Hi Zoho Community,

I'm working with my company to create an Engineering Change Order/Request (ECO/ECR) process where engineers can internally create tickets for changes in a product that must be reviewed, approved and implemented by people or teams in the company.  I'm using Blueprint to create statuses and transitions for the various ticket states as the ECO is being processed, but it continually seems like Tickets aren't a good way to build an ECO process.

My question is:  Does anyone have experience with building an ECO process within Zoho Desk and specifically with tickets, and if so, does anyone have an example that works?  Is there a better application I could be using to accomplish this.

It may also be beneficial for me to give a more in-depth explanation of the processes that I intent the Blueprint to use, but I'll wait on that until I see what feedback I can get from this specific question

Thanks!

Ben