• Global Change Communication Missing for Zoho One license holders

  Hello, There is a lot happening at Zoho and we are seeing that everyday via blog post, announcements, video of Youtube. It is quite difficult to keep an overview of all the changes across the apps. When we are Zoho One users, Community are the only valid

• Leads not getting synced from Facebook ads

  Hi, my leads are not getting synced as it says Last Name field not mapped, these are auto leads how to map them and hence they are not able to sync with the CRM. please advise.

• Urgently need help accessing my email account. Customer service email not responding.

  I have lost access to my Zoho email account. I cleared my cache and it must have cleared some cookies too as my computer signed me out of all of my log ins. So I lost my password. But I no longer have the alternative email address I signed up with, so

• Updating custom fields in creator

  I'm trying to update a sales order with the id of the component that is linked to it in our creator app when a new item is saved. However, the custom field that I made for the id isn't being filled in.  Does anyone have any thoughts as to what I'm doing

• SPF verification unsuccesful

  I am trying to pass SPF verification for my domain experimentaltools.online but the verification keeps failing after I added the TXT record. It used to work fine when I was using G Cloud but I moved back to my registrars own DNS service and now I cannot

• Bulk Write API problem with "Upsert" find_by - Id

  I'm trying to do an upsert upload using Zoho CRM Bulk Write API following the documentation: Bulk Write API On the second step where I need to create a Bulk write job, I got the following error message: {"status":"error","code":"INVALID_FIELD_NAME","message":"invalid

• File Transfer Not Working

  Hi, Myself and a number of our engineers are having issues receiving files via the File Transfer window. When we try to pull back a file nothing happens but the file does show in the File Transfer window as "Download initiated". This appears to be happening

• css.zohostatic.com makes our site to load sluggish

  Hi there, I was wondering where this file comes from css.zohostatic.com There are a lot of requests consume for this. Please find the attached screenshot below. I don't know which Zoho apps it is coming from.We have used CRM webforms, bookings and SalesIQ.

• Zoho Tasks are creating but not editting

  I have tried to edit my Tasks but the buttons are not working. I tried two different browsers and also wifi and vpn and still the same. I think the zoho tasks is broken. Anyone else having this issue?

• cannot receive mail at the super admin address

  Do i have to add the super admin as a separate user in order to get his email?

• My contact us form is submitting successfully but there's no email notification, not being added to leads and the analytics for submission is not working

  My contact us form is submitting successfully but there's no email notification, not being added to leads and the analytics for submission is not working. Can you advise?

• You do not have permissions to create this account in Zoho Mail

  Hello,  Trying to add a new alias to my mail account on Zoho dashboard, from admin account. The error message says “You do not have permissions to create this account in Zoho Mail. Reach us at support-as@zohocorp.com for further assistance.” Please

• Zoho Widget & Float Button Load Times Slow

  Hi, 3x Zoho files are loading slow on my website: http://once.ly/7hlRH (Website URL masked for privacy) The files which load slow are: 1) https://salesiq.zoho.com/widget 2) https://css.zohostatic.com/salesiq/Mar_27_2019_https/styles/floatbutton.css 3) https://js.zohostatic.com/salesiq/Mar_27_2019_https/js/floatbutton.js Is this a normal load time? if not, what can i do to improve it? Please do have a look at my website in the link above. Kindest regards, Am

• ZOHO PHP SDK: invalid oauth scope for GET Records

  When using the PHP SDK (using version 2 or 2.1), when we query the records (Contacts) using a scope ZohoCRM.modules.ALL, we get an error saying invalid oauth scope to access this URL. Digging a bit deeper in the code, I notice that the call to https://www.zohoapis.com/crm/v2.1/Contacts

• Sheets - Data Validation not working properly

  Hi there,  I have a document with approx. varias sheets in it. The information input into 3 of these sheets is sent to its respective Pivot Table. Another Sheet has 3 columns set up with Data Validation pulling the information from the pivot tables. 

• Bad Sound Quality

  I ran my first meeting on Zoho with 7 people connected in. Users said the sound quality was terrible. I've read some other posts here about the same issue.  Is this something that has already been fixed or is in the works? I see other users switched to Zoom, any feedback on that?

