In Desk we are using information held in CRM to populate client information. However, in the Help Centre, under Manage profile, a client has the ability to Edit Profile. Is there a way to hide this button as I would not want them updating information here that will keep getting overwritten by CRM.
Our business process is to contact the relevant team to update CRM information, and for a client to think they are following the correct process to update their information via the Help Centre will be confusing and frustrating for them.
Many thanks Kim :)