Problem in integrating Grandstream UCM 6104 IP PBX with Zoho CRM-Phone Bridge.
For one of our clients we would like to integrate their Grandstream
UCM 6104 IP PBX with Zoho CRM-Phone Bridge.
We installed the Phonebridge Asterisk Adapter and set up the
Phonebridge but currently it doesn't work. I'll be glad if you
can guide us on how we can solve the issue.
- The Grandstream UCM 6104 is an Asterisk based IP PBX Appliance
- Documentation : http://www.grandstream.com/index.php/products/ip-voice-telephony/ip-pbx-solutions/ucm61xx
- Asterisk Manager Interface ( AMI ) Guide : http://www.grandstream.com/products/ucm_series/ucm61xx/documents/ucm6100_ami_guide.pdf
What have been done for Installation :
- The UCM appliance runs on the local network of PBX vendor
- A Linux machine is configured on the same network with Java SDK
and PhoneBridge Adapter installed.
- Phonebridge Adapter is configured as documented and
Zoho/ztiadapter/conf/zti.properties" and
"Zoho/ztiadapter/teleadapters/asterisk14/conf/asterisk14.properties"
have been edited with Phone Bridge Token taken from CRM.
-
nohup sh run.sh & is executed in the
zoho/ztiadapter/bin directory.
Questions :
- How can we debug whether the PhoneBridge is working or not? How
can see access the logs?
- Is there a problem in this configuration?