• Customer data created in Commerce fails to update the Other address in CRM with the Billing address

  Hello, It appears that customer data for customers created in CRM correctly update the shipping address information under the CRM "Mailing", but don't populate "Other" with the Billing address... even when there is a separate billing address.  The only

• Error while sync -organization is already integrated

  Hi Team I am getting an error while trying to sync CRM contacts with Marketing organization is already integrated

• Domain Renewal/Redeem Problem

  Dear Zoho, We'd like to redeem our domain and email activity. The domain has expired on 12/14/2020 . We've tried to renew the domain for our email with you (info@onns-sa.com) many times. But every time we fill the information and press the Pay button

• Creating a customer in zoho subscription using data from a creator form

  I am intending to create a customer entry in zoho subscriptions "on success" of submitting a form. I have created the following deluge script values = Map(); values.put("display_name",input.Coach_Name); values.put("email",input.Coach_Email); response

• Set Geo data type for Zoho CRM Analytics

  It would be nice if we could use address, city name or zip code from Zoho CRM standard fields to generate Geo Map chart.  At this moment, when I try to change the data type to Geo, let say Country or Zip code or City, it says : "Sorry [TableName] is a system table in this workspace. You cannot modify its design" I was told by Zoho Analytics support to get in touch with Zoho CRM to change the field type, but that has nothing to do with data source... it is related to mapping in the Zoho CRM connector.

• Create Invoice API returns {"code":4,"message":"Invalid value passed for JSONString"}?

  https://books.zoho.com/api/v3/invoices? Why do I get a {"code":4,"message":"Invalid value passed for JSONString"}? { "customer_id": "1305319000000146080", "contact_persons": ["1305319000000146082"], "invoice_number": "INV-00005", "reference_number": "123459898",

• Zoho MarketingHub will not connect to Zoho CRM

  I would like to connect my Zoho CRM to Zoho MarketingHub.  Settings > Integration > Apps I see that Zoho CRM says "Not Connected" I click on connect, and get the error message "Organization already integrated." Any ideas how to fix?

• ghost Email, seriously

  Please see the attached Email image. I get this at times, there does not appear to be a reason for it. I am not able to read what was (or maybe is) in the Email and I get no chance to delete it. I can x out but it comes back when I log back on. Please

• Very Slow Typing on CRM

  I'm having a very unusual issue with Zoho CRM while typing in the application. The response time for characters to appear is seconds, sometimes up to 5 or more seconds. I only have this problem with the Zoho website and no other application. I've tried

• No Way to Open "Custom Link" in Private/Incognito Mode

  We created a Custom Link for the Leads Module. We can click on the Link/URL from within a Lead record and it opens in standard browser (Google Chrome in our case) with no problems. However, if we try to open up the the URL in Private/Incognito Mode by

• Domain is not valid, e-mail is not working.

  Hi, how are you? I renewed my Wix domain a few hours ago, but my mail is still not working here. Could you please help? I have too much work to do. Thanks.

• Zoho Scripts blocks rendering of the page

  Hi there, Here are the files causing my page to load slowly: css.zohostatic.com  and bizappln.zohobookings.com How to make this script to load without blocking the rendering of the page? I have attached a screenshot for your reference. I'd be happy if

• Impossible to fetch UTM parameters of Facebook Ads Campaigns

  Hello ! I am currently working on connecting our Facebook Ads leads to Zoho CRM via Zoho Social. I have an issue when trying to fetch UTM parameters entered in the ad to Zoho CRM. So my UTM looks like this in Facebook Ads Manager : utm_source=Instabook&utm_medium=PAID&utm_campaign={{campaign.name}}&utm_content={{adset.name}}&utm_term={{ad.name}}

• More colors

  Hello, Help me understand, while working with sheets, I go to "more Colors" select a color I like and use it in my spreadsheet. However, once I close out that sheet then later reopen it, the color I selected from more colors is not there. Why and what

• Curser and typing issues

  For a few days now I have been unable to type any document. My curser does not go where I place it. Sometimes it goes above where I want it to go and other times it goes below. If I press return to start a new line, letters from the current line get deleted. It's very frustrating! I cannot select a word to check the spelling. I cannot insert the curser between the letters of a word to correct any mistakes.

• Facebook Page Post Promotions

  My Facebook Page Post Promotions are no longer appearing in the Zoho Social posts tab. How can I troubleshoot that?

• New words are written in right side in RTL

  In RTL languages, when you are writing your sentence, the new words are written on the left side of the previous word. But the way Zoho Show is working is wrong. Zoho Show is writing the new words on the right side of the previous words (like English/LTR).

• Remover Powered by Zoho

  Hello,  Im a paying customer with yearly recurring subscription, its been around 3 years. But for the first time now, Im seeing powere by Zoho at the bottom of my invoices. Please advise me on how to remove this statement as I cant have other comanies mentioned on my invoice. Thats not what im paying for. Regards Austin Joy

• Zoho Accounts: Missing secondary e-mails and mobile numbers

  Hi there, I have a problem with my Zoho account in https://accounts.zoho.com/home#profile/personal Under Email, only 2 emails are being shown (1 primary and 1 secondary). I wanted to delete the @gmail secondary, but it wont allow me, it said i need to

• Send Document with Zoho Sign - Currently down.

