• Creating records with Node.js SDK 2.0 createRecords()

  Hi! I'm making a customer portal application with Node.js and using the Zoho Node JS SDK searchRecords() to get records data to my application and that works just fine. Now I am trying to create a record with createRecords() but can't seem to get it working.

• Multiple selection with linked contacts field

  Hello, In my contact module, I would like to add a "linked contacts" field, to be able to see in a contact card which other contacts this contact is linked to. And I would like to be able to select several contacts, not just one... I tried to create a

• Could not convert socket to TLS

  Hello, I am trying to add a external pop account for my own domain. My webhoster says that I should use port 110 for incoming mail and 587 for sending mail (both with mail.mydomain.com) But adding port 587 results in an error: Account is not ValidReason:Could not convert socket to TLS. How can this be remedied? SEO Marketing

• Internal Server Error is not a helpful response

  There should be literally no one thing or combination of things API consumers can do to trigger a 500 or 500-series error. We're developers and we get that shit happens and sometimes the API chokes, but these errors are frequent enough that it seems Zoho

• Duplicated tickets when responding to another ticket

  Hi, I've recently created two new departments, each one dedicated to a customer (according to our support scheme) and with its own mail. Tickets are send by mail to a mailbox address in G Suite and then redirected to Zoho Desk's addresses, and they're normally created, but the issue comes when the agent sends a response to the ticket and the customer replies again.  When this interaction establishes, new tickets are created with the customer's response instead of attaching it to the original ticket.

• Integrate Amazon Connect to ZoHo CRM Failure

  I am trying to setup amazon connect telephony service with zoho CRM but when I attempt to login to amazon connect the popup window says it cannot reach this page. Any suggestions? Please see attached screenshot:

• MX Configuration, domain expired - urgent issue

  Hello,  My website hosting has expired, which I have linked to settings to use my email via Zoho, What are the available alternatives or solutions to fix the settings and use the same email in the event that the hosting is not affiliated with me anymore?

• Can't get a list of archived tickets via archivedTickets API endpoint

  Hi. Each time I try to get a list of archived tickets I receive a 204 error (no data).  I am using https://desk.zoho.eu/api/v1/tickets/archivedTickets?limit=50&departmentId= as my endpoint (valid department ID is appended after the equals sign).  Am I

• Reporting for tax form 347 for Spain: statement of operations with third parties

  Form 347 in Spain is an annual informative statement which lists all operations with customers and/or suppliers, provided that the total amount of the operations exceeds the annual amount of € 3,005.06 (including VAT). The statement of operations with

• Update Record function Problem

  I just got problem about Update Record Function, it change the data field to all records in the report. it just happen today since i use this function very long time ago. Anyone got the same problem, and how i quickly fix this problem by coding deluge

• Zoho Forms Page Rules

  Hello, I'm putting together a Zoho form that includes rules based on answers to form questions. One of my page rules needs the ability to move backward in the pages, but the rules only allow it to skip forward to pages past the current page. How can I

• Not able to customize thank you emails

  When a customer pays online for an invoice, a thank you email is generated. It is signed "It was great working with you, looking forward to doing business again." It somewhat implies we are done doing business. It would be wonderful to be able to customize

• Deluge bug? Accessing an encrypted date field

  I have an encrypted date field on my form called DOB. Calling this from a report button workflow: info input.DOB; shows: 1018600 //not a date (encrypted text?) Calling `info` on a different, unencrypted Date field from the button workflow correctly shows

• ZOHO has charged me randomly on my credit card.

  I have random charges on my credit card. The only paid Zoho service I am using is Zoho Recruit. Can someone please help me understand these charges?

• Getting SSL certificate problem in Zoho API EU Domain while other domain (COM, IN) are working fine.

  Hi, We have multiple Zoho clients (COM, IN, EU) from different regions, where we sync data from their other sources to their Zoho CRM. All API is working perfectly till 11/20/2021. But now only EU domain API (https://www.zohoapis.eu/crm/v2/Sales_Orders)

• How to assign a task to the CRM contact owner in Zoho Campaigns automation section?

  We have an email campaign set up for a bunch of contacts and each contact is assigned an owner in the CRM through a field. We want to set up a workflow in campaigns that creates a task to notifying that owner to call the contact after a link in the email is clicked. However when setting up the workflow I can't find a way to assign the task based on the contact owner - I can only select a specific user to receive the task. Is there a way I can get it to work as i described it? Thanks

• I have a problem with my em

  I created a user for my employees and they can only send email from the created address, they don't receive any email. It always gives an error like "Remote Server returned: 550 5.1.1 ... : Recipient address rejected: User unknown in relay recipient table"

• Combo Chart - Tickets Open Vs Tickets Closed

  Trying to do a simple combination chart and running into some issues. Trying to have a single view show me side by side, how many tickets opened in a month and how many tickets were closed in that same month. To make it simpler, I am only going to view

• Zoho Meeting "Please Wait. Setting up chat."

  Hello, please help me understand why this is happening?  I do not see any settings to turn the chat on or off. I have always used the chat and this has never been a problem.  It just started today. Thank you, Renee

• My emails

  Hello, I have a Zoho account and unfortunately, starting with yestarday, we are having problems with the account. We receive emails, but we can't send any.  Here you have a screenshot of the problem. The domain is valid, the website is working.   What

• Reports missing data

  Anyone else having issue in ZohoOne CRM where reports not showing all data?  various reports we run such as email report or notes report that we create in which only some of the emails for the data range appear on the report.  I can go into accounts or leads and see emails and notes are in zoho but not appearing when I run a report.  (Two separate reports I am referencing here) We are also experiencing other issues but that's  for another topic.   