• Bad HTML using the template editor

  I have used the Template Editor to create an email, and sent it to Email On Acid to made some cross client testing. To my surprise, my email was cropped in Gmail, as if the content was to big. I then downloaded the email, and seen that the html was over

• Can't access mailadmin.zoho.com, redirects to advertisement page

  Hi there, I can't seem to access the control panel through mailadmin.zoho.com . I want to add a user to my mail account using this guide , but whener I try to access the control panel it just redirects me to the advertisement page for the control panel

• Cannot forward emails to zohodesk

  I have set up an email address on my site which forwards directly to the support email address on zohodesk like this: support@xxxxxx.com > support@xxxxxx.zohodesk.eu However, no emails are ever arriving in zohodesk. I've checked and the forwarding is

• My zoho account is suspended why

  I didn't for unknown reason confirmed an email related to confirmation of my email and my email is suspended now why? I sent you emails but still suspensed with no clue when this email will resume work. I paid for one year and it has been suspended from

• cannot send email to the super admin email and cannot set up alias for the super admin.

  I cannot send an email to the super administrator email but I can send it to another email in the domain. When I try to add an alias to the administrator it says that it already exists.   Do I have to set up another user for the super admin? I am really

• Google Private Key file

  Hi, So I'm switching over to Zoho mail from google suite & the only thing I use google suite for is mail. They are telling us we have to get this private key file & when we searched online for the info on how to do it, it's like 30 minutes of complicated

• Problems logging into the application on mac os

  In video.

• Yet to configure SPF

  Yet to configure SPF https://sinaigroup-tr.com/

• Flags in Zoho Mail

  When viewing mail that has been flagged, it is nice that I can turn off the RED important flag in the email panel.  However, can you PLEASE make it so that you can change it from RED to other choices other than off without having to go through the top

• Problema para integrar Desk a CRM en Flow.

  Empresa que se quiere configurar es Vocom: Se genera una regla en función CRM a Flow y seleccionamos Oportunidades, en el momento de asignar códigos en campos; Email, teléfono etc. no encuentra la informacipon de Contacto, solo hace referencia a Oportunidades.

• No time slots open

  Is anyone else experiencing no time slots available for their entire organization as of 01/19/2021?  On 01/21/2021 at approximately 10am CST USA I lost the ability to book any time slot for any staff member. This happened as soon as a dialogue box popped

• Editing workflow field mappings for 'Push to CRM': list of CRM fields disappears

  Hi I'm creating a workflow on a mailing list to push data from ZMH to ZCRM. When I first create the field mapping, I see the correct list of CRM fields (screen-1419). If I then save it as a draft, or clone it and try to edit the field mappings, I don't

• When I send Emails from Outlook I cannot see them in CRM

  Hi, I have setup zohomail so i could set up POP for my emails.  It has all synced correctly and I receive mails to zoho and outlook and can see them in CRM. When i send from zohomail i can also see them in my outlook HOWEVER when i send from outlook,

• Export Approval Level History/Comments

  I have setup a approval flow in Zoho Form with two levels of approver. How can I export the details of "Level History" in "Approval - Entries" screen for EACH form responses? I want to check how many form responses were approved by specific approver.

• Merge fields in templates not working

  Hi I have a template set up. It was working absolutely fine until a few days ago. Not sure why it stopped but, here's the problem.  The merge fields don't fully populate. If I hire through the candidate, the company name isn't picked up,  but all the

• Screen Freezes

  I am experiencing my screen freezing every time I connect to Zoho Assist. We use remote access so our customers can see our screen and, lately, it never works. Please help with a solution.

• Sorting notebooks doesn't work

  Sorting on the tabletop does not work. It should be? Operating system mac os 10.11.6 Details in the video.

• Huge delay in campaign delivery

  We have a newsletter that is sent every day at 4:00PM. I have checked the delivery progression and it seems campaigns are sent in batch of a thousand. The big issue is that some people are receiving their email more than a day later.

• Contacts not receiving campaigns

  We have multiple contacts complaining they're not receiving any emails, but they're marked as "delivered" into Zoho Campaigns.

• Not able to select "ON HOLD" as status type

  Hi, When trying to change an existing status type or when creating a new status, we're not able to select the "ON HOLD" status type. Only "OPEN" and "CLOSED" are available.  Is this a known issue? Best Regards, Daniel

• API "Unauthorized request." Error 1007 from any call

  trying to create and manage campains from apis calls but every call I get the 1007 error. Am I missing a setup somewhere?

• ZOHO applications have been extremely slow

  Hello, good morning Zoho team, I'm a zoho one customer.   For a few days now, all ZOHO applications have been extremely slow and don't even load, what happens? It is not possible to work like this.   Greetings

• Workflow rules not triggering

   When I choose the second option of a workflow rule to "trigger when a record is created or edited" the rule does not trigger after the record is edited.  I have tested and it works fine when I choose to "trigger when a record is created" (the first option). 

• Help with formula column

  I have a numerical entry in an existing column and I want to simply provide a True or False statement to a formula column. Example - this is what I have                       Name            Number Row 1            Smith            10 Row 2          

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