Hi,

When a ticket arrives at desk and I change the contact info (customer), the recipient is not changed.

So, when I want to respond to the ticket, it will send the reply to the "old" contact instead of the changed/new contact.

See screenshots below.

So now, every time the contact info is changed, we have to check to which recipient the reply will be sent, and change it manually.

Any ideas?

Many thanks,

Thomas.