• What "On Success" event fires when the user selects "Duplicate" in a report?

  I need to make some changes to bookings that are duplicated to ensure that they are valid for the system. Which success event is fired when the user selects duplicate from a report entry?

• Send Mail Task in Deluge Script was delayed for 2 days.

  I have a send mail task in a workflow. I have it activating Friday Morning in at least two records. The email did not arrive until Sunday morning. Was there a server issue or is this account specific?

• Prepaid Vendor Bills

  Hi, 1. A vendor issues a bill valid for next 18 months 2. While recording the same, this amount should be split in 18 months and then be posted in the P&L (accrual basis) How can this be done in Zoho Books to be compliant with GST as well as Accounting

• I can log in, but can't access mail

  I seem to be able to log in but my mail won't show up.  HELP!

• Not able to verify spf record

  I'm not able to verify the SPF TXT record for my domain. I've given a Hostname as it's not allowing me to leave it blank because I had to leave it blank for the initial record.

• Break Glass Admin Suggestion

  There are several issues we have ran into, involving not being able to use "Premium" features, which we have paid for, unless we are logged into the account as the owner. A minor example of this, is our ability to link zoho analytics organization to zoho

• times are changed to negative in zoho sheet (community post)

  When I enter a time, like, say 6:55am, zoho sheets used to put 06:55:00 in the cell. That's how it worked yesterday 11/14/2021. Today, 11/15/2021, zoho sheets puts -17:-05:00 in the cell. That's negative 17 and negative 05. -17 -05 as if it's the time

• CRM NOT loading

  CRM is not loading at all.  It was working and now it is just a blank screen with ZOHO CRM in the center   

• Lookup two reports / Duplicating Data in table

  I have two Labor reports I am trying to reconcile. One report is a payroll report with employee ID's, Date's worked, and Hours. The other report is a time ticket report to track labor activities, which also has employee ID's Hours worked, and the date.

• Renewing Jobs on Jobs Boards - No Instructions

  We are a national marketplace. We have an ongoing recruitment need. There are no instructions on how to renew and republish jobs board posts.

• Zoho Creating duplicate tasks on Save

  Duplicate tasks - so when i am in a workflow and set it to create new task, i then set the task but when i hit save it dosn't do anything.. i have to X or just close the task, then i have to hit create task again and go find it (that is one issue, i can

• Field called "A" appeared in a subform. Not showing up in the builder.

  I have a subform on a form and a field called "A" has appeared within it. It does not populate in the builder, it does show up in the Application IDE. I have tried to delete it from the IDE and it keeps reappearing. How do I get rid of the field without

• Unable to Renew

  Pay now option is missing after adding all the necessary details. 

• Workdrive Truesynce Update Notification Stops Files Syncing

  Hello We noticed that one of the team's files they created over the last couple of days were not visible to other team members when they shared them in the correct folder. She was also unable to see files they shared into the team folder. After looking

• A parent task can not be made dependent on the completion of its subtask(s)

  I can designate a parent task ("Check earthing") as dependent on the completion of one or more of its subtasks, but someone who has been assigned the parent task and its subtasks can close the parent task and all of its subtasks with close without a warning

• Zoho Desk: Incoming Chat Automatically Going to Missed Chats

  Hi all! We're having an issue in Zoho Desk where we're seeing chats going to "Missed Chats" despite our team being active. We've already set our team members to not show as idle. Additionally, some of our team have lost access to the chat in Zoho Desk

• Web site unresponsive. Works when Salesiq is disabled.

  Getting the following errors when navigating to any page on our web site. Disabling salesiq solves the issue otherwise the page remains a blank screen until it is manually refreshed :( Any ideas from anyone?

• Would like to change the String Datatype to Date Datatype extracted from absWeek(),Week()...etc

  Hi Zoho, As I need the sum of sales per week which has to be automatted every year weekly,I have extracted the Created data on  absWeek() ,As the data is changed to string. I would like to change String format absWeek() data to Date format,So that I can

• The rule cannot be triggered

  Hi： I created a rule like this: One day has passed and it still hasn't been triggered. When I change the trigger condition to “when an email is opened”，it worked。 Who can give me some help？

• Installing Zoho SalesIQ directly from your WordPress admin page

  Hi, I tried to install SAlesiq functionality following these instructions but it doesn't work. image 1 https://help.zoho.com/portal/en/kb/salesiq-2-0/installations/articles/wordpressinsalesiq#What_is_WordPress I also tried to insert the code into the

• not able to access zoho analytics

  Since 3 days, we are not able to synchronize data (zoho books) and we are not able to access zoho analytics .

• i am not getting any incoming email

  i can send email, but if i reply it does not arrive in zohomail.  Basicly no incoming emails come in. 

