Zoho Analytics.

  Hello, I am trying to deactivate an integrated user that is currently the owner of the Analytics app but am getting the error "There's a problem in communicating with Zoho Analytics." when clicking on "show details" in Books -> Settings -> Integrations.

• Deluge Calculations

  My application has a main form and two subforms.  Main form = deployments  Subform 1 = incidents - incidents responded to during each deployment.  Subform 2 = staff - employees who worked on each deployment.  I have successfully linked the relationships using the main form's ID.  The main form uses a look up field to show which employees were deployed on a given day. Then the Incidents form has a lookup to show which staff responded to which incidents.  The main form has a formula field calculating

• ZCRM from invoice in books

  I am trying to create a function that writes to the crm after an invoice is created in Books. It is important to link it to the correct contact id. I am trying to find the CRM contact id from with books. I thought it would be ZCM_contact_id but it returns

• CreateRecords works only on localhost

  Hi, I have a problem with node-js sdk 2.0 and createRecords. Everything works well when creating records on dev but when the project is pushed to google cloud run it will give out this error: If I remove that field it will let me create the record but

• Resource Utilization should take into account Completion % or Timelog

  If you are a user that has this same problem or wants to see this happen, please hit the Thumbs Up button and post a comment below. The more people ask, the more Zoho listens. The problem: There is a major flaw with the Resource Utilization report in

• C# SDK Configuration

  In my application I installed these package _ ZOHOCRMSDK-2.1 MySql.Data Newtonsoft.Json My application is .NET Framework 4.6.2 This is my Initialize class code screenshot. I use self client and scope "ZohoCRM.settings.ALL" for generate GrantToken code.

• Calendar invites for Microsoft Teams dont show link correctly

  When i copy a link for a meeting scheduled in teams and paste into a zoho calendar schedule the link to the teams meeting comes up as long script - as opposed to aa consolidated link - see attachment. people are saying this doesnt allow them to join the

• Despite pre-converting a video to Twitter compatible format, Zoho Social refuses to accept

  This web site (https://webservice.online-convert.com/convert-for-twitter) is for the sole purpose of converting a non compatible video for Twitter into a compatible one. However even after running a video through this web service Zoho Social refuses to

• A new user cannot login

  I have just opened a trial account that allows 10 users. I have sent an invite to a user, but they are unable to login. They contacted support and were told that I already have 10 users. This is not true as there is only me and one invited users out of

• JIra window not loading

  We have Jira integrated with Zoho Desk and the window to link/create a desk ticket to a zoho ticket is not loading, it's just blank.   See screenshot.

• Resubscribe users from my website through apis

  Hi, if a user unsubscribed from a list, by clicking on the dedicated link in an email, I can't resubscribe him through apis. The user has a checkbox, in his private area on my website, that let him specify if he wants receive communications or not. If

• Edit record link in Customer Portal

  I have an application and I am using the following script on my form "Contact_Information" > on load: (I have inserted <appuser> and <appname> in place of the correct code below) record  =  Contact_Information  [Sponsor == input.Sponsor]; if (Contact_Information[Sponsor == input.Sponsor].count()  >  0) {     openUrl("http://creator.zoho.com/<appuser>/<appname>/#Form:Contact_Information?recLinkID=" + record.ID + "&viewLinkName=Contact_Information_Report", "same window"); } When I am logged in, this

• Not showing ledgers in zoho expense

  I have been using zoho expense for a year. By and large, it has been a good experience,but one basic and important thing is missing: Example: I'm the admin(Not owner of the company) and my colleague is submitter. The company has provided me (the admin)

• Sending failed;Reason:554 5.1.8 Sender Address Blocked

  Hi There, please remove the block on our mail account. We are not able to send a single mail right now, can you please explain the reason for this ? The adress is: contato@mageditora.com.br Thank you !

• Unable to send message, probably also can't receive emails

  Hi I think my email got block because it unable to send out any emails due to error. My emails is techadmin@ringotail.com, and also all the emails under @ringotail.com Can anyone help me with this? Thanks and regards

• Zoho Desk - This site can’t be reached - ERR_TIMED_OUT

  Outage for Zoho Desk, can access the other Zoho apps. See attached picture for error.

• Replying to Desk ticket adds 3 blank lines before signature

  When replying to Desk ticket, 3 blank lines are added before the signature.  I have to manually delete these extra lines every time I reply to a ticket (and that's A LOT). Why is this happening and how can it be fixed?

• Can't change visibility of a category after adding kbase to helpcenter

  Hello, I made the setting to show the Kbase in the help center. However, I cannot make a category or an article visible. The visibility change for a category is grayed out and set to none. How can I solve the problem?

• BCC address or character limit?

  Has anyone else encountered a BCC address or character limit? I'm trying to BCC 144 addresses (3424 characters) at the same time, and while the Sendmail task completes successfully, nothing is received on the other end. I was able to BCC all 144 addresses

• Zoho Flow Configuration Management (or lack of it)

  Hi All,  We use Zoho Flow to automate quite an elaborated process involving Zoho CRM and other systems (e.g. a payment gateway), therefore the flow is pretty large and complicated. The problem we have is one of a Configuration Management (or lack of it

• Document Editor does not show correct Field Content from Lookup Fields

  Dear all, I do have a strange content showing in the Document Editor. I do have multiple Lookup Fields in a creator form like shown in following screenshot  When I import this field into the document editor it does not show the content of the field, but

• Issue with emails from 3rd party websites

  Example:  I want to change the email address used on an account for a 3rd party website from a yahoo address to my new zoho mail email.  I change it on the 3rd party website account page, and the site has a popup saying that an email has been sent to

• Scroll sliders rather than arrows for more than 10

  On many modules where the data has more than 10 items, you have to click arrows to scroll thru them. If you do a search and there are 25 items, then you must click the arrow to advance to see the next set of items. This is very awkward. Why not have a slider that just scrolls, just like you find on the right side of your browser or any other program. Or at least have this an option to show data. It is what everyone else does.

• Images are not displayed when click on it

  Sometime when an image is clicked it is not displayed in the black square:

• Inviting a student to a course Trainer Central - server error

  Good day I have a flow that ends with inviting  a customer to a course in Trainer Central. It fails after some time with a server error. Can some one help with ideas on how to resolve this? See  the attached document for the input and outut reports. Regards 

• Lead ID - What is it and what should it be assigned to during import? The mandatory field 'Lead ID' must be mapped.

  Hi, I am importing my contacts from another CRM via csv file.  In the Data Migration section, it says the LEAD ID field is mandatory, but there is no information on what this should be mapped to? Error message shown:  The mandatory field 'Lead ID' must

• Count records between two custom modules (many to many)

  I use this article to make a counter records  between two modules. https://www.blungo.com/blogs/post/function-count-related-records-in-zoho-crm But when I remove an element, the workflow isn't triggered.

• Receiving a reply notify not working

  The "Receiving a reply" notifications for contacts ist not working.   We have added a E-Mail Template but every time a agent replys to the ticket the customer will just get this:  The reply template looks like this:

• Custom all fields in DEALS

  Hello, I want to change all fields in "DEALS".....How to do it because some fields are locked. Thxx

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