Just added a new user and they can send e-mails but not receive them

Just added a new user and they can send e-mails but not receive them

Hi all,

I'm using the free 15 day trial of CRM and trying to configure my first new user. Everything's gone well apart from the e-mail side of things for the new user - the new user can send e-mails but doesn't receive the reply. If I check on the main admin system I can see the reply fine so I know it's there. In fact the new user can't see any of the existing replies either - only all the sent e-mails - no replies.

When I click onto the e-mail tab on the new users screen it shows the following message:-

Zoho Mail Application is Disabled !

Your Zoho Mail Account has been disabled.Please contact your administrator for further support


Admin Users

Please follow the below steps to add Zoho Mail Application:
  1. Click Control Panel » Applications » Basic Apps » Add Apps
  2. Select Email from the list and click Ok.


I've checked everything I can think of and it all looks ok to me.


Does anyone else have any experience or advice with this problem?

Any help greatly appreciated, thank you in advance.