• Bug report: host not correctly copied from Gcal

  Hi, I've encountered a bug with the google calendar / zoho calendar sycn. It looks like the host of the event in the google calendar is not always correctly imported to Zoho. Situation: External user (microsoft teams) invites internal user (google calendar)

• Zoho Creator | Panel not saving after editing keeps on loading.

• searchRecords API method does not work properly.

  Hello. I have encountered  a problem while integrating Zoho CRM. Please find the details below. After inserting a new record into my custom module it cannot be found via searchRecords API method. The structure of the request URL is the following: https://crm.zoho.com/crm/private/xml/CustomModule3/searchRecords?authtoken=MY_TOKEN&scope=crmapi&criteria=(Email:emailtest@mail.com)

• Token Expire

  Hi Zoho Support Team, We use CloudTalk for our call services, and recently we encountered an issue where data from CloudTalk is not transferring to Zoho CRM. After investigating, CloudTalk informed us that the problem occurred due to an expired token

• list.contains(object) returns null instead of false when list is assigned to null

  Consider the following code: list1 = list(); list1 = null; info list1.contains(1); Info returns: null (see attached screenshot) According to the documentation of List.contains(), the only possible return values of List.contains() are true and false. But

• Qatar TRN

  Companies from Qatar have 10-digits TRN, but Zoho allows to enter only 15-gigits TRN even if customer's country is set to Qatar.

• Webinar Recordings Stuck on Processing

  Completed a webinar on Wednesday 23rd October and it's still stuck on 'processing' under Webinar - Files - Recordings. The only option available is to delete it which, really, I don't want to do. Is this a known issue with a fix?

• unblock account ID: 853888495

  Dear ZOHO, email accounts on the domain @fastretail.uz have been blocked since this morning Zoho User ID: 853888495. Could you please send the invoice we need to pay along with the response to globalmaketing8000@gmail.com as soon as possible? This is

• Emails sent to recipients spam/junk (SPF enabled, DKIM?)

  Dear Zoho team, I have just created an account with you and am now testing a newly formed email (whether it ends up in the recipients junk folder or not) At the moment both the SPF and DKIM are shown as 'green' under the Domains tab in the Admin console,

• Urgent Issue!!!!!!!! : "You are not authorized to access this resource."

  Hi support team. Thanks for your api service. When I call the "Call Search API" of the zoho desk API In order to call this api, I added these "Desk.activities.calls.READ , Desk.activities.READ , Desk.calls.READ" into the scpe. Other apis works well. How

• Not able to SEARCH CONTACT over DESK API

  I am trying to use search contacts over the api, using the endpoint https://desk.zoho.com/api/v1/contacts/search is returned the error  { "errorCode": "FORBIDDEN", "message": "You are not authorized to access this resource." } I tried to use AuthToken authentication and also the OAuth with the following SCOPES: Desk.search.READ , Desk.contacts.READ, both returned the error above, but only for the Search resource, any other resource is working fine, I can create Contacts, create Tickets, etc. any

• Your SPF records are way too big

  It is my understanding that we have to add "include:zohocrm.com include:zcsend.net" to our domain's SPF record in order for all Zoho services to work. Is this correct? SPF records have a hard limit of 10 DNS lookups.  When we add zohocrm.com to our domain's SPF record, that causes 9 DNS queries alone!  For proof, look at this SPF tester site (it shows 8 lookups, which doesn't include the first one):   https://dmarcian.com/spf-survey/zohocrm.com I strongly request that you reduce your SPF record down

• I created customize formula column in Zoho books

  I created customize formula column successfully in Zoho books (Item Master). The customize formula column I want to add into items line total while I create the quotation/ estimate or invoices. I selected show customize formula column in all PDFs, but

• COQL datetime filtering

  Have module in Sandbox, which I need to fetch with datetime filtering. Using COQL, but having error and I sure did all wright but its not work. What did I wrong queryMap = Map(); queryMap.put("select_query","select id,rate from Rates where Partner = "

• Credit Limit Exceeded in Zia

  When I enter any word, sentence, phrase... anything into the AI Bot question box, the only "answer" I get it is "Credit Limit Exceeded." I'm using a paid version. I cannot even search a single word. It gives the same reply. What credits?

• Daytime saving timezones messing up writer pdf

  Hi, I need help for something I can't figure out. I created a Form to collect datas and it is set up with my current Daylight Saving Time (GMT-3). This form generates a contract (pdf Writer) with dates from an event that will be held in 4 months from

• Search API not working - returns 204 for existing lead

  Hi, I'm trying to run query https://www.zohoapis.com/crm/v2/Leads/search?criteria=((Linkedin_URL:starts_with:/dmitry-dubovets-1a70ba51)) But always getting 204 status code. This lead definitely exists https://crm.zoho.com/crm/org735550303/tab/Leads/

• Projects API GET associated tasks

  I have trouble with the request to the following endpoint: https://www.zoho.com/projects/help/rest-api/bugs-api.html#alink9 For a correct portalID, projectID and bugID (id_string) I get the following response from the server: This looks nothing like the

• DRE Connectors

  When I go to Filters in Zoho mail to create a custom function, I have to create a DRE connection to zoho mail itself. But when I go this tab I get an error message saying "User is not associated to the Org" I have tried setting up a Connector through

• Zoho license.

