Hi,

I received an email advising me to update MX records for Zoho mail. Is it legitimate?

Thanks,

Nelson.

Dear Admin,

You may know that your domain (eg, yourcompany.com) has an MX record that points to an email server configured to process email for your domain. We have noticed that some of our customers have used Zoho IP address (instead of DNS server name) in their MX records to specify the mail server. This is NOT recommended practice.

Vendors will sometimes change IP addresses for number of valid reasons. One of them is security so that specific IP addresses do not become targets for cyber criminals. When IP addresses change, your MX record will point to a nonexistent server and your mail will no longer work.

Zoho changed its IP addresses this week and this could be impacting your email, if your MX records were wrongly set up this way.

This issue can be easily resolved by using a DNS mail server name (that represents the Zoho mail server, whatever be its IP address) in your MX record. This will automatically be redirected to the right address for you.

Please update your MX record as below:

For more information refer here.

Thanks!
Zoho Mail Admin Team