• Error Occurred. We are sorry for the inconvenience...

  I just opened an account and started a sample app and upon doing so, have continually received the following message. Error Occurred.  We are sorry for the inconvenience.  Please try after some time or refresh the page and try again. I have refreshed and even deleted the app and recreated from scratch but continue to get the same error.  I would like to evaluate this application for a non-profit and it appears we might be able to make it work but first impression has not been good.  Hopefully there

• Sender Blocked

   Dear Zoho Team, Recently I tried to send email to more than 40 receipients. Since then I'm not able to send emails to anyone and all my emails getting bounced with an error message "Sender Address Blocked". I think my accont is blocked. Can you please unblock me? Thnaks in advance, Vinoth

• assignUserInProfile is returning error 'user is not valid'

  Hi, Can anyone help with this error. I am using assignUserProfile in a Form for the customer to add Users to their App. However, it is returning the same error 'user is not valid'. I have set the output as a variable to capture in a Form field TXT_profile, but clearly it captures nothing. var = thisapp.permissions.assignUserInProfile(input.New_user,"Write",TRUE); TXT_profile = var; I have tested in both Stage and Production environments and its the same problem. I am not a seasoned programmer, so

• "Incorrect CNAME mapping found"

  Hi, We're trying to use a custom domain on zoho forms.  I've followed the instructions for creating the CNAME record (attached) but it just says it's incorrect. Can someone walk me through this please? Thank you

• Invoice billing_address and shipping_address are empty when using custom button

  I have created a custom button in books for invoices, and there is the parameter invoice as map. However, the billing and shipping adresses are empty when executing: info invoice.get("billing_address"); info invoice.get("shipping_address"); Output: {"zip":"","country":"","address":"","city":"","phone":"","attention":"","street2":"","state":"","fax":""}

• Project Status Changes Affect Multiple Layouts

  Well that was a fun couple hours.  We have 60-100 ongoing projects at any one time and Project Status is a critical way for us to tell where things are at in our pipeline.  I hopped on Projects to get current status for a customer, and  saw several statuses

• Pepipost to Zoho Mail Security "Plain"

  if I send any email from Pepipost (https://pepipost.com/) to Zoho Mail all of the email arrives as plain text not TLS. Previously I used API method and currently using SMTP method (Port 25, Encryption TLS) but both have this issue. If I send any email

• Agent not receiving notification on comment made by customer

  I have turned on notifications on Adding/Editing/Deleting a comment. When agent makes a comment, the customer gets a notification. But when the customer comments, the agent is not getting a notification. Agent gets notification only when the customer

• Sure Payroll Integration Problem

  There's a problem with the integration link given by Business Online Payroll (which is powered by Sure Payroll) for integrating with Zoho Books. The link they give ends up with a Zoho Invalid Redirect URI error page that states "Redirect URI passed does

• Automate email goes into spam

  Dear Zoho Team, I have created a web form and integrate it into my website. But whenever the user fills data and submits the form. I have automated the thanks you email message to that user. But that email goes into SPAM. please help me to fix this .

• Smart URL domain verification stuck on: "Verifying... Your domain is being verified"

  I've added the info to our domain to verify for the smart URL on MarketingHub, but the domain verificaitio is stuck on a page that just says: "Verifying... Your domain is being verified" I've left it running for 20 minutes and still no luck on verification.

• New User Create Error

  The email address you have entered belongs to a different deployment/region. Please contact support@zohoaccounts.com for assistance. ​

• Why we cant select muti reviewer in zoho people continuous review

  Hi, In zoho people continuous reviews option there is no way to select a multi reviewer and this thing is creating a problem for us. We really like the continuous review feature but the only thing is that it only supports one level reviewer. Like every

• Date format error

  Hi, How to resolve the the date format in the  imported csv file. I have tried all the formats, but its showing error in all the formats.

• TTFB extremely slow in New Zealand last 2 days or so.

  Accessing Zoho Mail from my desktop browser has become intolerably slow in the last couple days from New Zealand. TTFB for opening a single mail 8 seconds or more.  TTFB for opening a folder similar, Very annoying.

• Connecting Instagram profile

  Hello,  We are having an issue connecting a client's Instagram profile to Zoho Social. When the connection pulls up FB to verify the account, the Instagram does not appear as one of the profiles to select, despite the client's FB and Insta profiles being

• Problems Associated With Zoho

  Zoho is not loading pages at all. Just red lines going across the page on my Zoho system. Emails just keep saying sending as a circle goes round and round. I have cleared out my history and cache... I am sick of being told to do that by Zoho Customer

• Background Picture in Record Templates

  Hey, I´m facing the problem that my inserted background picture is not stretched correct to fill the complete background of the record template. The size of the paper and my exported image are the same but either the picture is too small or stretched

• Major concern with new builder layout

  The thing that I loved the most in the web browser builder was that everything was on the same screen. There was no need for multiple pop-ups. You have increased the amount of clicks i.e. actions that are necessary to build a form and when "properties"

• Disappearing emails

  Hello, I seem to be missing a few emails this morning. In particular, a Zoom invitation that was critically important. I am absolutely certain it was there few days ago and was not deleted. Thank you.

