I'm testing Zoho Desk at the moment ant noticed some very annoying with the emails that go back and forth, the email headers are always included on the conversation in the web interface and the customer also receives emails with these readers showing up on replied.

This makes the reply email ticket from zoho look ugly, plus it is a lot ov useless visual poluttion. I'm testing Zendesk for example and it removes all this non necessary information and you receive an email with a nice and clear summary of the conversation on each email, veyr easy to understand.

Is this some sort of feature missing, miss configuration or just the normal behaviour of zoho desk?