• Quotes - Products - Discount percentage does not work

    Team, I have a layout in Quotes with Products to estimate the budget The thing here is that I've added Discounts to the grand-total (that works fine) and also possible per line. This one does not work: everytime i choose a product, and select the price
  • Bakstage to crm is hanging

    Synced backstage with crm campaign. Got the correct license but when we go to crm the campaign is there but just hangs. Unable to add contacts and not fully loading
  • COGS not shown in P&L

    Hello, my name is Lucas. I have a wholesale phone case company. I import products from China to my country. The issue I was havaing is to have my Cost Of Good Solds in P&L, because when I run the report they only show me how much I spend in goods, shipping
  • How to Maintain Column Order When Exporting DataSets from DataPrep

    I have a daily scheduled export of a Dataset that absolutely must maintain a consistent column order. However, I'm finding that the exported column order changes from time to time which breaks the pipeline upstream. Is there some method of ensuring that
  • Cannot edit some items, get error that transaction has been reconciled

    Im posting this here as i hope someone knows how to handle, as i opened a few suppport tickets with no clear response what to do. We have some items that we have to edit the beginning balance or value on. These are items with no associated transactions
  • Formatting changes don't trigger a save in Knowledge base and Save As Draft doesn't actually save anything

    Recently came across this issue While going through some documents and fixing some formatting issues like bolding some words, changing the list options such as bullets or numbering doesn't trigger a "change" and thus the document doesn't auto save. The
  • Web Tab - New "Minimize" Banner Covers Up Website Functionality

    The new "minimize" banner for websites opened in a Web Tab covers up any functionality of the website opened in the Web Tab that happens to fall underneath that banner. This is a real problem in some cases. For example, one of my Creator apps has an interstitial
  • Subforms are great but... not available on mobile devices & other issues

    Subforms are a great addition however there are some major issues with them. 1. They do not show on the mobile app. We have a team of sales people who can't access... causes big issues. 2. You can't filter by items on a subform. EG: Contacts with a subform of courses. I'd like to view all contacts and filter by a course name. Not possible.  3. Relating one subform to another subform and syncing is very difficult. It can be done when adding a subform row but unknown if it can be done when removing
  • Zoho text editor sucks.

    I've been in charge of managing and maintaining all Zoho products across all departments in our organization and everything for the most part is fine but one thing I can't stand is the text editor. Everytime I try to edit text, I get weird glitches and
  • Creating and working with reports - Knowledge Base

    Hi ZOHO Teams Here is missing an article I think. Knowledge Base CRM Analytics and Dashboards Reports Create/Edit reports Ropic: Creating and working with reports Regards, Kochnik
  • Zoho meeting API Integration

    While calling Authorization Grant api for code, we got as invalid auth scope error. We are using the below link to get code https://accounts.zoho.in/oauth/v2/auth?response_type=code&client_id=1000.CF3633Y1FKCSAGRXSZE7M210RUKVVP&scope=ZohoMeeting.mee
  • Champ texte disponible sur Firefox mais pas sur Chrome

    Bonjour, Dans mon application Creator, j'ai ajouté un blueprint me permettant de changer le statut d'un ticket, lors de ce changement, on peut ajouter un message personnalisé qui sera envoyé par mail à la personne ayant ouvert le ticket. Or, cette option
  • Major Confidentiality and Data Management Issues in Zoho Recruit Client Portal

    Hello everyone, We've encountered some significant security and functionality concerns with Zoho Recruit's Client Portal, specifically due to its reliance on the Candidate module rather than the Application module. Here's a summary of the issues we've
  • Target lines missing on CRM dashboards

    Since the 1st of October the target lines have disappeared from our charts on dashboards. We are using "Target Meter: Multiple Bar". Is this a bug that has been introduced in an update?
  • Failed to send test email. Please try again later.

    For the last two days, all the emails we want to test before sending are giving us this "Failed to send test email. Please try again later." error message.  How can this be fixed?
  • Email Template Builder: Cannot Change Color Of Bullets Or Numbers

    Just wanted to share a bug I found in the Email Template editor: if you use a bullet list or a numbered list, the color of the numbers or the bullets does not change when you change the text color. It's particularly painful when you use a dark background
  • Unable to Star Ticket List Views

    I currently have 9 ticket list views "starred." I had 12 starred a few days ago, but while trying to troubleshoot this issue, I removed some lists I felt I could do without. Whenever I click on the star from a ticket list view to add the view to my starred
  • ASAP SDK for React Native - Android

    Hi, I need to integrate ASAP SDK into my react native application, I'm following your tutorials, on iOS it works ok, but on Android I get the error Failed to resolve: com.zoho.desk:asapsdk:4.0_BETA-01 Please I would appreciate it if you could help me
  • Slowness

    Hi I am facing issues of slowness
  • Unable to fetch signup forms on wordpress

    Hi I have signed up for zoho campaign and am trying to add signup forms to my website. I have created and published two forms on zoho campaign. I am using the zoho campaign wordpress pl/ugin on my website but whenever I try to fetch signup forms, I get
  • Zoho Books EU slowness

