• Error in integrating Zoho CRM and Zoho Social

  I am integrating Zoho Social in Zoho CRM. I am getting an Error - "Error while creating Brand. This portal is already mapped to another CRM account" (attached is the screenshot). Please guide how to fix this.

• CNAME redirect - 400 Bad request

  My redirect worked until today, suddenly I am getting "400 Bad request" when trying to redirect via mail.bacigal.eu mxlookup also shows that entry exists: https://mxtoolbox.com/SuperTool.aspx?action=cname%3amail.bacigal.eu&run=toolpage Login directly

• Code to Copy Data from one module to another module based on Look Up Field Value

  Hello all, I know this topic has been discussed, but unfortunately I could not make it work. I need the following - I have two modules - Module A with Record A that has Field A1 and Field A2 Module B with Record B that has Field B1 and Field B2 In Record

• Workflow doesn't detect update from custom function

  Hi, I am trying to apply a tag to a Contact based on a field that is updated through a function that captures data from a custom module. I created this workflow (see attachment) but nothing is happening. It looks like Zoho doesn’t know that the Contact

• Zoho Desk ticket status costumization blank page

  Hello,  When I try to access ticket status costumization, I get a blank page. I tried on Chrome, Mozilla, and another account in my company.

• Email for assignment and remiders for task not showing in Zohodesk

  I have not been able to receive Emails for assignment or reminders for task in Zohodesk. I can confirm that I am able to receive them on our email server but I cannot see them in ticketing system. I am able receive all other emails just fine. 

• How can I trigger a task on competition of a task

  I want to trigger 3 other tasks on completion of a particular task and so on. Sometimes 2 tasks got triggered by completing of one task.  But I can't find any particular setting to manage that. As well as the project statuses are useless at I have to

• Signature copy works only in Firefox and Safari

  HI, I noticed today a problem during a demo I did of the email Signature Campaign. I shared the sigature to myself, received the mail with the link to the signature to be copied: I tried all of the tab (except outlook, I'm on Mac), to copy the the clipboard.

• Wordpress - Administrator access only?

  Hi All, I've followed the installation guides and have noted when trying to run tests that the chat window only appears on our website if I'm logged into Wordpress as an administrator? When viewing our website not logged into Wordpress, either from a

• Zoho CRM / Task View, defaults and custom views does not load anymore

  Zoho "deactivitated" Activities and split into Tasks, Calls and Meetings. Since then  I have switched 2 views but now module "Tasks" does not load anymore.  It has worked until last Thursday.  I cannot see even default views, this applies also to other

• Can't sign in Android Notebook

  I have a Mail Lite plan and am trying to configure Notebook on Android. I'm assuming since I have access via the web interface that I should also have Android access as well. Would be good to have confirmation on this to start with! I have tried both

• Text Area for Channels Partially Covered

  Hello! I'm fairly new to Zoho Connect and going through the different options to see if it will work for us.  One problem I am having is that the text box for chat channels is covered by the bottom bar (see image), making it terrible to try to create

• Unusual activity detected from this IP. Please try again after some time.:Oops! Something went wrong. Try again later

  Help me, I cant create emails because of the error - Unusual activity detected from this IP. Please try again after some time.:Oops! Something went wrong. Try again later Kind Regards

• add attachment file when creating quote module using php sdk version 3

  I want to add a pdf file in the attachment of quote module when I create a quote using php sdk. But I cant find any references regarding on attachment of files using php sdk. can it be done?

• one bank to another bank money transfer entry issue

  Hi there, I have 2 diff bank account for my company, When I enter fund transfer entry from one bank transfer to another it will create another enter automatically to nullify above transfer .  what would be reason

• Zoho Mail - Unable to Connect with Server

  Hello, I keep getting the message 'Unable to reach the server. Please check your network connections', this started today suddenly. I have tried: -Multiple Browsers -Other devices -Resetting router Strangely, if you leave the window open, new emails will

• What are the examples of custom functions in zoho projects ?

  I want to create a function where a user will be notified in his cliq and bell notification in projects (not in the email) after a task has been done. The notification will be about his task starting. Example I have a task list which have 10 tasks, right

• Payments

  Is it just me or does it sometimes seem that the right hand is not talking to the left? I guess I have explained at least 5 times that I was never able to use CRM because of tech issues that Zoho could not rectify and yet they refuse to refund the payment

• Sincronización de la información del rol de contacto de Zoho CRM a Zoho Analytics

  Hola, Tengo problemas para sincronizar la información de los roles de contactos de los leads a Zoho Analytics!. ¿Esto es posible?  Muchas gracias

• Suspicious Device Signins

  Hello,  I noticed a number of mail client sign-ins to my Zoho mail account. See attached screen shot below.  I've never been to China so somethings not right!  I've since changed my account password and enabled multiple factor authentication.  I only

• Sales Tax Liability Report with Paid Through filter/colum

  Starting this year the USA's IRS now requires that credit card processors (Stripe, Forte, etc) send 1099-Ks to their customers (our vendors) that receive => $600. We need a column or filter added to the report where we can see which customers we need

• Receives a blank message on SDKException using PHP SDK version 3

  I am trying to add a Quote record and I need to attach an account to it. I have a logic that if account is not existed in the crm, I will create a new account record and use it to attach in Quote record. But when I try to add a record on account module,

• Webinar: kein Audio und Video-Bild

  Wir prüfen derzeit die Durchführung eines Backstage-Events über Zoho Meeting, weil es die Integration gibt. Oh oh oh, sage ich nur. Angefangen dass der Event-Owner nicht der Meeting-Owner ist. Im Webinar wird nun das Bild des Referenten übertragen, leider.

