Meet Nova '25!
Hey Enterprise Support Community! This week, we’re excited to spotlight the brand-new Zoho SalesIQ release—Nova ’25, the next evolution in customer engagement.
Meet Nova '25—our biggest release of the year, packed with 25+ new features and enhancements. Inspired by the cosmos, this update isn't just a burst of new features; it's a sustained evolution designed with you and your customers in mind.
Here's a quick orbit around what's new:
Zobot, upgraded:
Build bots faster with templates, import/export, and performance insights.
Why it matters: Users can now speed up deployments with reusable templates, migrate setups across portals, and offer real-time performance insights to prove ROI.
Build bots faster with templates, import/export, and performance insights.
Why it matters: Users can now speed up deployments with reusable templates, migrate setups across portals, and offer real-time performance insights to prove ROI.
Messaging enhancements:
Nova '25 expands SalesIQ’s powerful IM stack:
☆ Multi-WABA (multiple WhatsApp numbers)
☆ Instagram Story replies
☆ WhatsApp Broadcast messages
☆ WhatsApp proactive engagement
☆ Appointment scheduling
☆ Profanity filters
☆ Blocking spammers
Why it matters: Users can now consolidate customer messaging, unlock new engagement channels, and scale support with guardrails.
Nova '25 expands SalesIQ’s powerful IM stack:
☆ Multi-WABA (multiple WhatsApp numbers)
☆ Instagram Story replies
☆ WhatsApp Broadcast messages
☆ WhatsApp proactive engagement
☆ Appointment scheduling
☆ Profanity filters
☆ Blocking spammers
Why it matters: Users can now consolidate customer messaging, unlock new engagement channels, and scale support with guardrails.
Automated workflows:
Trigger actions based on visitor behavior, missed chats, or lead scores—no manual effort needed.
Why it matters: Less manual interventions—users can deliver smarter, always-on engagement strategies that the whole team will love.
Trigger actions based on visitor behavior, missed chats, or lead scores—no manual effort needed.
Why it matters: Less manual interventions—users can deliver smarter, always-on engagement strategies that the whole team will love.
More reasons for Users to celebrate:
- Bigin & Zoho Lens integrations: Open up cross-sell opportunities with seamless field support and CRM connectivity.
- Voice calls via Mobilisten: Add voice to the chat experience—especially valuable for support-heavy industries.
- TV dashboard apps: Display KPIs and live metrics in sales or support war rooms.
- New chat widget: A modern, faster widget built for conversion.
- Chat Whisper: Managers can guide agents discreetly during live chats.
- Agent app upgrades: On-the-go teams now have more power in their pocket.
- Profile-based access: Control access at a feature level to strengthen security and boost team efficiency.
🚀 Ready to explore Nova '25?
This is just the beginning. Nova '25 marks our commitment to help you build faster, respond smarter, and engage better—across every touchpoint.
Want to dive deeper into this release and its new features? Watch the pre-recorded webinar below:
That's all for now! Let us know if you have any questions or concerns by commenting below or submitting a request via your dedicated support address.
Sincerely,
The Zoho Enterprise Support Team
