Now the report is
ID Session |
Service Support Specialist |
Date and time |
D uration |
Feb 18, 2015 16:01 |
1 min |
It is better to show service support specialists NIKNAME or Name in Service Support Specialist field, where e-mail is reflected
It is more logical to add the Name field in the part Organization management, which should be filled while creating the user (Service Support Specialist) and in the future to add this field (field Name) to the connection session report
If you make a connection session report you will see:
Session information |
|
ID Session |
437033790 |
S tart date |
Feb 18, 2015 16:01 |
Information about the participant
Member 1 (Service Support Specialist) |
|||
S tart date |
Feb 18, 2015 16:01 |
||
IP- address |
172.31.255.71 |
D uration |
1 min |
For getting a full report and issuing an invoice to a client we also need to get information about who made the connection but not only who initiated this connection. Here is an example of the report we need:
Session information |
|
ID Session |
437033790 |
S tart date |
Feb 18, 2015 16:01 |
Information about the participant
Member 1 (Service Support Specialist) |
|||
Specialist name |
Aleksandr Brachkov |
S tart date |
Feb 18, 2015 16:01 |
IP- address |
172.31.255.71 |
D uration |
1 mins |
Member 2 ( Customer ) |
|||
Computer name |
S tart date |
Feb 18, 2015 16:01 |
|
IP- address |
172.31.255.71 |
D uration |
1 mins |