Hello,

I created my first Message Template to overcome the 24-hr messaging window and it was approved by WhatsApp/Meta. When I go to Meta, I also see that template brought from Zoho Desk, and used it via Zoho Desk IM. 

However, I notice that when in Meta's templates section, I can also add rich content like an image, title, call-to-action, and quick reply buttons. In particular, I'd like to add Y/N buttons to my template. There doesn't seem to be a way for that inside Desk, right?

Is there a way to create an interactive template in Meta and have it connected from Desk, then?