Hi there, 

We are launching a new ecommerce website next month and I want to use Zoho CRM to be our central hub of customer data with a range of Saas tools populating the profiles. I plan to use Zapier to integrate most of the tools and am in the process of working out exactly what information I can import into Zoho. 

I can find answers to some of the questions quite easily (and have indicated these with a  YES! after) but other of the other actions I want to create are still grey areas, indicated by  ???. If anyone has the time and experience of doing something similar, I would be SO GRATEFUL if you could just indicate after each action whether it is possible or not. 

Magento

- Each time a new customer creates an account and makes a sale, both the account name/email and the details of the transaction are added to Zoho YES!

- Each time an existing contact (imported through Mailchimp for instance) makes a sale, it populates the existing profile ???

- Each time a customer requests and exchange or refund, it updates the profile ???

- Importing the sales data from magento also allows you to see the product and quantity ???

Mailchimp

- Create a contact when someone creates a website login (YES!)

- Update that profile with each newsletter they receive ???

- Stats for that particular user open rate, location etc ???

- Update the profile when the user unsubcribes (YES)

Zendesk

- create a new contact when a new potential customer interacts with customer support   (YES)

- update the customer profile, created from a different Saas integration, with details of new tickets ???

- update when exchanges occur with our customer support ???

- update when our user and csr interact over zendesk chat ???

There are a few other Saas tools that I plan to use but these are the main ones that I require to get a full view of the customer. 

Thank you soooo much in advance if you can answer any of the above questions. 

Clare