  Our office is unable to send our Release of Information & Service Agreement to our clients. It has been down  since this morning. Anyone else having this issue or have had this issue in the past and remember how long it took to be fixed? 

• Reverse DNS/PTR record problems

  Hello -- I am having mail delivery issues do to the lack of reverse DNS (PTR) records.  Please advise if this is related to your mail service or campaign services. I cannot determine who owns the domain. thank you 

• Unable to send message - -Reason:553 Relaying disallowed. Invalid Domain

  Hi there,  Our domain was expired, it's been 3 days after renewing domain but I'm still unable to send emails. Emails are coming in with no problem.  MX records are pointing to zoho. MX checker link below  https://mxtoolbox.com/SuperTool.aspx?action=mx%3atomo.ge&run=toolpage

• Multiple rates for projects

  HI, How can I set-up permissions so the project managers can edit the employee rates that works on projects. Rates can be different on each projects.

• No response from Zoho - Zoho Cares?! Clearly not.

  Hi Zoho, I’ve been waiting for over 4 weeks for a response from Zoho and have not had any contact! I’ve made many calls to zoho and each time get told I will receive a call back within the same day - it never happens.  Please be advised I will take this

• Sent Mail frequently not up to date in Mail app on macOS

  OS: macOS Catalina 10.15.7 Application: Apple Mail 13.4 using IMAP/SMTP I have an issue with Zoho Mail and the macOS Mail app. Below is a bulleted list summarising the problem: - My sent mailbox in the Mail app often has 67 emails missing - The 67 missing

• Hyperlinks not working for viewer during a broadcast

  The hyperlinks are not working for the viewer during my broadcast. When the viewer hovers over the hyperlink their mouse shows a little hand implying that it knows there is a hyperlink but clicking on the hyperlink does nothing. However, hyperlinks work

• Blocked due to uspicious login activity

  Hi! I've read some users having the same issue. I logged in from another country and I got blocked. Could you help me get in again? Thanks in advance!

• Invalid value passed for Email Address

  Trying to use "+" in the email address while creating a contact with contact person in the create contacts API, I am getting { code: 2, message: 'Invalid value passed for Email Address' } example - email: test+test@test.com https://www.zoho.com/books/api/v3/#Contacts_Create_a_Contact

• Page editor frozen

  Hello community, I hope you are very well. I´m having a problem a problem with my apps. I have a form with a few records, and I am trying to make a page with some indicators, so I went to the page editor, i took the "New Employees this month" Panel from

• IP blacklist

  Hello we can t send emails from this ip: 54.171.70.44 anymore. This ip is not on blacklist do you block this IP? Please help thanks

• Zoho Inventory: item pictures not shown in pdf view and pdf print on orders (PO and SO)

  All, we add pictures to items (jpg, png) which are nicely shown on the item page. When we add such an item to a purchase order and/or a sales order we see the pciture in the normal view but not when we enable the "shows as PDF": also when we print the

• Zoho Mail Desktop App stuck on loading screen

  Hi, I had been using Zoho Mail App for PC for 3-4 weeks and it had been working smoothly. However, for last 2-3 days, it has been stuck on "Loading App... <emailaddress>" screen and doesn't move beyond it. I have tried uninstalling and re-installing the

• No recibo emails

  Hola, que tal No estamos recibiendo emails, y no sabemos porque. Nos pueden ayudar? Gracias

• Cannot send mail - 'root certificate invalid'

  Suddenly (yesterday) I lost the ability to send mail from my 'phone.  Everything still works OK on the desktop though.  The error is 'root certificate invalid'.  Presumably it got corrupted or  something - how can I regenerate and reinstall it on the

• Telephony issue affecting certain users only

  Hello, We have been using Zoho for our company and have an issue with Telephony.  Although integrated, the user gets an error message when trying to troubleshoot by trying to access "Telephony" in Zoho.  When test calls are placed through the CRM to a

• Zoho sheets not loading

  When I try to open certain sheets from the list of zoho sheets I have few that will work perfectly whilw others will end up in a blank white screen.

• Problem with login into zoho bigin for new paid user

  Hi! Yesterday we bought lisenes of zoho bigin and started inviting new users.  No one of our managers could not login into the system. When they log in, the program writes that they should try after some time or write to support zoho. Please help!

• accounts mapped to "Shipping Charges", "Adjustment," "Shipping Cost," and "Discount" fields

  I wish we were allowed to choose which Chart of Account accounts were mapped to the "Shipping Charges" and "Adjustment" fields on Invoices and to the "Shipping Cost" and "Discount" fields on Bills.  Currently all of these fields are hardcoded to either

• Problem with custom views of the Deals and Accounts Module

  HI, From what I've seen, apparently it is not possible to sync a custom view of the Deals and Accounts module  (which is exactly what I need). Do you know how can I solve this problem? Thank you in advance,

• Restaurer une sauvegarde Zoho CRM dans ... Zoho CRM

  bonjour, commenter Restaurer une sauvegarde Zoho CRM dans ... Zoho CRM, lorsque je v dans configuration pour importer les fichiers de sauvegarde que je viens de faire on me propose de migrer des données que depuis un autre crm ??? merci 

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