• ZOHO CREATOR RUNS SOOO SLOWLY!

  Anyone else have regular issues with this? Trying to edit records is painful and unusable sometimes

• Cannot send email to gmail and other email with custom domain

  Hello everyone, today i get error message when i send email to gmail and also outlook or other email, there appears error like this: "4.7.0 [136.143.188.50 15] Our system has detected that this message is 4.7.0 suspicious due to the nature of the content

• Not able to download Recording

  Hi, One of my recording is not able to download by the participant.Please find the attached error while going to the link. Regards, Jinil

• Assist hangs without connecting on Apple M1 chip even with reduced disk security

  I've hit a problem where Assist won't connect on a MacBook Air M1. User downloads and double-clicks and then nothing. Both options under reduced disk security have been selected and the MB has been restarted. Nothing appears in Security & Privacy waiting

• Image problem after upgrading video driver

  Hi, I noticed that the remote session image get distorted after upgrading video drivers.  I closed and try to join the session again, but still the same.  The solution is to end the session and connect with a new one, or to reset the device.  Any suggestion

• Email Senders No Showing Up on Email Campaign after Domain Authentication

  Hello,  I have added a specific domain sender. After authentication, they do not show up on the campaigns as sender. It shows ONLY my user emails that I do not want to use.  Pls, advise. 

• Updating a scheduled call on mobile device

  I have multiple scheduled calls for prospecting.   I call up the scheduled call on the mobile device and click the phone icon to make the call.    After the call, I am given the prompt to Log this call.    If I select Yes, a new call record is created and my scheduled call still remains.    Is there a way to have the scheduled call updated with the current call details?    

• Deleted a user from mail, Now cannot add the same user in CRM

  Hi. I have not heard back from support and are having a problem. I added a new user to CRM and to MAIL. I decided not to use the zoho mail for this user and deleted the email address. Zoho then also deleted the user off of CRM. Ok no big deal, but trying

• (PHP-SDK) Creating a new record (Quote)

  Hi, I am using PHP-SDK V2 API, and I am set up with the tokens and ready to work with the CRM. In Sandbox mode, I am trying to add a new Quote. My code:         $moduleIns = ZCRMRestClient::getInstance()->getModuleInstance("Quotes");         $records

• Client is not able to access Zoho Social

  Hi,  When we tag the client, the client receives a link on their mail.  But when clicked on the same, the link is invalid.  Kindly look into this immediately. 

• I can't change my Email Alias

  Blessings, Zoho Team! I tried to change my colleague's Email Alias, but can't seem to change through. There is an U121 error showing up. Any solutions for this? Thank you!

• Emails in the same conversation are not grouped together

  Hello! I come from Gmail, and I notice that the grouping of emails into the same conversations are only sometimes working. On many cases, they are not grouped at all, even though they are clearly in the same conversation. How does Zoho Email group them,

• Email delivery slow

  The past couple days I’ve noticed emails are being delivered on a 24-48 hour delay. When they finally arrive they have the correct date stamp but they don’t hit my inbox for a couple days. This has happened with several different senders on different

• Ticket conversation tab doesn't reflect the merged email but ticket history indicates it

  Today, we did merge 2 tickets into one but we can't see the merged ticket conversation in the conversation tab. The merge action and the ticket conversation which is being merged is clearly indicated in the ticket history. We did this merge action on

• javax.mail.AuthenticationFailedException: 535 Authentication Failed when Sending Mail through Java Code

  Hi All,  I don't know why I'm facing the above issue: Please help. 2019-03-27T14:39:47.413256+00:00 app[web.1]: 535 Authentication Failed 2019-03-27T14:39:47.413628+00:00 app[web.1]: javax.mail.AuthenticationFailedException: 535 Authentication Failed 2019-03-27T14:39:47.413632+00:00 app[web.1]: 2019-03-27T14:39:47.413773+00:00 app[web.1]: at com.sun.mail.smtp.SMTPTransport$Authenticator.authenticate(SMTPTransport.java:965) 2019-03-27T14:39:47.413847+00:00 app[web.1]: at com.sun.mail.smtp.SMTPTransport.authenticate(SMTPTransport.java:876)

• Records insert POST with Guzzle returns 200 with no response

  The getToken() function works fine. I have no problems to get a repsonse for '/crm/v2.1/settings/fields' Following some snippets form my workflow for the POST Record use GuzzleHttp\Client; $options = [ 'headers' => [ 'Authorization'

• Cannot sync Zoho Analytics database

  When I'm trying to create a sync with a Zoho Analytics Database, the "Database name" dropdown list is empty. I have checked into the account details, and the ZSC key is set to "oauth". I supposed this value isn't right, but I cannot find any ZSC in Zoho

• Tags Column Needed for Activities List View

  Please consider adding this. Not sure why it is not exposed for use, it would make tags infinitely more useful. Thank You

• Mail sometimes doesn’t go through

  Hi, On one of my account (I’m admin) some mails don’t go through. They work on gmail.

• Any plans to update popups for better lead gen?

