I am evaluating Zoho to see if it is right for my company. So far so good, I have one major hiccup and that is by the looks of it, if I am a Ringcentral customer then I am out of luck. With out purchasing new did’s (Numbers) or paying to use a third party software and using their did’s, I cannot send sms through Zoho using RC’s DID’s, when I do use them it is not logged in the lead or contact history. This is about 65% of the contact with my customers currently and to not have that integration solidified is a major turn off. That and not being able to just click on someone’s name in a social Facebook messagea and classify them as lead / contact or convert them right there.  Oh and on the SMS thing, the ability to pdf or print the SMS history would be gold for me. Just my two cents.