Hi,

if the customer changes the Template, edited entered fields are reset without notice.
This is a bug as long as we do not inform the customer about the wipe.

For us, a workaround would be OK:
We only have one Template, but the customer still has to select it. After this, he can not remove the template (which is fine)
So, If you select a default template or at least 'the only one Template', it would work and would give you time to fix the bug.

So, where can I set the default template for the Ticket form?

Thanks