  The goal of some of our landing pages is to get a person to agree to take a demo of our software. We're using Zoho Forms on the page and that integration works well. They give us their info, it goes into CRM, they get an email telling them we'll be in

• Inserting snipped image into email

  When composing an email and inserting an image from the clipboard, there are choices at the bottom of the image for "best fit", "original", "fit to width".  Lately, upon pasting, it is not allowing me to choose the sizing for the image.  I have attached

• Another spam related issue...

  Hello people of Zoho, About a year ago, we switched from Mailchimp to Zoho Campaigns for reasons to do with centralising our CRM and our contacts management. As we already used Zoho e-mail as well as the fact that we were looking into using Zoho Social

• Cloning campaign doesn't include campaign-specific scoring?

  When I clone a campaign, it looks like it doesn't bring along the campaign-specific scoring that I set up in the original campaign being cloned. Is that correct? If so, why? Do you have a list of things that are/are not included when a campaign is cloned?

• Error message trying to open spreadsheets

  Hi, I am receiving the attached message with I try to open all but one of my spreadsheets.

• Zoho Payroll not working

  Dear Team, Unfortunately ZOHO Payroll product not working as expected. I am really disappointed because of validation and no proper data structure. The service was not working correctly. I am not able to delete the revised salary, even though I rejected

• Bulk Segments and Custom Fields

  The fact that you now cannot create bulk segments based on custom fields is very disappointing. This will create a huge additional workload to set up new segments for many users.

• Can't Setup Contact Form

  Hello, I have added the form element and when I click "Setup Form" nothing loads and I can't edit the form. Please help. Thank you.

• Auth to Oauth returns invalid_response_type

  Hi Zoho team,       i had developed an application which uses authtoken for api requests now that we have to migrate to oauth im using authtooauth api for oauth token but it returns an error   {     "error": "invalid_response_type" }   the documentation

• Mobile numeric keypad not showing for decimal, currency or percentage field types.

  Normally a numeric keypad is presented in mobile view when the input field is a numeric value. This works with the "Numeric" field type, but when the "Decimal", "Currency" or "Percentage" field types are selected, they revert to the normal qwerty keyboard. 

• Placeholder for Month Name to use in email template

  Hi, I do not see "Month Name" as a placeholder to use in the email template area.  Is there something that I could use that will autofil in the email template I have something like "Invoice for the month of %Month Name% 2018"?

• SMTP Error: Authentication failed

  Hello! I am trying to configure the service on my website using PHPMailer, but despite typing the correct username and password... I constantly get the following error: 2020-02-10 18:56:03 Connection: opening to smtp.zoho.com:587, timeout=300, options=array ( 'ssl' => array ( 'verify_peer' => false, 'verify_peer_name' => false, 'allow_self_signed' => true, ),) 2020-02-10 18:56:03 Connection: opened 2020-02-10 18:56:03 SERVER -> CLIENT: 220 mx.zohomail.com SMTP Server ready February 10, 2020 10:56:03

• Website not live after publishing

  Hello, I have published my website for bisonkerb.com but the content is not showing. PLease assist. Thank you.

• Report Scheduler on Zoho CRM stopped working

  Hi all, We have a number of reports on Zoho CRM scheduled to run daily that have stopped being sent as of yesterday. They have not been received in junk or spam email folders - I have tested one by resetting the scheduled time to earlier this morning

• Zoho ASAP - Help center Incompatible Input; Incomplete Output - ticket 68648537

  Good day Ash, Since April 9 2021, the Zoho ASAP is giving us an error for some users (not all users): Incompatible Input; Incomplete Output  - We are not able to process your data. Please double-check the data you entered.  Plus when the same users add

• URGENT HELP - Quote Inventory templates losing HTML and going blank

  Hi, today I was cloning a Quote template, and the clone was blank. Upon editing it, I confirmed that it was blank with no HTML at all. I copied the HTML from the original template and inserted it into the clone. But the Save button would not do anything,

• Zoho Books API Sales Order Lisiting

  I followed the documentation which require me to generate an auth token with https://accounts.zoho.com/apiauthtoken/create?SCOPE= ZohoBooks.salesorders.READ But I get invalid scope details I tried  https://accounts.zoho.com/apiauthtoken/create?SCOPE=ZohoBooks/booksapi

• Sort email window by flags

  Please add the ability to sort the email window by flags.  Flags are very helpful in planning from priority, followup, info.  If they were easier to add to your email in the window (such as clicking from priority to followup in the panel), would be helpful

• Unable to prefill CRM fields via CRM email templates/mail merge

  Hi, I have a number of customer contacts I need to make to ask them to update their contact details & confirm some booking details. The easiest way to do this is to prefill a form, so they can correct only the contact details that have changed and pick dates for events (etc). However, the only way to share a prefilled form appears to be via inserting the forms link in individual emails. This is too labour intensive -- when individual emails are already able to "mail merge" variables when sending

• stop signature when replying

  How do I stop my full signature appearing when I'm replying to a message?

• Error code 1867 | Office Integrator save to S3

  I'm trying to use the Zoho Office Integrator API to edit documents saved on an S3 buckets. I can open them all right, but when pressing "save" on the frontend, this is what I get from the POST call to https://writer.zoho.eu/writer/remotesave.im:  {  

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