Keeping Track of Email Threads

Keeping Track of Email Threads

Hi,

Z CRM is great for tracking all the activities one would want to track whilst qualifying leads, converting to customers, closing deals etc etc, however....

....although I can use Z CRM to send an email to a lead/contact and have that recorded as an activity for other team members to see, there is no way of capturing an inbound email from that lead. Assume my lead replies to my email sent from ZCRM, in my case, the response arrives in my ZMail account. However I can't get it back into ZCRM to keep the context of my next response. If Z CRM only stores the outbound emails, I lose the thread context and lose the value. I may as well not use the email activity in ZCRM at all.

Any ideas/workarounds?

Thanks

Luke