• mailed-by: eu.zcsend.net I don't want to show this in my mail receipt header

  mailed-by: eu.zcsend.net I don't want to show this in my mail receipt header..  When I am trying to send my 1st regular campaign it shows in the mail info header that mailed-by: eu.zcsend.net but I don't want to show this in my campaigns please help me

• ERROR CODE :554 - 5.1.8 Sender Address Blocked

  Hello,  Since yesterday, I met this issue with sending my emails (through Zoho Recruit or Zoho mail). Am I the only one? Why my address has been blocked. I do not send a lot of emails per day. Please could you fix this asap ? Regards, Olivier

• Unique Last Name Only?

  Guys, Apparently, since last name is a mandatory field in DESK, I cannot have two people with the same last name? Duplicate Contacts with this name "Last_Name" already exist This is a bit of an issue because this is a very common scenario. Any ideas, anyone?

• Exporting Contacts

  Hi, I was wondering why it will ask a password once I export the contacts in Zoho Campaign. Before, it will not appear in WinRAR and won't ask a password.  Please refer to the screenshot below.  Regards, Catherine 

• Setting page is blank for Calendars created through API

  Hello If I manually create a calendar, I can access the setting page of the calendar and get the iCal link However, if I create the calendar through the API, the setting page of the calendar is blank.. Would not be a problem if I could access the iCal

• Advance web form captcha not working on wordpress

  Hello, So I created an advance form for my wordpress  site and went ahead and pasted the embeed code onto my page. Everything looked fine expect the captcha image, it was a broken image link.  I decided to test the code on my desktop and the captcha  was generating without an issue. It seems like the issue occurs during the https://desk.zoho.com/support/GenerateCaptcha?action=getNewCaptcha portion of the code when it retrieves the JSON file.

• No recibo emails

  Hola, No recibimos correos desde las 8.51am. Enviar sí que nos deja, pero recibir no. Saludos,

• Dashboard: Ticket by status

  Hi Zoho Desk Team, Would like to ask if why does the dashboard only shows that "DAC IT IAD" only has 2 tickets? But in reality we have a total of 8 tickets assigned to DAC IT IAD. Note that only 1 out of 8 is CLOSED and 7 tickets are still OPEN.

• Email subject from registration to admins not UTF-8

  Hi! Trying zoho webinars and noticed that the subject in admin emails with Scandinavian letter is displayed with wrong encoding. This is a with a ring, two dots and o with two dots. ÅÄÖåäö

• Unable to unblock user 'sending' - suspicious activity

  Had used blocked (IMAP, POP, sending) due to suspicious activity (think it was logging on over VPN, change of country in short time).  can unblock IMAP and POP fine, but unable to unblock 'sending' - message saying 'contact support@zohomail.com'.  don't know if email was sent okay as sending is blocked.... help please - what to do?

• Writer Automate Update: WARNING!!

  In the new update to Writer, when using the Automate Tab (merge docs, sign, or form submission), Zoho has made a change that you MUST select an Automate Template!  Once you choose, you are THERE FOREVER!! NOT EVEN ZOHO TECH SUPPORT CAN ROLL BACK THE SELECTION!!

• No recibo los correos electronico a mi buzon

  Hola buenas tardes! Desde esta manana, no recibo correos electronicos de ningun tipo sin embargo puedo enviar correo sin problemas. Primera vez que esto me ocurre.

• Journey editing screen - tracking panel obscures main window since Zoho One interface update

  Now I've upgraded to the new interface for Zoho One, the tracking panel (the bit that lets you track which leads are in the Journey) won't disappear. As far as I can remember, you used to click on the little bar chart tab and it would minimise to the

• activity tracking

  Hello, We have faced some issues with zohoMarketingHub lately and the issue is being that a lead can't enter the journey more than once. We want to send emails to our leads, currently we are planning to send them through  zoho crm  but we still want to use the tracking system that MarktingHub is providing. Is there any way to embed those tracking links inside our email templates so we can track when a client opens the email and interacts with the content in this email? Is there any workaround?

• Not receiving e-mails from all form submissions

  I have a Zoho from on my site where users can request to speak with me. If multiple users request this within a short time frame (unknown) I don't receive all of them. The form data shows up in my "reports" tab, but no e-mail ever shows up. So far I have

• Zoho SalesIQ slows website load times down

  Hello, As Zoho should know, it's important to load a website fast for SEO. Once we add Zoho SalesIQ code to the website the load time and Core Web Vitals within Google Search Console turn very bad results. This negatively affects our SEO and rankings

• Creator scan barcode won’t focus

  I can’t get the camera to focus on the barcode or QR code about 90% of the time I am trying to scan something. I’ve tried single and double tapping the screen. I’ve tried moving the barcode closer/farther from the camera. I’ve tried different lighting.

• Has anyone else experienced some strange behavior with Strings in Deluge recently?

  I have a picklist item that I match to a string value in some if/else statements. Example: if(input.picklist == "Test") {       info "Foo"; } else {        info "bar"; } When input.picklist = "Test", I still get "bar" . I had two separate statements that

• Next Page