• user is not allowed to add in Zoho

  Hi, I have this issue where I am unable to create new users. I've emailed a couple of times but have not had a response. Anyone know how to resolve this?

• Zepto Mail SMTP closing connection Sending invoice with PDF Attachment

  Hi, I'm having problem with the smtp for transaction mail using zoho as smtp server. The file containing PDF File. Please help.. Thank you Log as follow: ++ Starting Swift_SmtpTransport << 220 mx.zohomail.com SMTP Server ready June 15, 2022 11:42:56

• Can't enable Flows that use Desk webhooks. Error Message: Zoho Desk says "It looks like you have reached maximum number of webhooks permitted. Your allowed webhook count is 10"

  For the last day, whenever we try to enable a flow that uses a Desk webhook, we get this error: Zoho Desk says "It looks like you have reached maximum number of webhooks permitted. Your allowed webhook count is 10" Support says they are working on it,

• malsiglobal.com domain stuatus

  Hello zoho team, i registered a domain with zoho mail services suddenly the domain stopped recieving email, when i trying to change dns to cloudflare or changing dns records nothing happened. When i tried ICANN looup form, i found domain status clientHold

• MX records has been set, but still it can't be verified

  Hi, I have set MX records provided by zoho in my DNS server (CloudFlare) and it can be tested: https://zohomail.tools/#runChecks/rahavard.info But when I want to verify that using Domains (Admin Console), I get:

• Product IDs for Multiple Products Returns Same Product_ID When Exporting

  I have added a handful of Products in Zoho Desk, each with a unique name. For example, Product 1, Product 2, Product 3. When exporting to excel, each record is stored as the same Product_ID.  My goal is to update old tickets to apply product name using

• Can't disable Zoho Project integration on Zoho Books

  Hello,  I recently created a Zoho Project portal for my organisation.  I'm trying to synchronise Zoho Project with Zoho Books, by using the integration option, but I don't have any button or option to do it (see screenshot). Have any of you already had

• Email data to form

  Hello, I’ve a couple problems while trying to send an email to a form. While I don’t think it’s a zoho problem, I’m gonna ask you anyway, maybe you have a solution. Sometimes when a user sends an email to the form, the content won’t be captured by ZC_Content.

• Token.io doesn't synchronise non-GBP transactions

  We've been using Zoho Banking with Token.io synchronisation happily for about eight months. But in early January 2022, we noticed that some transactions didn't show up in some accounts. Later, we established that these are non-GBP (British pounds) transactions

• Evernote->Zoho Notebook migration stuck

  Hello, I am migrating from Evernote but the process has stopped, with no movement for over 24 hours now.  I noted the number of notes transferred over 24 hours ago as 1395, and it's the same now.  The image attached was made a couple of minutes ago. 

• Updates from JIRA appearing twice

  Hi, I'm having a bit of a problem with our JIRA (v8.6.0 On-Premise) integration. I've just reconfigured this after a server move at our end and every time a JIRA issue is update it appears as 2 identical comments in Zoho Desk... I've included screenshots

• Zoho Desk: Move Knowledge Base Subsection: Category couldn't be sorted

  We are using Zoho Desk's Knowledge Base as a Knowledge Management system, and I would like to move subsections to another folder/category/subsection. I have successfully moved most subsections and their articles, but there are 2 folders/subsections that

• Settings for phpBB use

  Hi there! I'm trying to use my Zoho account with a phpBB forums, but I'm struggling with getting the settings right.  The settings that I would like assistance with are the following: Use SMTP server for email: Select “Yes” if you want or have to send

• Cannot Assign CRM Task Subject

  Like title says, when setting a CRM task as a journey item inside Marketing Automation there is no field to set the subject. All the subjects for the tasks are undefined.  Which does not help the CRM user with the task as they have no clue what to d

• Campaigns and CRM Sync

  Trying to Sync CRM and Campaigns. Keeps saying already integrated - despite ZOHO Crm showing not active. Help please.

• All Events Shifted Forward 2 Days + Forward Arrow Not Working

  Raising for second time (original post disappeared). 1) All events within the Zoho Project Calendar have moved forward by 2 days - past, present, and future.  All events once due Monday are now on a Tuesday, Tuesdays are Thursdays, etc. etc. etc. and

• Integration Subscriptions - Modulbezeichnung, Spaltenbreite, Spaltenbezeichnung

  Bei uns wird das Modul "Zoho Subscriptions" angezeigt. Die Modulbezeichnung sollte man umbenennen können Hinter der Modulbezeichnung sollte die Anzahl der Datensätze angezeigt werden Die Spaltenbreite muss insofern optimiert werden, so dass Datumsfehler

• My email name is different

  Hi Zoho, Please help me, I tried to connect my domain to zoho to create a business mail, I have connected the MX and the SPF, but I can't see the DKIM. Please help, I tried to send an email and the email address that is appearing is 1654898292707_781532065@zohomail.com

• Have not been receiving emails for months and havent been able to get a response for help.