    Hi, My users complains about Zoho Books slowness. We're using EU datacenters. Base on status.zoho.eu portal, we can see the time response is about 3.5 secondes. We also can see the time is worst since end of June. For comparaison, the others Zoho EU applications
  • No background for video recordings, no playback speed, can't even playback longer recordings - have to download…

    Hi. We utilize heavily video messages on Slack, but wanted to migrate to Cliq with Zoho One, however very basic yet very frequently used feature is missing: backgrounds for video recordings and playback speed. We were not happy with Slack's 5 minute limits
  • Email template character limit issue. Zoho Template Editor creates a lot of redundant code

    Hi I created a Leads Email Template with the new Zoho template tool for my Leads, since you offer NO WAY to clone the same template to use with Contacts I had to copy the HTML code at the Send email window from one of my Test leads. So, I copied that
  • Zoho Mail and Mailjet

    I use Mailjet to send my newsletter emails and these are sent normally to all sides except my corporate emails (which I manage with Zoho Mail) I contacted Mailjet to know the reason for this and they told me that I had to add domain and mail to Zoho's white list so I can receive them, I did it and it did not work. I'm here to know that I have to enable in zoho mail to receive my emails sent by Mailjet through my domain that is the same as that of my emails. Before using Mailjet could receive my emails
  • Custom Return Path | Permanent failure :invalid-sender

    Dear community, I configured the customer return path by adding the CNAME for "zcmp" in my domain (CloudFlare, proxy mode disabled). The campains UI marked the configuration as valid/checked and I moved on to prepare an email campain. From the last campain
  • Missing Footer

    I no longer have access to the footer. Since last week, my footer has completely disappeared. It is therefore impossible for me to find it and personalize it in the site builder.
  • Calls are overwriting fields information

    I have this problem : when a customer calls the service line tracked by Call Tracking Metrics, the existing lead information is updated. How can I prevent certain fields in the lead record from being overwritten, regardless of the source (e.g., phone
  • Cannot Change TeamInbox Send From Name

    I have setup a sender address correctly including with smtp relay. When I send from that address inside of teaminbox my own personal name still appears as the sender in the inbox to the receiver. It does come from the sender email address setup in teaminbox
  • Link an email message to a Potential

    I am looking for a way to 1. Link specific emails to potentials using a subject line reference id that would be unique to that potential. Our loan origination platform allows us some functionality if we cc and email to a specific Email And that subject
  • Java SDK 7 giving error invalid token

    Zoho CRM Java SDK 7 we are using to develop our application. But facing issues while creating basic class for creaitng record some or the other issue with token. with a valid access token also it would give as invalid token error. or else OAUTH_SCOPE_MISMATCH","message":"invalid
  • zmdownload-accl.zoho.com infected with URL:Blacklist

    When I try to download an email attachment my antivirus software (Avast Business Antivirus Pro) is blocking the connection and displays the following message: We've safely aborted connection on zmdownload-accl.zoho.com because it was infected with URL:Blacklist
  • Zoho books: create invoice contact persons issue

    Hello, I am using make.com to create an automation for creating invoices. I'm using create invoice module but getting this error for Contact Persons fields "Invalid URL Passed". What is the issue? Any help would be appreciated.
  • Android app crashes when viewing Version History and Top Bar turns grey when app launches

    As the title says, there are two problems with the Android app. The former is a new bug that came with the recent update, and the latter is an ongoing minor problem that I thought would get fixed from the update. So yeah, when I try to view my note history,
  • SPF failing for Custom Return Path

    I created a Custom Return Path and added the CNAME record to my DNS server. The problem is that SPF is failing for the custom return path. I have "include:one.zoho.eu" in my SPF record which should cover all Zoho services, but apparently it doesn't include
  • I need assistance with this pop-up I have stumbled across: Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked.

    Hey, I'm experiencing this issue when sending emails. It blocks me from sending emails out to my customers and personal friends. Just was wondering how I can resolve this.
  • getting error 500 for Zoho mail

    I just signed up for Zoho mail (Paid) and i cant login to it. I keep getting an error message: This page isn’t working right now mail.zoho.com.au can't currently handle this request. HTTP ERROR 500 Refresh
  • Mails not received.

    I can't able to receive mails from my clients.
  • Not receiving mails from other. only receiving some mails.

    I am not receiving mails from my clients. Receiving some personal mails from gmail account but not from my clients.
  • signupconfirm links not working

    Hi, I'm trying to add an email address to my account. I receive the email and click the link, but jsut get a blank screen, I've tried with multiple browsers and in incognito mode, but it's the same result. https://accounts.zoho.com/signupconfirm?digest=AC-PQJGTcugb5roD0VRKtlO06WVg
  • Zoho Books

    In zoho books I built PDF template for Quotations / Estimates I want to arrange the format , I want move the columns according to my requirement , In my requirement I want place the quantity column after the item name, Please check the attached same quotation
  • Next Page