zoho assist desktop says offline

zoho assist desktop says offline

i just installed zoho assist on 3 windows 7 desktops in my office.  it works fine on 2.  but the third one it when viewed remotely via unattended access appears as offline.  i know its not offline bc I can see it across the room.  also if i am at it I can access the other pcs with zoho assist.  ie they are not offline to it but it is offline to them.    very odd.  please help