• Desk Help

  We are an edtech company and we want the students who have enrolled for the course should have access to Zoho support desk, we want only registered students to access/sign in to the portal, how do we do that?

• Zoho Desk

  Hi,  We are an Ed-tech company and we want only the students which have purchased our courses shall get access to email support desk which is given by Zoho by default.  We want only authenticated users to use Zoho support Desk so what is the procedure

• Change ticket ownership not working

  Hi, We need a "Approver" profile which is an agent profile but with some options enabled. One of those options is the Change Ownership, but it is not working. Tried switching the profile to support administrator and the change ownership works but when

• problem running zoho assist in service mode

  Hello, On windows 10. Then we click run as a service, and type username and password of computer administrator we are getting error: problem running zoho assist in service mode. We tried a lot of times, password ant username are correct, but still same error. Then user on same computer has administrator rights, zoho assistant runs as a service successfully. So there is the problem???

• Zoho mail doesn’t integrate with shopify

  Hi! so I just made an email with zoho, but I tried adding it to shopify. I have entered the zb code and it says any cname and mx records will be created automatically. But still it doesn’t connect. Is there a way to solve this?

• Getting information from a forms fields when using lookup

  Hello, I am new to Zoho creator and not very experienced in its use, so what I am asking might seem quite simple. I have 2 forms, "Add Student" and "Add Letter" the "Add student" form has student details, e.g. year group and class. In my second form (Add

• Not receiving emails from Instagram

  i tested email from my own gmail and they go thru.  but i am not getting emails from instagram.  Please help

• Delete rows

  Hi, I have in my tables 4 records which are duplicated by some reason.... I need to delete those 4 manually.  I go to DATA, search the rows, select the header but I cannot find the option "DELETE ROW". I can only DELETE COLUMNS. Please help. Thank y

• for each row in sub form problem

  i'm looking for some calculations to run on each row in a sub form. I have it working on the first row but subsequent rows do not work. I have a way of translating words into number values, calculating the numbers and then translating the sum back into words.  That bit all works, I just need to apply it to each row. I tried for each row in Risk_Sub_Form { add in my code } i get the error "row is system keyword and cannot be used" Any ideas?

• articles search in KB does not work

  It is not possible to search through the knowledge base articles using the search function. Search words do not show any results. Example below - search "first" no result. 

• Report for items actually invoiced in a certain period

  How can I create a report to show which items I have actually invoiced in a certain period. So not sales order, sales by item as that only shows how many ordered-  but invoices. Why ? I hear you ask.  I want to see how many of a certain. item I have actually

• Advanced Ticket Filters for Desk Issues

  The extension has lost its advanced filter fields during the day. I was using it all day long and then suddenly the filter fields have disappeared. Right now it only shows the Phone, Product, Subject, Email, Contact, Account, Tags filters. Refreshing

• Automatically number subform lines, starting from 1 evertyime one is made

  So i am currently working on a subform in an app. Like shown below the numbers in #Run should automatically populate. So when i add my first row the number should be 1. Adding a new row would mean that #Run would be 2. This should continue to whatever

• Year 2022 Smart filters problem

  I have enabled the Smart Filters function for both "Newsletter" and "Notification". Some of the email is always be filtered as Newsletter. Actually, it should be Notification. I have click "Exclude" (Do not classify this email in the future) in the Newsletter

• How to Add Table Header?

  In Zoho Writer, I created a table. I want to add a header to the table. Meaning, I want to make the top row as the header. When I type the text on the top row, it gets wrapped and doesn't cross over to the next column.  I have removed the cell's right border. Still, it gets wrapped. I have attached the sample doc.I have attached the sample doc. How would I have a header without getting the text wrapped?

• How to ensure Emails are sent to New Leads Instantly when it is created in CRM through Zoho Campaigns?

  How To Ensure Emails Are Sent to New Leads instantly when it is created in CRM through Zoho Campaigns? 

• Forcing referrer name in form url prevent others UTM capture

  Hi, we have Zoho forms embedded in our website to collect leads. We successfully managed to force the referrer name in the form url used to embed it (in order to track on which page of the site the form is filled), but since we did this, we lost capture

• Updating Pricing_Details on PriceBook using API not working

  Hi there, Im encountering a problem updating pricebooks through the API. (for the sake of the length of this post i removed the `$approval`, `$review_process`, `Owner`, `Modified_By` and `Created_By` keys from the data as they are not relevant) Here is

• Zoho books bank feeds

  For some reason the bank feeds for one of the accounts are inactive. All the help articles online say to look in the menu for "update credentials". That option isn't even there. How does one re-activate bank feeds? Why does Zoho remove features that were

• Impossible to share notes with another Zoho user

  Hi. I'm trying to share a note with my wife (another Zoho user), but after entering the email address, setting "Access level" and pressing "Share" button, I get an error message. Error showed The email address is the only one in the account of my wife.

