What's New - September 2025 | Zoho Backstage

What's New - September 2025 | Zoho Backstage

September has been a different month for Zoho Backstage. Instead of rolling out a long list of new features, we focused on something just as important:

Performance, reliability, and stability

The event season is in full swing, and organizers are running larger and more complex events. Our goal this month was simple: make your experience faster, smoother, and more intuitive. 

That said, we do have a few updates to share with you.

Tax Rules – South Africa

Accurate tax calculation is vital for ensuring compliance and transparency in event management. With the new Tax Rules feature for South Africa, you can now automatically apply the correct VAT rates to your events, making tax management simpler and more efficient. Zoho Backstage automatically configures tax rules based on your organization and event location, ensuring compliance with the South African Revenue Service (SARS) regulations.



This feature supports in-person, hybrid, and virtual events, helping organizers stay compliant while reducing manual tax management.

How do taxes work on South African events?

VAT registration thresholds
  1. Businesses must register for VAT if their annual taxable sales exceed ZAR 1 million.
  2. Businesses may choose to register voluntarily if their taxable sales are above ZAR 50,000.
VAT rates
  1. Standard rate: 15%
  2. Zero rate: 0%
VAT terms
  1. VAT: Value-Added Tax
  2. VAT Registration Number Label: TIN (Tax Identification Number)
  3. VAT Registration Number Format: 10-digit number
In-person and hybrid events
​
​

If an event is held in South Africa, the place of supply is considered within South Africa, and 15% VAT must be charged on ticket sales (unless exempt or zero-rated).

Virtual events
​
​

For virtual events, the attendee’s location determines the place of supply. For foreign attendees, the transaction is treated as an export of service and is zero-rated.

How to use

To enable South Africa tax rules, configure your organization’s location:
  1. Navigate to Portal Settings > Payments and Tax.
  2. Select South Africa as the organization location.
  3. The system automatically populates:
    1. 2 default tax rates (15% and 0%).
    2. 4 tax rules (in-person/hybrid, virtual, and two non-taxable rules).
Unlike other countries, South Africa Tax Rules are predefined. You can't edit existing rules or add new ones.

Applying Tax Rules to in-person and hybrid events

When South Africa is selected as the organization location, Zoho Backstage automatically applies the correct VAT (15%) to in-person and hybrid events. This ensures compliance with SARS requirements. A preview of the tax to be applied is shown during event publishing, so organizers know exactly what their attendees will be charged.

Applying Tax Rules to virtual events

For virtual events, Zoho Backstage automatically applies the zero-rated VAT rule for foreign attendees. South African attendees are charged the standard 15% VAT. This setup ensures accurate handling of local and international transactions without manual intervention.
Info
  1. Tax rules in Zoho Backstage are fixed for South Africa. They can't be edited or expanded.
  2. Organizers can change the applied rule during event setup, but updates only affect new transactions. Existing transactions retain their original tax rule.
  3. If the event location is set to any country other than South Africa, South African VAT won't be applied.
Plan availability: Included in the Essentials, Prem​ium, and Ultimate plans

Full page floor plan  

We’ve taken the exhibitor experience to a whole new level with the introduction of the full page floor plan. This enhanced layout gives everyone including organizers, exhibitors, and attendees a more immersive and detailed view of the event venue.



For organizers, the full-page view provides better visibility and control when managing booth layouts and exhibitor placements. Whether you’re reviewing space allocation or showcasing your setup, the new Fit to Screen option lets you adjust the view instantly, making it ideal for large displays and on-site monitors.



Visitors can explore the floor plan in full-screen mode, view the exhibitor list, and discover details about each exhibitor. Signed-in attendees can further filter exhibitors by category and mark their favorites to plan their visit efficiently. Exhibitors can browse the directory or register directly from the same page, making navigation and engagement effortless.
​
Plan Availability: All plans that include the Exhibitor management module

Date & Time form field 

We’ve enhanced the existing Date field to support time preferences, giving you more flexibility when collecting scheduling details. By enabling the Include Time toggle, you can now capture both date and time within a single field.

Similar to the standalone Time field, organizers can configure properties to accept entries in either 12-hour or 24-hour format and even set restrictions within a specific time range. A default date and time value can also be defined to simplify form submissions.

The default time format for this field automatically aligns with your event’s configuration under Manage > Event Info, ensuring consistent formatting across your forms.

Plan availability: Included in the Ultimate plans

With the event season in full swing, we’re focused on making your experience with Zoho Backstage faster, more reliable, and ready for every challenge. We look forward to bringing you more updates next month.
Info
All the features and enhancements mentioned in this article are available across all Zoho Backstage-supported data centers.
If you need further assistance with our features, please contact support@zohobackstage.com. 

    • Recent Topics

    • Limitations on editing a message in Cliq

      Hi I've checked the documentations and there's no mention of how many times a message can be edited. When trying with code, I get various numbers such as ~1000 edits or so. Please mention if there's a limit on how many times one can change a message via

    • email address autocomplete

      Is there a way to eliminate certain addresses from showing up in auto complete when entering an address? Many old and unused addresses currently show up, many of which I would like to get rid of. Thanks

    • How to use MAIL without Dashboard?

