We're just in the process of evaluating various help desk software alternatives and Zoho is looking pretty good to us at the moment.

Our set up is a bit strange and I was wondering if this is possible.

We have one tech who looks after multiple businesses (departments). I would like to know if it is possible for us to set up an e-mail signature based on the department that the ticket is in.

For example, tech1 is able to respond to tickets in department1 and department2.

When he replies to tickets in department1, can he have a different e-mail signature automatically added than if he responded to tickets in department2?

Kind regards

James