• Embedded form problem in Safari

  Within Safari, our most popular embedded form is showing "Please wait..." with a rotating arrow that never goes away. Only by right-clicking and opening the embedded form in a new tab does the problem behavior resolve. Is there a Safari-specific issue?

• Adding Users to Zoho Forms

  Hello Team, I am trying to add pranav.komarraju@choco.com to my Zoho Forms team and I get an error message he is part of another organisation.  I raised a ticket yesterday on a similar issue as well.  My organisation ID is 20080266273  Pranav is also

• One agent doesnt trigger notification in Slack

  Hello, I have one agent in our solution that doesnt trigger the Slack integration when updating a ticket. Everyone else does, and it works fine. The only difference i can see is that the email is from different domain, but i dont know if that could be

• Can't reply to emails

  Hi, I am struggling. Our IT department has turned on MFA on O365 and it seems to have had a knock on effect. We can no longer send emails from Zoho Desk. Does anyone have any ideas? Thanks.

• VERY URGENT - Zoho Writer Currently Unsuable

  Hello We have a Zoho One Account. I'm currently trying to edit a document in Zoho Writer. I can type in a whole sentence and no text will appear for 5 - 10 seconds, if at all, whilst the fan on my laptop spins up to madness. It seems to be the autosave

• Prediction Field Formatting

  We were very excited about the prediction field. Then we implemented it. We selected fields and the like. But when it runs, it needs a certain type of formatting... Fine... BUT YOU CAN'T CONTROL THE FORMATTING! Zoho, if you are going to go through all

• Check Envelope Not Matching Check Properly - Ordered from Zoho Books

  We ordered checks and envelopes through Zoho Books. When a printed check is inserted into the envelope it appears the lower envelope window that contains the 'mail to name/address' is too low. This causing the 'mail to' name to be partially cut off. It

• Cannot cancel subscription after following help instructions

  Have read through the help pages and simply cannot find how to cancel our subscription. On the Admin Console > Subscription page, there is no "manage" or "cancel" link... just "renew"?! Screenshot attached.

• CRM COMMAND CENTER stopped working!

  Hi there, We noticed today that 2 days ago our command center journey we have setup for leads stopped working. Did this happen to anyone lately? Our leads enter the Journey when they're created. But then, they do not travel to any other states as they

• Problem with Dashboard

  Working fine in the past, but with issues for the last 10 days.  Been an administrator I should nor receive this message: You do not have permission to view this dashboard because: 1. The corresponding module or field may have been disabled in your profile

• Zoho Mail auto block even if login is not suspicious

  One of our employees recently travelled and accessed his email on different countries. Zoho automatically blocked the email due to suspicious activity. After unblocking, will he still receive the emails that was sent to him while his account was blocked?

• Product Sync from Zoho CRM

  Hello, I synchronized the information located in our Zoho CRM to Zoho Desk. The accounts and contacts are perfectly synchronized, but the products won't show in Zoho Desk at all. Could someone assist me with that please. Looking forward to an answer.

• Imported contacts getting ignored.

  Hey, Whenever I am creating a new mailing list and importing contacts from .csv file, all the contacts are getting ignored. This is happening with all the contact files I have been uploading.  Need a fix for this.   Any and all guidance is much appr

• Localisation is extremely difficult (and frustrating) to work with

  I've been working with the localisation in Zoho Creator 2-3 years now, and the thing which is really a time waster is that the labels to be translated under Localisation are not listed in any particular order (see attached graphic). A useful grouping,

• Thunderbird desktop client does not delete email off Zoho POP server

  My strategy has always been to clear mail from the Zoho server once it was downloaded to my Thunderbird client on my desktop computer; hence I'm using Mail as a POP server, and my Thunderbird server configuration specifies:   X  Leave messages on server

• Table 2 different data sources

  Hello, When I create a table there are 2 columns: A column for Application A (based on visit report owner which is full name of user, example: Jonas Hardy). This column shows achieved number of visits. A column of another Application B (based on selected

• Unable to connect to smtppro.zoho.eu or imappro.zoho.eu

  Hi, I've configured zohomail with our domain "emergilab.eu", to host our mails. I've given authorization to each users of the organization to use IMAP, POP and Exchange. Yet, I'm unable to access my mailbox (damien.vasse@) from outside, using Outlook

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