      Whenever I open Mail, it opens Dashboard. This makes Mail area very small and also I cannot manage Folders (like delete/rename) etc. I want to know if there is any way to open only Mail apps and not the Dashboard.

    • Introducing Radio Buttons and Numeric Range Sliders in Zoho CRM

      Release update: Currently out for CN, JP, AU and CA DCs (Free and standard editions). For other DCs, this will be released by mid-March. Hello everyone, We are pleased to share with you that Zoho CRM's Layout Editor now includes two new field formats—

    • How can i download and secure all my mails from the archive folders?

      Hi, i would like to download all my mails from my archive folders and secure it on my external HDD. Is this possible? Thx. amir

    • How to open filtered report in popup using Zoho Creator Deluge?

      First report: There is so many records in Report, If I click one record, pop up is occur. Second report (Pop up): there is also so many record data, and this pop up is also Report, not Form. First report: It has got "Sales Order" field. when I click any

    • Make panel configuration interface wider

      Hi there, The same way you changed the custom function editor's interface wider, it would be nice to be able to edit panels in pages using the full width of the screen rather than the currently max-width: 1368px. Is there a reason for having the configuration panel not taking the full width? Its impossible at this width to edit panels that have a lot of elements. Please change it to 100% so we can better edit the layouts. Thanks! B.

    • Can you default reports/charts to report the current week?

      Our data table maintains two years of data. Management wants certain report to automatically filter the report to the latest calendar week. I know I can do this manually with filters but I want the report to automatically default to the latest calendar

    • Rendering PDF to view on page

      My company upload lots of PDF files onto Zoho. But every time we open it, it downloads the file instead of viewing it on the web page. Does Zoho allow uploaded PDF files to be rendered to view on web page yet? I've been trying to use <embed> or <object> but it cannot be loaded.  (similar thread: https://help.zoho.com/portal/community/topic/how-to-open-a-pdf-file-of-a-view-in-preview-mode)

    • Overlapping Reports in Dashboards

      It's rare, but occasionally it would be a good feature if I were able to overlap reports, either fully or partially in the Dashboards. Also, then having the ability to move objects to the front or rear, or make them transparent/translucent would be good

    • Feature request - pin or flag note

      Hi, It would be great if you could either pin or flag one or more notes so that they remain visible when there are a bunch of notes and some get hidden in the list. Sometimes you are looking for a particular name that gets lost in a bunch of less important

    • Admin guide: Handling Mailbox Settings for better user management

      Managing day-to-day email scenarios, such as supporting users with multiple email addresses, ensuring uninterrupted email access during employee absences, enabling secure mailbox sharing, and enforcing organizational security and compliance, can be challenging

    • Cisco Webex Calling Intergration

      Hi Guys, Our organisation is looking at a move from Salesforce to Zoho. We have found there is no support for Cisco Webex Calling however? Is there a way to enable this or are there any apps which can provide this? Thanks!

    • Designing a practical Zoho setup for a small business: lessons from a real implementation

      I recently finished setting up a Zoho-based operating system for a small but growing consumer beauty business (GlowAtHomeBeauty), and I wanted to share a practical takeaway for other founders and implementers. The business wasn’t failing because of lack

    • DKIM (Marketing emails) UNVERIFIED (Zoho One)

      I'm having a problem with Zoho One verifying my Marketing Email DKIM Record for MYFINISHERPHOTOS.COM. I have removed and re-entered the ownership, DKIM (Transactional emails), SPF and Marketing DKIM and all of them come back verified except the DKIM (Marketing

    • Zoho Recruit Community Meet-up - India

      Namaste, India. 🙏🏼 The Zoho Recruit team is hitting the road—and we 're absolutely excited behind the scenes. Join us for the Zoho Recruit India Meet-up 2026, a morning designed to make your recruiting life easier (and a lot more effective). Date City

    • Generate a Zoho Sign link

      From time to time I get a response "I never received your you e-document for electronic signature" is there a way to generate a Zoho Sign link to share.

    • Zoho Social - Cliq Integration / Bot

      Dear community / zoho, I am looking for a way to create a bot within Zoho Cliq to update my colleagues about our Zoho Social activities. For example, if a new post is published, it would be great if this post automatically would be shared in our social

    • CRM gets location smart with the all new Map View: visualize records, locate records within any radius, and more

      Hello all, We've introduced a new way to work with location data in Zoho CRM: the Map View. Instead of scrolling through endless lists, your records now appear as pins on a map. Built on top of the all-new address field and powered by Mappls (MapMyIndia),

    • Is it possible to create a word cloud chart in ZoHo Analystics?

      Hi there, I have a volume of transaction text that I would like to analyse using word cloud (or other approcah to detect and present word frequency in a dataset). For example, I have 50,000 records describing menu items in restaurants. I want to be able

    • How to Fix the Corrupted Outlook 2019 .pst file on Windows safely?