• Please turn on SMTP Authentication in your mail client.

  We are been unable to send emails between alinanutrisport.com accounts.  We are receiving this error message:  Please Turn On SMTP Authentication in your email client: 

• Group Tasks Not Working in Zoho Mail Tasks

  I have created a Group in Zoho Tasks and shared it with a colleague. In Board view I have arranged the tasks as per attached screenshot. However when the colleague accesses the same Board in Zoho Tasks, and switches to Board view, he sees only the generic

• Sent folder & inbox folder has disappeared

  Since yesterday, The inbox & the sent folder has dissapered. Can access all received & sent mails from the "All Messages" link. But how to get the sent & inbox folders back ?

• Sorry! We are unable to process your request. Please try again later.

  Im getting this error on lexicon.language.school@gmail.com

• How can I get quantity number for each item from collection ?

  How can I get quantity from sub form in another form when I fetch data get it in collection  ​

• Lost scheduled posts

  Hello - signed up for a trial period to get a feel for how Zoho works and I scheduled quite a few social posts. I've been downgraded to the free plan today and no longer can see my scheduled posts. Have I lost them? I didn't save any copies of the content

• Subform JS SDK - Creator

  Q1 I have a need to use an array data type in my widget, and most suitable seems to use a Subform. As multi select requires predefined fields. What other field could I consider when I need an array in my record? Also I have trouble working with SubForm

• Analytics Components: Not all related modules are showing up in module selection

  First just to be clear what I mean by "Analytics Components": in Zoho CRM, on the Analytics tab, adding a new Component -- those widgets you can add to a dashboard. We have Accounts associated with a custom module called Sales Records. (Because we just

• How to create event in Flow and link to a deal

  I have the deal ID but no where to put it. I can create and event fine but it's just hanging out unconnected to anything. Is this not possible? Seems like it should be obvious but I don't see it.

• Grammarly no longer works.

  Grammarly chrome extension or firefox extension is not working and I am sure that there were changes made to the text box. Both Windows and Mac same issue. The third point in this support article is the issue https://support.grammarly.com/hc/en-us/articles/115000090392-I-do-not-see-the-G-icon-on-a-certain-web-page-or-in-a-certain-text-field-but-see-it-on-other-web-pages- And it worked before, major issue. Any views?

• We are unable to process your request

  I am trying to sing up for Email hosting but i am unable i am getting this error we are unable to process your request please try after sometime or contact at support@zohoaccount.com   what is wrong ? why i am not able to sign up ? Before i already had an account but i deleted that account and i tried to sign up again and go that problem from yesterday and still I am getting same problem.

• Bug: tel anchor in email signatures on ZOHO CRM

  Hello, We are unable to set telephone anchor in CRM Signatures. eg: <a href="tel:999999">99999<a> After we hit Save, the anchor is removed. We are allowed to insert only href & mailto anchors.

• CRM Form not collecting data when compleated on mobile

  Hi, I have a CRM form on my website that is collecting data from our clients to then be used to generate a report. When completed on desktop, the information from this form syncs with CRM and I also get an email notification. However, when completed on

• Error: Email can't be sent using this from address --- zoho.loginuserid

  I have a custom button that calls a function which sends an email using an email template.  The button works as intended, but only with the from address zoho.adminuserid. I want this email to come from the user pressing the button, but when I set the

• Mobile Number Is a Hyperlink?!

  By The Grace Of G-D. Hi, I Tried adding the mobile number as a parameter in a URL (Using Email Templates) and it has HTML tags that are breaking the URL. Why is it a Hyperlink?

• With forms for Intagrated Zoho CRM Account, how add functionalities?

  Hi, We would like to change the text field for the parent account to search and select an existing account. At some point, when we use the Accounts Report to edit, we would also like to be able to navigate to parent child accounts. Maybe add kinda cards

• Hide attendee email addresses from others

  Hi, When the email reminder is sent out, attendees are able to see the email addresses of other attendees. Please advise how this can be prevented/hidden. Thanks

• How do I turn this off?

  Whenever I use a hard space in my document by pressing ctrl + Shift + SPACE it doesn't only make a hard space but every single time this pops up too:  How do I disable it? It's really irritating... Please help?

• Zoho WorkDrive TS Installation Problem

  Hi am setting up a new MacBook pro M1.  I had to uninstall my work drive TS app and am reinstalling it. In doing so I get this error. You have already synced this team to your computer. Please select a different team, or try logging in with a different

• Create items with identical names

  Hello! I have activated and registered the missing SKUs, but after this, I keep getting the message "Some of your items have matching SKUs. Please update these items and establish a unique SKU for each of them". I have reviewed all my SKUs (about 2000)

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