• Want to link to an Instagram Page but it keep taking me to Facebook to log in

  Good Morning. Trying to link to an Instagram page, but it keeps taking me to Facebook to log in. Why?

• "Your account is currently not accessible via IMAP due to excessive usage. Kindly try after some time."

  Hi, an user account: josi@sierralajeado.com.br is receiving the following error in Outlook 2013: "Your account is currently not accessible via IMAP due to excessive usage. Kindly try after some time." Please help us unblock ASAP and make sure it won't block again since this is seller employee account. Thank you Marcelo

• ZOHO Docs sync issues

  Team, We have been using ZOHO One for a substantial amount of time now and recently we moved out entire Global Workforce to ZOHO Docs from Dropbox to achieve better efficiency in terms of cost as well as performance, however, I need to admit that the migration has not been much of a success and Dropbox was way better. I am listing out the environment details as well as the paint points below with a hope that ZOHO looks into this and acts promptly. Environment details: Windows 7/8.1/10, Office 365

• Zoho Desk very slow

  over the past few weeks zoho desk has become so slow that it is almost unusable.    please address performance issues.  Thanks!

• Unable to get Related records from Custom Modules

  When I try to do  resp = zoho.crm.getRelatedRecords("custommodule3", "Leads", "1280922000001794916", 1, 3); I get {"4401":"Unable to populate data, please check if mandatory value is entered correctly."} When I try resp = zoho.crm.getRecordById("custommodule3",

• Allow multiple booking on Zoho CRM Calendar Booking

  On the Calendar Booking, I would like to offer the option to our clients to book the same meeting (on the same time slot.) In the "Manage Calendar Booking" -> "Edit" -> "Advanced Settings" I select at "Maximum no-of meetings on same time slot" a multiple

• Urgent - open url not working

  Hi  I can not work out why this URL will not open. Please help. This is urgent. Code: if(Convert_to_Trial_Booking == "Convert this record to a Trial Booking - then archive this record") { insert into Book_a_Trial [ Added_User=zoho.loginuser Age_at_31st_Dec=input.Age_at_31st_Dec

• Domain already exists

  Acabei de comprar um domínio do RegistroBr para criar um e-mail profissional, o problema é que quando coloco o domínio para criar o e-mail, aparece a seguinte mensagem: "Domínio já existe.", como se já pertencesse a outra pessoa. O que eu devo fazer?

• Need Contact Name and Email from Commerce Order

  Im having trouble extracting the Name and Email of a contact from a commerce order. ( I need this to email the contact) I see a fetch contact from Zoho CRM - Fetch contact but I can't figure out where to extract the contact_person_id to pass in? "contact_person_details":

• Can't upload attachments

  I can't upload attachment anymore in Zoho Mail. Yesterday it was also not possible. I can add for example a pdf from my drive. But when I try to send the mail I get an error. The error: busy with uploading, try sending later (but then in Dutch). I have

• SSL Certificate Issue - Zoho People

  Good morning, I have recently upgrade to Zoho Premium and am attempt to point my Zoho People domain to my domain for my company. I have the domain verified and the CNAME record input correctly but I keep receiving this SSL Certificate Error, please help! NET::ERR_CERT_COMMON_NAME_INVALID

• Marketing Automation Mails not working with Zoho Forms

  Hello! I am having problems with Marketing Automation. I have all the forms of my website with Zoho Forms working perfectly with Zoho CRM, but the problem comes when I try to USE marketing automation. Now is a must to assign a topic to the leads if you

• Custom Placeholder in Email Notification

  Hi, We've added a custom fields in our Sales order like booking date and booking time, but when adding those as a place holder in sales order email notification template they don't change and we get the following message: The following place holders were

• Marketing Plus - file hosting/sharing question

  Hello, what is the best way to host a pdf document in the Zoho Marketing Plus that allows your targeted (external audience/customers) to access the document? I see some articles on utilizing the Library so I uploaded my pdf there but I do not see any

• Problem: 5.7.1 Access denied

  Hi, I have a very important email undelivered to the recipient and I've tried 2 times. Please assist to solve the problem. Thank you. This message was created automatically by mail delivery software. A message that you sent could not be delivered to one

• API issues still

  Is anyone else having issues with the https://www.zohoapis.eu/crm/v2/Leads timing out. apparently its been fixed but still having issues.

• Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked.

  I am facing an issue with the mail, It's showing "Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked." whenever I am trying sending email. I have checked there is no email storage issue. I am using only 10 percent of total storage. Kindly

• Forum Text Formatting

  Hello, I'm not sure where the best place is to post this... It appears that there's some forced formatting that occurs whenever a message is posted in the forums that removes any spaces or tabs at the beginning of each new line. As someone who occasionally

• I have reached the maximum number of aliases and I need more in order to keep my email organised

  Hi there, I was creating an email alias today and was informed that I have reached the maximum number of aliases. Until this point, I had not seen any mention of there being a limit. I can understand why there would be one, but given I have paid for this

• Next Page