  I noticed that my admin zoho email and any of the associated emails have not been receiving emails or the recipients of emails sent haven't been receiving them. I have tried to contact about fixing problem and have had no luck getting ahold of costumer

• Issue with new chats notifications

  Hello guys. Hope you all are well! I'm opening this thread to ask if anyone has been facing the same issue that I am. The issue is the following: My support team uses Zoho Desk to handle the incoming chats. I've set some rules to route these chats. Everyday my team report to me that 4 or 5 chats are going direct to missed status (they report to me that the chat notification did not appear). I've collected the ids of these chats and sent them to Zoho SalesIQ team analyze. They gave me the following

• Mail sent to Outlook ends up in Spam

  Hi,  All emails sent to outlook addresses end up in spam. I've played about with the dns records to no avail. I'm yet to receive a response so my support request which was sent 9 days ago. I've attached email headers to the email I sent to support to

• CUENTA BLOQUEADA PARA ENVIO DE MAIL

  hola, me comunico por que tengo un problema de bloqueo de servicio  y necesito solucionarlo, en mi caso ya me paso anteriormente un bloqueo ya que tenemos mails mal agendados en las bases de datos pero son de clientes que proporcionan mal sus mails, tratamos

• Help! Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked

  I have this email info@aradaljabal.com, but I couldnt send outgoing email. Can you please help?

• Cannot access Zoho Writer documents since this morning!!

  Hello,   Since this morning I can’t access my Zoho Write documents.  I’m a medical professional and I’m starting to get worried.    Can you please fix the bug?

• Project Calendar has skipped 2 days

  Hi, Having come back from the Jubilee Bank Holiday weekend here in the UK, we have found that the entire contents of the Project Calendar - past, present, and future - has skipped 2 days.  Mondays have become Wednesdays and Fridays are now Sundays. Any

• What is the best way to reach customer support?

  I am a new customer, just set up an account with 48 subscription for my company yesterday. Sent two emails for two different problems to support and over 24 hours later, no reply. Not even a confirmation email that a ticket has been created. This is way

• Zoho Cliq not connecting

  Cannot make audio or video calls (since roughly 3 weeks) as Cliq gets stuck in Connecting. Any suggestions?

• Zoho Chat Widget not showing on all pages

  The Sales IQ chat widget will appear on initial page load ,but won't show up on any other page outside of the one I initially load on. Any time I do a hard refresh it will appear again. Any idea on how I can make the widget show up on every page regardless

• Days between two dates, if one field blank, use todays date instead - doesn't work?

  Hi! I am trying to do a formula in CRM on a product; It has to show how many days the product was in stock, before it was sold. If it is not sold yet, then it has to show how many days it has currently been in stock. This is what I came to so far; If(${Biler.Salgsdato}

• Attachment's not working

  Is anyone else having problems adding attachements? Ours have stopped working and we have a link with Gravity forms so people upload docs online which appear in the attachments section but it stopped working last night.

• Enrich data issues

  I love the Enrich Data feature, but there are several issues that I've had. 1. Phone numbers are doubled in the field. In other words, a phone number will show up as (123)123-1234(123)123-1234. 2. Addresses: the street address fills with the entire address,

• Chats getting Missed, even though app is on and ready!!!

  I have been testing the system before rolling out to my team.  So right now, I am the ONLY user.  When im logged in on the app, it shows ready on the website.   So I can't understand why I am consistently missing chats that never ping the app on my phone. 

• Import subform data into one form and push to another form

  Hi. We have a user portal where: the client receives spreadsheet template download after submitting details client enters subform data into the spreadsheet, then imports the spreadsheet back into the same form's report. We need the imported record and

• How to disable milestone and task notification?

  We have setup the org notification for task and milestone in a way that entire team doesn't get their email box spammed with irrelevant actions performed on the Zoho projects. But still entire team gets notified for every single update made on any task

• Workflow Rule Not Firing

  Hey Everyone, I've set up a sandbox and, inside, I've created a basic workflow rule that should fire whenever an Account is created. This workflow rule should trigger the Test_Account_Function function, which contains the following code. zoho.crm.updateRecord("Accounts",accountId,{"Account

• Cliq pushes messages to device even though user access is revoked.

  We have revoked access of zoho one users. They have still installed cliq on their mobile devices and still receive push notifications from chats they were part of. So they can actually read all the chat even though they are not supposed to have access.

• Delay in viewing goals within Marketing Automation

  Hi, I think that there is a big time lack in viewing reached goals within Zoho MA. Can you please verifiy?

• GTM don't track zf_* events

  Hello. I followed the guide to set up GTM tracking of Zoho Forms. We've set up settings in Zoho Forms, set up trigger in GTM, set up GA variable in GTM and tag in GTM. The form is embedded to the site and have different domains. Form link Site link When

• Unable to create command center transition or actions

  I've tried to create multiple journeys inside the command center but keep getting an "INVALID MODULE" error each time. It doesn't matter what Module I use, and it does not matter what the transition is. I get this error each time: {"code":"INVALID_MODULE","details":{},"message":"the

• New Projects Users Can't See Documents In Any Project (Zoho Projects App)

  We are having a challenge with some new users we have added to our organisation. For projects when they login via a desktop PC everything works fine and they can see documents for any particular projects. However, using the app on their tablets (which

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