Data Import within Zoho Desk has a new interface, improved field mapping, and more!
Hello, Enterprise Support Community!
Most organizations maintain a secure data repository for internal use and reference. When it becomes necessary to import that data into an application, it’s crucial to prevent data loss or duplication to ensure a clean and well-organized database.
To support this, we’ve redesigned the data import process to improve accuracy in field alignment and ensure that every column in the uploaded file is properly mapped to the corresponding Desk fields before the import begins.
Streamlined Import Steps
Importing data is now more guided and detailed—from selecting multiple modules to mapping fields with clearer steps and improved instructions at every stage—it is now simpler to validate and manage imports.
User can now review and validate every mapping detail before proceeding:
- Field in File: Displays the column names contained in the first row of data in the uploaded file, which helps identify the data source for each field.
- Desk Fields: Shows the corresponding field names in Zoho Desk, ensuring that each imported data point lands in the right place.
- Field Format: Allows users to set formatting for data in a field, especially dates and times, for consistency after import.
- Sample Data from File: Displays real examples from the second and third rows of import file, letting a user verify that each mapping and data format looks correct before importing.
Example of uploading a file below :
Example of multi module mapping below :
Example of new field mapping with sample data from file being displayed :
Import History
The Import History page shows every a record of the imported files in one place along with the following details:
- Import ID, module name, and import stage
- Import status (In Progress, Success, Failed, Waiting)
- Imported by and imported time
Additional capabilities
- Add data to existing imports: New records can be added to a completed import using the same module and field mappings. No need to start over; Desk automatically applies the previous mapping setup for continuity.
- Revert imports: Undo imported data in just one click. If users have added data multiple times (e.g., Add Data 1, Add Data 2), reverting will remove only the latest addition.
- Detailed error logs: Identify why an import failed in the new Error Logs section lists so the users can correct and re-import without repeating previous errors.
Points to remember
- Add Data is available only if the original import was successful.
- A user cannot modify mappings while adding data as it follows the original import setup.
- Unsupported file types (.xls, .pdf, etc.) will be automatically separated under Unsupported Files.
Availability : The new interface for import is now available in all data centers. For more details, please refer to the help document.
If you have any questions or concerns, feel free to leave a comment below or email us using your dedicated support address. We are always happy to help!
Sincerely,
The Zoho Enterprise Support Team