      There are multiple reasons to get corrupted PST files (due to a power failure, system crash, or forced shutdown) and several other reasons. If You are using this ScanePST.EXE Microsoft inbuilt recovery tool, it only supports the minor corruption issue

    • [Webinar] A recap of Zoho Writer in 2025

      Hi Zoho Writer users, We're excited to announce Zoho Writer's webinar for January 2026: A recap of Zoho Writer in 2025. This webinar will provide a recap of the features and enhancements we added in 2025 to enhance your productivity. Choose your preferred

    • How to drag row(s) or column(s)?

      Hi. Selecting a row or column and then dragging it to a new position does not seem to work. Am i missing something or this is just not possible in Zoho Sheet? Cheers, Jay

    • Building Toppings #5 - Creating and configuring custom service connections in Bigin Toppings

      Hello Biginners, Integrating Bigin with external applications extends its capabilities and enables customized functionalities. In our last post, we saw how to create a default service connection. Today, we'll see how to create a custom service connection

    • Admin asked me for Backend Details when I wanted to verify my ZeptoMail Account

      Please provide the backend details where you will be adding the SMTP/API information of ZeptoMail Who knows what this means?

    • Optimising CRM-Projects workflows to manage requests, using Forms as an intermediary

      Is it possible to create a workflow between three apps with traceability between them all? We send information from Zoho CRM Deals over to Zoho Projects for project management and execution. We have used a lookup of sorts to create tasks in the past,

    • Introducing real-time document commenting and collaboration in Zoho Sign

      Hi, there! We are delighted to introduce Document commenting, a feature that helps you communicate with your recipients more efficiently for a streamlined document signing process. Some key benefits include: Collaborate with your recipients easily without

    • Conditional fields when converting a Lead and creating a Deal

      Hi, On my Deal page I have a field which has a rule against it. Depending on the value entered, depends on which further fields are displayed. When I convert a Lead and select for a Deal to be created as well, all fields are shown, regardless of the value

    • Cliq iOS can't see shared screen

      Hello, I had this morning a video call with a colleague. She is using Cliq Desktop MacOS and wanted to share her screen with me. I'm on iPad. I noticed, while she shared her screen, I could only see her video, but not the shared screen... Does Cliq iOS is able to display shared screen, or is it somewhere else to be found ? Regards

    • ATE Session on Payment Gateways: Our experts are live now. Post your questions now!

      Hello everyone, Our experts are all excited to answer all your questions related to payment workflows. Please feel free to join this session and learn more about this topic. If you have a query at anytime, please post them here.

    • Upload data deleted all Zoho form data that we manage

      Good morning. Let me introduce myself, I'm Iky from Indonesia. I'm experiencing an error or problem using Zoho Forms. I manage Zoho Forms, but I previously encountered an error when I misclicked the delete button in the upload format. It apparently deleted

    • ZOHO FORMにURL表示ができない

      初心者です。 ZOHO FORM で宿泊者名簿を作っています。 ゲストが、URLをクリックするとStripeで支払いができるようにURLを表示をしたいのですが、 上手くできません。 やり方が分かる方、ぜひ教えてください。

    • Custom module - change from autonumber to name

      I fear I know the answer to this already, but thought I'd ask the question. I created a custom module and instead of having a name as being the primary field, I changed it to an auto-number. I didn't realise that all searches would only show this reference.

    • No Automatic Spacing on the Notebook App?

      When I'm adding to notes on the app, I have to add spaces between words myself, rather than it automatically doing it. All my other apps add spacing, so it must be something with Zoho. Is there a setting I need to change, or something else I can do so

    • Holidays - Cannot Enter Two Holidays on Same Day

      I have a fairly common setup, where part-time employees receive 1/2 day's pay on a holiday and full-time employees receive a full day's pay. Historically, I've been able to accommodate this by entering two separate holidays, one that covers full-time

    • Zoho Bookings and Survey Integration through Flow

      I am trying to set up flows where once an appointment is marked as completed in Zoho Bookings, the applicable survey form would be sent to the customer. Problem is, I cannot customise flows wherein if Consultation A is completed, Survey Form A would be

    • Campaigns set up and execution assistance

      Hello Community, Can someone recommend a professional who can assist with the completion of my set up and deployment of Campaigns? Looking for a person or company that is not going to ask for big dollars up-front without a guarantee of performance to

    • Card Location in Zobot

      Hello, when using the “Location” card in a codeless builder Zobot, the behavior in WhatsApp is inconsistent. When asking the user to share their location, they can type a message, which will return the message “Sorry, the entered location is invalid.

    • Zobot with Plugs

      Hello, I am having a problem with Zobot using Plugs. Here is my current flow: When I run the flow, I should immediately see the messages from the initial cards (Send Message cards), then after running the plug, and finally, see the messages after the

    • Kaizen #223 - File Manager in CRM Widget Using ZRC Methods

      Hello, CRM Wizards! Here is what we are improving this week with Kaizen. we will explore the new ZRC (Zoho Request Client) introduced in Widget SDK v1.5, and learn how to use it to build a Related List Widget that integrates with Zoho WorkDrive. It helps

    • Next Page