• Co-organizers and/or Administrator can't start Webinar

  Hello, ...since last week some Co-organizers and/or Administrator within the organization can't start a Webinar, only Host or Super-Admin can start. In settings the "Allow Co-organizers within the organization to start the webinar" is set. What's the

• Not receiving email from instagram

  Dear Zoho team, I never got email from instagram. I used my email halo@sekolahibukelinci.com for user account. Can you please help for this problem? Thank you

• One user still on trial Zoho One following conversion to membership last week

  Hi, We are a new customer, Enovate Upstream. Last week, we converted from trial to membership. One of our users still appears to be on a trial account. Hence I'm having issues adding her as the owner of apps. 

• "Update Profile" web page hangs without updating the profile

  Further to my other message about the process that gets you to the "Update Profile" web page... When I do get to the page that updates a profile, it doesn;t seem to work.  If you take a look at screen-1338, when I press the Save button, nothing changes

• OVER.......PEARTITION BU Query not working

  Hello Admin. I'm Using Partition By query in Zoho Query table below is query SELECT "Year", "Month", "1st of Month", "Zone Code", "Zone Name", "Zone Short Name", SUM("Line Total INR") OVER (PARTITION BY "Zone Code") As   'Sales Actual',              SUM("Line

• invalid data

  {     "errorCode": "INVALID_DATA",     "message": "The data is invalid due to validation restrictions",     "errors": [         {             "fieldName": "/contactId",             "errorType": "invalid",             "errorMessage": ""         },         {             "fieldName": "/departmentId",             "errorType": "invalid",             "errorMessage": ""         }     ] }

• Facebook and Linkedin Previews/Cards Not Showing Correctly

  Hi there,  ZOHO Social seems to be experiencing some issues when creating previews or a link card, when we bulk schedule our posts on Linkedin and Facebook. Previously when we scheduled posts, it would pull the image from the article itself. However, now rather than showing the featured image of the article (as it does with the Twitter Cards), it is now simply showing an image of our logo. This is obviously far less engaging. I've tried this also on Hootsuite to see if the problem is the same on

• Unable to send/receive emails - invalid recipient

  For a week now I have not been able to send or receive emails with the exception of a response to a test email I sent to myself: Original-Recipient: rfc822; jon.metric@zoho.com Final-Recipient: rfc822; jon.metric@zoho.com Status: 550 Action: failed Last-Attempt-Date:

• Webclipper (Firefox) from right click context menu issue when creating Link Card

  Hello there. I am using Zoho Notebook web clipper for Firefox and I have noticed an issue with clipping the site. For example, I am browsing Google search result and I see a link (for example: https://www.nytimes.com/2021/03/15/technology/artificial-intelligence.html)

• Cannot send emails

  This morning I've sent a number of emails using Outlook - I can see them in Zoho online Sent folder but none of them actually got sent and have a green tick box. What is going on? There were working before and now just sitting there?!

• After login I get HTTP ERROR 500

  Hello community! Hope You're all going well. I have one case I can't resolve. My domain newvoice.pl has address poczta.newvoice.pl. I wanted my agents to log to their web mail via easy address so I added CNAME record: poczta.newvoice.pl CNAME business.zoho.com.

• Recording Payment with service charge (not bank charge)

  I have frustration on recording payment for invoice.  So the process flow is I issue invoices, then customer pay to a payment platform called ExpressPay (Wechat Pay), then I have to manually record the payment. Meanwhile each payment cost 1.2% of the

• Updates to Rates Not Pulling Over from Zoho Projects

  Hi, discovered a problem with the Zoho Projects to Books integration involving billing rates for a project.  If a users rate changes mid-project but the user has already been billed, the rate does not change via the integration to Zoho Books.  This causes

• Zoho CRM New Module Entry not triggering anything in DeBug for custom module

  Hi I'm trying to set up a Flow for a Zoho CRM New Module Entry in a custom CRM module. When I test it in DeBug nothing gets triggered, even though I can see the new entry in the module in question. Why would this be?

• "Organization is already integrated" when trying to integrate MH with Zoho CRM

  I've disabled the sync between Campaigns and CRM from Campaigns (despite over a year ago reading that we'd eventually be able to sync Campaigns and Marketing Hub to CRM). So, there are no active syncs in Campaigns, but when I try to integrate / sync Marketing

• Mudei meu servidor DNS e não estou recebendo email de de quem usa provedor hostgator, outros provedores recebo normal

  Mudei meu servidor DNS e não estou recebendo email de quem usa provedor hostgator, outros provedores recebo normal. Estou usando os DNS do Registro.br e após a mudança que me manda email e que seja do provedor Hostgator a messsagem está voltando, segue

• Tasks in Zoho Mail are not emailing reminders

  Just noticed Tasks are no longer emailing reminders when we tell it to. Tested on the client and the browser versions. Notifications still work, but emails reminders do not. Also, the task times are changing on their own.

• Cannot view or download attachments.

  Since this morning I have been unable to download or view any attachments using the web viewer, when trying to preview an attachment the backend server seemingly doesn't respond: zmdownload-accl.zoho.com didn’t send any data. When viewed using the android

• Zoho mail

  Hi Please see below issue, Any suggestions? ----- Transcript of session follows ----- ... while talking to mx.zoho.com.: >>> DATA <<< 554 5.2.3 MailPolicy violation Error delivering to mailboxes 554 5.0.0 Service unavailable Reporting-MTA: dns; venus-app-lb-1964515562.us-east-1.elb.amazonaws.com

• MSMTP Config

  Wow, having moved to zoho last night I am immediately regretting this. Things are just so hidden away and abstracted. How many settings panels do you actually need? Something really simple like setting up msmtp to send emails is so frustrating with this

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