  I have an issue with my Zoho license. I have the Standard plan, which states I can create up to 10 departments, but I'm only able to create one; it doesn’t allow me to create more. What can I do to resolve this?

• How to generate AWS Signature through Deluge task

  Hello Everyone,       How to generate AWS Signature key through Zoho Deluge Task. Is there possible in Zoho? Else please do it... Thank You !!! Regards, Subash S | CubeYogi

• Chat with Expert Button

  Your chat with expert button is not working!!! Due to the limitations in your system, I am unable to make the necessary adjustments for the accounts.

• Workflow Logs for custom functions no longer showing info statements

  A few days ago I noticed that the Workflow Logs in Zoho Books for custom functions are no longer displaying any of the info statements from the function. This has made debugging rather difficult when a function fails or is behaving unexpectedly. The only

• Inventory API - Create Contact throwing error JSON is not well formed

  My Post parameter is : JSONString={"contact_name": "Test","contact_type": "customer","gst_treatment": "business_none","gst_no": "","billing_address": { "country": "India" },"shipping_address": { "country": "India" },"contact_persons": { "phone": "123123123","is_primary_contact":

• API error code "NO_CRM_ACCOUNT"

  Can anyone tell me what this error code means? { "code": "NO_CRM_ACCOUNT", "details": {}, "message": "The token does not bind to any CRM account. Generate new organization specific token.", "status": "error" } I can't find any information on what may

• The token does not bind to any CRM account. Generate new organization specific token.

  Started getting the error today. Refreshing the token doesn't help. {"code":"NO_CRM_ACCOUNT","details":{},"message":"The token does not bind to any CRM account. Generate new organization specific token.","status":"error"}

• Issue with Fetching Data from Zoho Creator using Custom Outlook Add-in

  Hi Team, I am encountering an issue while trying to fetch data from Zoho Creator in a custom Outlook add-in. The goal is to retrieve origin and destination information from a specific report, but I'm facing CORS-related errors and failed requests. Error:

• The token does not bind to any CRM account

  I have created a sandbox and I am trying to push products and the thing is that for Production everything is working but in the sandbox {"code":"NO_CRM_ACCOUNT","details":{},"message":"The token does not bind to any CRM account. Generate new organization

• Zoho Creator Widget Update record error 401

  This is a widget project, I try to update record.value1 with a popup page, I can fetch data from ZOHO.CREATOR.API.getRecordById but when I try to update record, it show 401 error code with { "status": 401, "statusText": "error", "responseText": "{\"code\":2945,\"description\":\"EXTRA_KEY_FOUND_IN_JSON\"}"

• mail hatası veriyor

  Merhabalar, Mailimde 550 5.4.6 Unusual sending activity detected. Please try after sometime. <a href=https://www.zoho.com/mail/help/usage-policy.html target=_blank>Learn more.</a> bu hata ile karşılaşıyorum yardımcı olur musunuz? İyi Günler

• Cannot send email with attachment

  One of our employees gets the following error when trying to send an email with attachments. Unable to scan for virus She is using Microsoft Edge. I tried the same on my computer and it worked fine. How do I fix her?

• Unable to scan to Virus by attachment 15-10-2024

  I am writing to report a recurring issue with the attachment scanning feature in Zoho Mail. It appears that the system is unable to scan all attachments consistently, which could potentially compromise our data security. I would appreciate your immediate

• Block Duplicate Phone Numbers?

  We provide more phone support than we do email support. As a result, we do not collect many email addresses. Desk prevents duplicate contacts by checking email only. We need to check for duplicate phone numbers also. A solution we found is the following

• Can the Time Added Successfully notification be moved or disabled when saving Ticket Information in Zoho Desk?

  Currently, the notification obscures other buttons such as the Comment and More Actions buttons. This notification eventually goes away but causes slowness in ticket creation due to this notification.

• How to Bulk update item categories

  I try to bulk update my items sub and main category. For that I exported all items as xlsx file and updated the cells with the existing names. While importing the edited xlsx file the error-message "Illegal value specified for a Dropdown field: A-1A"

• Blurry images when exported into excel

  Hi there, I have an issue with some photos being blurry when exported to excel. Is there anyway to fix this?

• We are unable to integrate Zoho MA with Zoho CRM due to an error message being displayed

  We are using the Zoho One version and would like to integrate both tools. However, during the integration process, an error message appears stating 'This account is already integrated,' although we do not have Zoho CRM integrated with Marketing Automation.

• Workflow auto-assigns ticket without being asked to

  To prevent ALL tickets from being replied to on create, we have disabled that notification, and replaced it with a workflow. The workflow criteria checks the sender, and then sends an auto-reply that the ticket was created. However, we have 2 huge issues

• true and false invertion in my script ?!

  In the following script to send emails, the true and false condition seem to work inverted. The emails with "false" condition receive email when "true" is in the script, vice versa. Any explanation ? CourrielFerme = "info@fermerondine.com"; Demain = zoho.currentdate.addDay(0);

• Zoho Projects App Inaccessible for Over 5 Days

  For over five days, I have been unable to access the application, and despite reaching out to Zoho support, the problem remains unresolved. Ticket ## 107098157 ## This situation has significantly impacted my productivity, as I rely on the app for managing

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