Hi everyone,

I’m trying to understand how to handle a situation where a customer changes their company domain.

In our setup, users authenticate via SAML, so when the domain changes, the SAML system treats them as a new user. However, in Zoho Desk, I’d like to disconnect the old email and link the new one to the same Desk user, so the person keeps access to their existing tickets and history.

Is there a way to achieve this — maybe through an API call, or some customization within Zoho Desk?
Basically, I’d like to know what options exist to “relink” a user who changes their email/domain, without losing their data.

Thanks in advance for any advice or examples!