our organisation would like to use Zoho CRM and PM features combined. Our staff is generally not IT savvy and I wanted to know, whether anyone has integrated Zoho CRM successfully and how it is running? Can I used Office 365 Desktop (Outlook) normally and CRM does it's thing or does is take a lot of administrative effort? What CRM functions are fully supported?

There was a thread from a year ago I have read. I just wanted to make sure this is still the most updated information.

Any other info on the integration would be great - benefits, disadvantages etc.

Thanks.