Using organization emails with Zoho CRM on DMARC protected domain

Using organization emails with Zoho CRM on DMARC protected domain

Hello,

We have configured Zoho CRM to integrate with gmail (which is where we host our emails). Our domain uses SPF/DKIM and DMARC to improve deliverability. So the individual user emails are being sent through the google API and the security is well aligned.

However, we'd like to use the organization emails to send emails from no-reply@domain.tld
We have set-it up but we can't find a way to connect no-reply@domain.tld to google API (no-reply is actually a gmail account with login). As a consequence, when someone is sending an email from zoho and chooses an org email, there is a warning that the email will be sent from Zoho and it is. Looking at the header zoho uses mail-from x@sender.zohocrm.com. we have authorized zohocrm.com and also zoho.com and transmail.net in our SPF but the DMARC fails because the mail-from domain is not aligned.

Can we get zoho to send org emails through the google API like the normal users? What other options are available to us?